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Customer Retention Experts online
Keine Vorabkosten · Sie zahlen erst, wenn Sie mit der Arbeit zufrieden sind

9,2
9,2
100%

BANGKOK, Thailand
$130 USD pro Stunde
Hi, I’m Marjan, Website & Software Developer with 16 years of experience and 4,400+ successful projects delivered worldwide. I help businesses build fast, secure, professional and conversion-focused websites, eCommerce stores, custom web applications, booking systems, dashboards and scalable digital platforms. My expertise includes: • WordPress, Elementor & Custom Theme/Plugin Development • Shopify Store Design, Setup & Customization • Full-Stack Web Development • SaaS, MVP & Custom Web Application Development • Booking Funnels, Lead Generation Forms & Dashboards • PHP, JavaScript, HTML, CSS & API Integrations • Wix, Webflow & Business Website Development • Technical SEO, Speed Optimization & Website Maintenance What you can expect when working with me: • Clear and professional communication • Clean, maintainable and scalable work • Careful attention to detail • On-time delivery and long-term support Whether you need a business website, Shopify store, WordPress development, custom platform, SaaS MVP, booking funnel or ongoing website support, I can help you plan, build and launch it properly. Let’s discuss your project and create something that works for your business.

9,1
9,1
98%

Rawalpindi, Pakistan
$30 USD pro Stunde
A Firm providing comprehensive range of Accounting, Taxation, Financial Consultancy and IT enable services through its experienced and qualified team members comprising of Chartered Accountants, CPAs and Bookkeeping Specialists. 1. Accounting/Bookkeeping (QBO, Oracle ERP, NetSuite, Xero, MS Dynamics Business Central) 2. Company setup in accounting software 3. Audit and Financial Modelling 4. MS Excel Analysis 5. Business Analysis/Valuations 6. Bank Reconciliations 7. Cash flow analysis 8. Preparation of financial statements 9. Budgeting and Forecasting 10. Accounts Payable/Receivables Management Apart from these we have specialized team working in the following areas: 1. Data Entry 2. Web Scraping and Research 3. Data Conversion (PDF to Excel, JPEG, XML etc) 4. Content Writing, Ghostwriting, Articles, Technical Writing 5. Virtual Assistant 6. Oracle Implementation (SQL, JAVA, Patching, Database Admin etc)

9,0
9,0
99%

Sargodha, Pakistan
$10 USD pro Stunde
🌟 eDATAEXPERT | Top-Rated Freelancer 🌟 eDATAEXPERT helps businesses reduce repetitive manual work through practical AI-powered automation and connected business workflows. We design solutions that connect spreadsheets, forms, email, CRM systems, websites, documents, and business applications—helping teams save time, reduce errors, and manage information more efficiently. Our automation services include: • AI-powered business workflow automation • Excel and Google Sheets process automation • CRM workflow setup and data synchronization • Automated email classification, summaries, and task creation • AI customer-support and knowledge-base chatbots • PDF, invoice, and document-processing workflows • Power BI dashboards and automated business reporting • WordPress forms, chatbot, and business-system integrations Our workflow: 1. Review your existing manual process 2. Identify repetitive tasks and automation opportunities 3. Design and test the proposed workflow 4. Build the automation using suitable tools 5. Provide documentation and post-delivery support Why work with eDATAEXPERT? • 4.9/5 rating from 1,100+ client reviews • Preferred and Verified Freelancer • 94% on-time and 92% on-budget delivery • Serving international clients since 2016 • Strong experience in spreadsheets, business data, CRM systems, websites, and operational processes Send us a description or video of your current process. We will recommend a practical automation plan, required tools, delivery timeline, and cost.

7,7
7,7
94%

Dhaka, Bangladesh
$48 USD pro Stunde
I help startups and growing businesses design, build, and scale reliable digital products — without delays, guesswork, or communication gaps. I’m the founder of a professional marketing and technology services firm based in USA and Bangladesh, trusted by 400+ clients worldwide over the last 9+ years. My team and I focus on delivery, stability, and long-term value, not just “finishing tasks.” 🔹 CORE SERVICES WE OFFER Software & Web Development ✅Custom Web Applications (Laravel, PHP, ASP.NET) ✅WordPress, Shopify & Magento Solutions ✅Admin Panels, Dashboards & APIs ✅Scalable Database Design & Management Mobile App Development ✅Android & iOS Applications ✅Flutter (Cross-Platform) ✅Backend & Web Services Integration UI/UX & Design ✅High-converting Landing Pages ✅PSD/Figma to HTML ✅Brand-aligned Website & Newsletter Design Business Automation & Data ✅Excel Automation (Formulas, VBA, Macros) ✅Data Analysis & Workflow Optimization Marketing Services & Digital Growth ✅SEO (On-Page & Off-Page) ✅Performance-focused Website Optimization ✅Technical SEO for Web Apps ✅Graphics Design ✅Video Editing ✅Digital Ads - Meta, Tiktok, google and LinkedIn Customer Support/Operations ✅In Bound and Outbound Calls ✅Customer Support agent

8,4
8,4
97%

Dhaka, Bangladesh
$30 USD pro Stunde
Hi, I’m Omar Faruk, CEO of ITblast Limited, the number one IT company in Bangladesh. With years of experience in web development, animation, and graphic design, I specialize in PHP, HTML, JavaScript, and Python. I’m also skilled in Linux system administration, Excel automation, Magento, and After Effects, among many other tools. My team and I provide top-quality services in: Web Development – Clean, functional, and user-friendly websites. Graphic Design & Animation – Eye-catching visuals and motion graphics. Data Analytics – Turning raw data into powerful insights. Network & System Administration – Ensuring secure and smooth IT operations. 3D Modeling – High-quality 3D assets for various industries. I believe in collaboration—the best results come from working closely with clients to understand their vision. I’m detail-oriented, committed to delivering high-quality work, and always open to feedback. Beyond my technical expertise, I pride myself on being a great communicator and problem-solver. Whether you need expert guidance or hands-on execution, I’m here to help. Let’s bring your ideas to life! ?

7,8
7,8
97%

Pune, India
$40 USD pro Stunde
We're among the *Top 1 Percentile* of users as per Freelancer.com insights with 175+ five star reviews. We are a Premier member of this platform (top tier). I am a "TOP RATED" bookkeeping, accounting, financial consulting expert working on Freelancer.com with 100% Job Success rate and Preferred Freelancer tag. We have more than 10 years/15,000 hours of experience in providing bookkeeping & accounting services, Virtual CFO services (financial model, Investor Pitch Deck and Business Plan) to 400+ clients across different markets. Team comprises of Chartered Accountant, US Qualified CPA, ASA (CPA Australia), ACCA, MBA Finance, CFA (US). Accounting/Compliance services: o Xero: Silver Champion Adviser o Quickbooks - Platinum Level Advanced ProAdvisor o WaveApps and Zohobooks certified o Bookkeeping and Accounting Services with 200+ clients from US, Aus, Canada, UK and other countries o Tax Return preparation: Drake, Taxact, Turbo Tax, Pro Series. Forms 1040, 1120, 1120S, 1065, Trust returns, NOL carrybacks etc. US qualified CPA in the team o BAS filing in Australia, Individual and Corporate tax return in Australia. ASA (CPA Australia) team member o Companies House/ HMRC filing in UK. ACCA Team member o Excel and Budgeting Specialist I have worked for a wide range of duties, including building out workflow systems & processes and accounting, reconciling, bookkeeping, inventory management, accounts receivable, accounts payable, payroll, E-Commerce/Amazon FBA Bookkeeping, AirBnB Reconciliation, Vacation Rental and Property Management bookkeeping etc. Over the years, it has been my "specialty" to clean up messes in QuickBooks Online and Xero. I can help you with the following: 1) Setting up your books/accounts from the scratch with XERO and Quickbooks Online, 2) Setting up and maintain accounting & bookkeeping systems for E-Commerce businesses selling on Amazon FBA, Ebay, Magento, BigCommerce, WooCommerce 3) Migration/ Converting accounting systems from/to XERO, Quickbooks or from any other system to Xero/ Quickbooks 4) 3rd party business application integration with XERO and Quickbooks 5) Regular Bookkeeping and Reconciliations - Financial Reporting & Financial statement preparation, Accounts Receivable and Accounts Payable management, Inventory Management systems - DEAR Inventory, Unleashed, Stitch Labs Financial Modeling and Business Plan services: o Financial models/ Projections/ Valuation for Hedge funds, PE/IB/VC clients, as well as Startups o Valuation of companies o Pitch Decks o Business Plans o Equity Research o Market Research o Feasibility Studies Vision: o Delight our clients with top quality services o Work to build long term client relationship We are available 24/7. Contact me today; I am here to help and I love helping entrepreneurs!

6,8
6,8
93%

Beniganj, India
$25 USD pro Stunde
⭐⭐⚡ Website Developer Expert | eCommerce Development Expert | Shopify • WooCommerce • WordPress • Joomla | Virtual Assistant | Walmart | Amazon | Zoho | CRM | SMM | Laravel | PHP⚡⭐⭐ Hi, I’m your go-to expert for building website and high-converting online stores and managing multi-channel eCommerce businesses! I am partner with Ashok. ⭐I specialize in: ⭐eCommerce and Informational Website Development ✅ Shopify Store Setup & Customization ✅ WooCommerce Site Design & Optimization ✅ WordPress Business Website Development ✅ Joomla Website Development ✅ Laravel/PHP Website Development ⭐ Virtual Assistant ✅ Product adding & optimization ✅ PPC campaign setup & management ✅ A+ Content & Brand Page Creation ✅ Order & inventory management ✅ On page SEO & analytics ✅ SMM ✅ Promotions, coupons & deals setup ✅ Strikethrough pricing with green discounts ✅ Administrative support ✅ Schedule LinkedIn posts ✅ Outreach & Operations ✅ Appointment Setter ✅ Inbox management ✅ Zoho CRM ✅ Exel Sheets/Google Docs ⭐ Seller Account Management on top global platforms: ✅ Walmart ✅ Amazon ✅ Sears ✅ eBay ✅ Groupon ✅ Shopify ✅ WooCommerce Thank you

6,9
6,9
88%

Rawalpindi, Pakistan
$15 USD pro Stunde
Hi, this is Azfar Zulfiqar. I specialize in creating high-quality, engaging, and professional video content that helps brands grow, connect with their audience, and achieve their marketing goals. ✅ Social Media Video Editing (Instagram Reels, TikTok, YouTube Shorts, Facebook Ads) ✅ Podcast Video Editing (multi-cam editing, clean cuts, audio enhancement, branding integration) ✅ Whiteboard Animation Videos (explainer-style educational and marketing content) ✅ 2D & 3D Animation Videos ✅ Motion Graphics & Visual Effects ✅ TV Commercials & Advertisement Videos ✅ Documentary & Corporate Video Editing ✅ AI-powered Video Editing & Enhancement Tools Used: ✅ Adobe Premiere Pro | Adobe After Effects | CapCut | DaVinci Resolve | Topaz AI Video Tools: ✅ Google Flow | HeyGen | Virago AI | Kling AI | Runway ML Available full-time with fast turnaround and high-quality delivery tailored to client needs.

6,5
6,5
93%

faisalabad, Pakistan
$20 USD pro Stunde
I am a full stack developer with a strong focus on building reliable, high-performing digital products for businesses that need more than just basic development. My work includes custom websites, eCommerce stores, web applications, business platforms, and tailored software solutions built to match real project goals. I work with Shopify, WordPress, React, MERN Stack, Ruby, PHP, Laravel, JavaScript, and jQuery, and I focus on delivering solutions that are clean, scalable, user-friendly, and built for long-term use. I also lead an on-site team of 25 developers with hands-on experience across different languages, frameworks, and development environments. This gives us the ability to handle projects of different sizes and technical demands with the right people involved at the right stage. Our team works across web development, eCommerce development, custom software, API integrations, business systems, and game-related software solutions, which allows us to support both straightforward builds and more advanced technical requirements with confidence. What matters most in our work is not just writing code, but understanding the purpose behind the project. We pay close attention to functionality, user experience, performance, and maintainability so the final product is not only completed properly, but also works smoothly in real-world use. We believe in professional communication, consistent updates, practical thinking, and dependable support throughout the project. Clients work with us because they want a development partner they can rely on, not someone who disappears after delivery. Our goal is to provide strong technical execution, clear coordination, and solutions that genuinely help businesses grow, operate better, and present themselves professionally online.
A Customer Retention Expert is a specialist who designs strategies, programs, and communications that keep existing customers engaged, reduce churn, and increase lifetime value. Hiring a customer retention expert gives your business a measurable lift in repeat purchases, subscription renewals, and long-term revenue without the cost of constantly acquiring new buyers. These freelancers blend data analysis, lifecycle marketing, and customer experience design to turn one-time buyers into loyal advocates.
A customer retention specialist analyzes how customers behave after their first purchase and builds systems that bring them back. The work spans churn analysis, segmentation, loyalty program design, win-back campaigns, and post-purchase communication flows. Retention experts identify the moments when customers disengage and intervene with the right message, offer, or experience.
Commercially, retention is one of the highest-leverage functions in any business. Small improvements in retention rate compound into significant revenue gains, and a skilled customer retention consultant typically pays for the engagement many times over through reduced churn and higher repeat order rates.
The scope of a customer retention engagement varies by business model, but common deliverables include:
Strong customer retention specialists are fluent in the platforms that power lifecycle marketing and customer data. Look for working knowledge of tools such as Klaviyo, Braze, Customer.io, HubSpot, and Mailchimp for email and SMS automation. For loyalty and referral programs, Smile.io, LoyaltyLion, Yotpo, and ReferralCandy are widely used. Subscription-focused retention often involves Recharge, Bold, or Stripe Billing alongside dunning tools like Churn Buster.
On the analytics side, expect proficiency in Google Analytics 4, Mixpanel, Amplitude, Looker, or Tableau, plus comfort with SQL for cohort and CLV analysis. CDP experience with Segment, mParticle, or RudderStack is valuable for businesses with multiple data sources.
Customer retention expertise applies across any business with repeat-purchase potential. Common engagements include:
Retention rarely operates in isolation. The best customer retention consultants combine their core skill with adjacent disciplines such as email marketing, CRM management, conversion rate optimization, copywriting, customer success, and data analytics. For e-commerce projects, retention overlaps heavily with Shopify development and post-purchase UX. For SaaS, it intersects with onboarding design and product-led growth.
The strongest signal of a capable customer retention expert is documented results from prior engagements. Look for case studies that reference specific metrics improved, such as repeat purchase rate, churn reduction, average order frequency, or CLV uplift. Portfolios should include examples of lifecycle flow maps, segmentation frameworks, loyalty program documentation, and dashboards.
Useful interview questions to ask shortlisted candidates:
Verify tool proficiency by asking for screenshots or anonymized examples of flows built in Klaviyo, Braze, or whichever platform your stack uses. Ask for references from past clients in a similar industry.
Freelancer.com gives you access to a global network of vetted customer retention specialists across e-commerce, SaaS, subscription, and mobile categories. You can compare proposals from independent consultants, lifecycle marketers, and CRM specialists in one place, review verified portfolios and client ratings, and shortlist freelancers whose past work matches your business model. Clients on Freelancer.com set their own budgets and receive competitive bids, so you can match the engagement to your scope, whether that is a one-off churn audit or an ongoing retention retainer. Milestone Payments protect your funds until deliverables are approved, making it straightforward to hire on Freelancer.com with confidence.
Ready to reduce churn and grow customer lifetime value?
Hiring a customer retention specialist works best when you start with a clear picture of your current churn problem and the data sources available. The process below walks through posting your brief, evaluating proposals, and awarding the project to the right freelancer.
The quality of your project brief is the single biggest factor in the quality of bids you receive. A precise brief filters for retention experts whose experience genuinely matches your business model, stack, and goals. Head to the
Bids on a retention project are short proposals that reveal how each freelancer interprets your churn problem and what approach they would take. Read each one carefully, looking for candidates who reference your specific business model, ask sharp questions, and propose a methodology rather than a generic checklist. Use Freelancer.com chat to clarify scope before shortlisting.
The final decision blends proposal quality with profile evidence. For retention work, look for consistency across past engagements rather than a single standout result, and prioritize freelancers with experience in your industry vertical. Portfolio depth in lifecycle automation, segmentation, and loyalty design matters more than design polish.
Customer success is typically an internal function focused on helping individual customers achieve their goals with a product, especially in B2B SaaS. Customer retention is broader and more strategic, covering the systems, campaigns, and analytics that keep all customers engaged across the full lifecycle. A retention expert designs the programs; customer success teams often execute parts of them.
A focused churn audit or lifecycle flow build typically runs four to eight weeks. A full retention overhaul, including segmentation, loyalty program design, lifecycle automation, and dashboarding, usually takes two to four months. Ongoing retention retainers are common once foundational systems are in place.
Yes. Many businesses bring in a customer retention consultant for a defined scope such as a churn analysis, a Klaviyo flow rebuild, a loyalty program design, or a cancellation save flow. Once the foundation is set, internal teams can maintain it, or you can extend the engagement on a retainer.
A freelancer is usually the better fit when you need senior strategic input, faster turnaround, and direct access to the person doing the work. Agencies make more sense when you need a large multi-channel team running execution at scale. For most small and mid-sized businesses, an experienced retention freelancer delivers more value per engagement.
Core metrics include repeat purchase rate, customer lifetime value, churn rate, net revenue retention, average order frequency, and reactivation rate. The right priority depends on your business model — subscription companies focus on churn and NRR, while DTC brands focus on repeat rate and CLV.

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