Helpdesk Jobs

...und Garantieabwicklung inkl. Social Media Ads-Integration (MVP) Projektbeschreibung: Wir suchen einen erfahrenen AI/Automation-Engineer (Freelancer) zur Planung, Implementierung und Inbetriebnahme einer KI-gestützten Support-, Garantieabwicklungs- und Social-Mads-Ads-Infrastruktur. Ziel ist ein MVP, das Folgendes umfasst: zentrale Architektur: Integration von CRM (z. B. Salesforce/HubSpot), Helpdesk (z. B. Zendesk/Freshdesk) und Kanälen (E-Mail, Telefon, Social). Automatisierung: KI-gestützte Ticket-Erstellung/Priorisierung, automatische Antworten per E-Mail, Generierung von Garantie-/Rückerstattungsentscheidungen, Eskalationslogging. MLOps/Deployment: einfache Pipeline für Modelle, Monitoring, Logging, Rollbacks. Kanäle & Tools: Anbindungen an...

Wir suchen einen erfahrenen Freelancer im B2B-Vertrieb, der aktiv Unternehmen anspricht und davon überzeugt, ihren Kundenservice an unser Callcenter auszulagern. Unser Ziel: neue Geschäftskunden gewinnen, die ihren Support, Helpdesk oder Inbound-Telefonie durch VendoPro Service betreuen lassen.

Wir suchen eine zuverlässige...Erfahrung im Bereich Büro/Backoffice oder als virtuelle Assistenz • Grundlegende Kenntnisse in Deutsch (schriftlich) zur Bearbeitung interner Daten und Kommunikation • Gute PC-Kenntnisse, idealerweise mit Microsoft Excel oder Google Sheets • Eigenständige, strukturierte Arbeitsweise • Verlässlichkeit und Diskretion Von Vorteil (aber kein Muss): • Erfahrung mit Warenwirtschaftssystemen oder Helpdesk-Tools (z. B. Zammad, Odoo, etc.) • Interesse an Fahrrädern oder der FahrradbrancheWir sind auf der Suche Bitte Teile uns mit wie gut du dich mit Fahrrädern auskennst. Bist du vielleicht sogar aktiver Radsportler oder Freizeitfahrer? Bitte teile uns außerdem mit wie lange voraussichtl...

...unterstützt und berät. Als Consultant werden Sie eine entscheidende Rolle bei der Implementierung verschiedener Softwarelösungen spielen, darunter Salesforce, DocuWare, Sage100 und eine Helpdesklösung für den Kundenservice. Aufgaben: Beratung und Analyse der Anforderungen des Sales-, Marketing- und Kundenserviceteams im Hinblick auf die Softwarelösungen Salesforce, DocuWare, Sage100 und Helpdesk-Systeme. Entwurf und Implementierung von maßgeschneiderten Softwarelösungen, um Vertriebs-, Marketing- und Kundenserviceprozesse zu optimieren. Integration der genannten Softwarelösungen in bestehende Systeme und Infrastruktur des Unternehmens. Schulung von Mitarbeitern zur Nutzung der neuen Softwareanwendungen im Sales-, Marketing- u...

Guten Tag, I am looking for Helpdesk professional who can help me with basic IT troubleshooting in German language, for example Internet Issues, hardware issues like mouse, keyboard etc. I am looking C1 certified professional especially from German speaking countries who is having L2 Helpdesk knowledge including Active Directory. I am looking for someone who charges less & i need daily. Vielen Dank!

Guten Tag, Ich suche nach Deutschlehrer. I am looking for Helpdesk professional who can help me with basic IT troubleshooting in German language, for example Internet Issues, hardware issues like mouse, keyboard etc. I am looking C1 certified professional especially from German speaking countries who is having L2 Helpdesk knowledge. I am looking for someone who charges less. & i need daily. Vielen Dank!

Guten Tag, wir betreiben eine Cloudbasierte Software und möchten mit Zendesk ein Helpcenter erstellen. Dieses Helpcenter soll den Kunden bei der Einrichtung der Software helfen. Wir suchen demnach auf diesem Weg eine Texterin oder einen Texter, der uns hier unterstützt. Viele Grüße Andreas Konopka

Ich suche zurzeit einen IT-Support Mitarbeiter zur Unterstützung des Helpdesk für ein traditionsreiches mittelständisches Unternehmen in Wiesbaden als Freiberufler. Der Kunde bietet Ihnen: • Sehr gutes Betriebsklima und ein offenes, kollegiales Team • Eine attraktive Vergütung und flexible Arbeitszeiten • Eine angemessene Einarbeitung • Möglichkeit zur Übernahme in unbefristetes Angestelltenverhältnis Folgende Aufgaben würden Sie übernehmen: • Aufnehmen, Analysieren und Bearbeiten von Benutzeranfragen • Klassifizieren von Störungen und Anfragen • Übernehmen des technischen 1st Level Support per Telefon, Remot...

Wir suchen ab sofort mehrere IT Techniker für längerfristige Projekte in eurer Umgebung. Es handelt sich hierbei um folgende Bereiche: 1. IT Rollouts (Win 10 Migration, Austausch der Geräte, Datenrücksicherung usw.) 2. 1st Level & 2nd Level Support (IT Servicedesk & Helpdesk) Wir sind stets auf der Suche nach zuverlässigen Technikern, welche uns als Motor dabei unterstützen das Endziel jedes Projektes erfolgreich und sicher zu erreichen. Viele der ersten Techniker und Mitarbeiter haben durch ihren Fleiß & Mut gemeinsam mit uns einen bescheidenen Erfolg erzielen können. Für uns ist und bleibt jeder Techniker der Schlüssel zum Erfolg. Quereinsteiger sind ebenfalls herzlich willkommen. Vertragsart: ANÜ (Festanstell...

...Anleitung bezüglich der Sicherung und dem Hochladen von den Files: 2. Export und Import der Datenbank Damit eine Webseite von einem CMS (wie bspw. Joomla oder Wordpress) auch auf dem neuen System betrieben werden kann, muss auch die MySQL Datenbank migriert werden. Sofern Sie keine Datenbank für die aktuelle Seite haben, kann dieser Schritt übersprungen werden. Unter dem folgenden Link finden Sie die Anleitung für den Export und Import Ihrer Datenbank: 3. Mail Konten und DNS / Nameserver

Wir suchen für unser Helpdesk einen Author mit IT-Hintergrund und einfachen sowie sympathischen Stil. Es müssen bestehende Artikel geprüft, optimiert und neue Artikel verfasst werden. Ein Glossar sollte ebenfalls aufgebaut werden mit Erklärungen gängiger Termini aus dem Bereich Webhosting, Webserver, WordPress etc. Im Helpdesk enthalten sind Wissens-Datenbank, technische Dokumentation, Tipps & Tricks, FAQ sowie Tutorials enthalten. Für eine geeignete Struktur lassen wir uns gerne beraten. In unserem Blog werden einige der Helpdesk-Inhalte vorgestellt, sowie Ankündigungen neuer Feature und deren Kunden-Nutzen publiziert und im Anschluss auf Social-Media-Kanälen verbreitet. Zu einigen neuen Features wird es eigene Land...

Installiert werden soll die Zammad Helpdesk Ruby Applikation auf einen neuen Ubuntu 16.04 LTS Server. Erforderlich ist ausserdem die Installation von Apache2 als Proxy um per HTTP und HTTPS auf den Zammad Webserver zugreifen zu können. Ggfs. noch kleinere Anpassungen und eine Anleitung zur Installation von Updates

Gesucht: Desktop Support 1st Level / Helpdesk-Agent Start: asap Dauer: 24 Monate Ort: München Jobnr.: 111202 Aufgaben: - Entgegennehmen von Kundenanrufen - Erteilen von Auskünften bei Kundenfragen - Erste Prüfung und Analyse der Problemfehler und -störungen des Kunden - Technische Klassifizierung der Anfragen, ggf. Weiterleitung an 2nd Level Support - Dokumentation der Ergebnisse im firmeneigenen Ticketsystem Anforderungen: - Abgeschlossene Ausbildung im IT-Bereich oder ausgeprägte IT Affinität - Erste Berufserfahrung in der telefonischen Kundenbetreuung - Sehr gute Kenntnisse im Microsoft Umfeld (XP, Microsoft Office 2010) - Vorzugsweise Kenntnisse in Lync - sehr gutes Englisch, vorzugsweise Deutsch und eine weitere Fremdsp...

Wir sind auf der Suche nach einem ausgewiesenen Experten im Bereich Softwareentwicklung mit PHP inkl. SugarCRM Erfahrungen. Es handelt sich um ein spannendes CRM Projekt inkl. Anbindung an Portal, Shop und Helpdesk für ein bekanntes Unternehmen. Anforderungen - Abgeschlossenes Hochschul- oder Fachhochschulstudium der Fachrichtung Informatik oder Wirtschaftsinformatik - Fünf oder mehr Jahre Erfahrung in Software-Entwicklung - Fundierte Kenntnisse von Enterprise CRM Systemen inkl. Entwicklung, Anpassung und Migration - Erfahrungen im Umgang mit Open Source Systemen oder Bereitschaft zur Einarbeitung in entsprechende Plattformen - Ausgeprägte Eigeninitiative und Begeisterung für neue Technologien - Erfahrung mit SugarCRM erforderlich - Ana...

...Jenkins). Hier wäre sehr fortgeschrittenes Scripting notwendig. Da wir hier eigene Build Script für verschiedene Projekte brauchen. Hierbei könnten wir uns perspektivisch vorstellen Aufgabenbereiche extern zu vergeben. Das kann theoretisch zwar auch sofort losgehen; eilt aber nicht. (3) Dann betreuen wir noch unsere eigene Infrastruktur JIRA mit vielen selbstgeschriebenen Plugins, Confluence, JIRA Helpdesk. Dies läuft gerade auf einem dedizierten Server und soll in die Cloud umgezogen werden. Ebenfalls nicht eilig. Kann aber theoretisch ebenfalls zeitnah losgehen....

... Requisitos: Experiencia comprobada en soporte técnico de TI, soporte técnico al cliente o roles de mesa de ayuda (helpdesk). Capacidad para resolver problemas en distintos navegadores, dispositivos y configuraciones básicas de red. Fuertes habilidades de comunicación y capacidad para explicar conceptos técnicos en términos simples. Enfoque paciente y orientado al usuario al atender inquietudes de los clientes. Persona confiable y capaz de trabajar de forma independiente. Redacción en inglés sin el uso de herramientas externas. Habilidades Deseables: Experiencia brindando soporte a servicios de streaming o plataformas SaaS. Familiaridad con herramientas de ticketing/helpdesk (por ejemplo, Zendesk, Freshdesk, LiveAgen...

Redesign the UI for the main page....

...Requisitos: Experiencia comprobada en soporte técnico de TI, soporte técnico al cliente o roles de mesa de ayuda (helpdesk). Capacidad para resolver problemas en distintos navegadores, dispositivos y configuraciones básicas de red. Fuertes habilidades de comunicación y capacidad para explicar conceptos técnicos en términos simples. Enfoque paciente y orientado al usuario al atender inquietudes de los clientes. Persona confiable y capaz de trabajar de forma independiente. Redacción en inglés sin el uso de herramientas externas. Habilidades Deseables: Experiencia brindando soporte a servicios de streaming o plataformas SaaS. Familiaridad con herramientas de ticketing/helpdesk (por ejemplo, Zendesk, Freshdesk,...

...entrepreneurial, growth-stage businesses and helping to professionalise and systematise operations without losing agility or collaboration. ________________________________________ Key responsibilities • Stabilise People Operations during the leadership transition. • Diagnose current processes and identify improvement opportunities vs. best practice. • Advise and implement case management / HR helpdesk (query tiering, SLAs, escalation handling). • Provide guidance on employee lifecycle management (onboarding, offboarding, in-life changes) with a strong focus on employee experience. • Partner with the People leadership team to benchmark client against industry standards. • Ensure continuity in audits, payroll input management, background verification,...

I’m looking for a reliable professional who can step in as my go-to IT helpdesk resource. Day-to-day, you’ll be handling user tickets as they come in—everything from login problems to printer glitches—making sure issues are diagnosed quickly and explained clearly to the user. I already have remote-access tools in place, so you’ll just need a stable connection and solid troubleshooting skills across Windows, basic networking, and common office applications. I’ll forward queries to you through our existing ticketing system; you keep me updated on status and close out each request with a brief summary of what was fixed. Clear communication, patience with non-technical staff, and the ability to work independently are essential. If you’ve suppo...

...coordination with admin. Website (Desktop/Tablet) Left Sidebar Navigation for Patient page , Field staff page , Admin Page , Include Only relevant points according to stake holders below is an example for Patient / Care Taker page (collapsible): 1. Dashboard 2. Patient Records 3. Treatment Journey 4. Tourism & Activities 5. Billing & Payments 6. Field Staff 7. Reports & Analytics 8. Support & Helpdesk 9. Emergency Contact 10. Wallet balance including adding funds 11. What Next Page -Mobile App (Android & iOS) Similar to Website Bottom Navigation (5 Tabs): Some example points 1. Home → Snapshot of treatment, wallet, next step 2. Journey → Timeline of treatment & tourism 3. Field Staff → Assigned caretaker info & live location 4. Payment...

...coordination with admin. Website (Desktop/Tablet) Left Sidebar Navigation for Patient page , Field staff page , Admin Page , Include Only relevant points according to stake holders below is an example for Patient / Care Taker page (collapsible): 1. Dashboard 2. Patient Records 3. Treatment Journey 4. Tourism & Activities 5. Billing & Payments 6. Field Staff 7. Reports & Analytics 8. Support & Helpdesk 9. Emergency Contact 10. Wallet balance including adding funds 11. What Next Page -Mobile App (Android & iOS) Similar to Website Bottom Navigation (5 Tabs): Some example points 1. Home → Snapshot of treatment, wallet, next step 2. Journey → Timeline of treatment & tourism 3. Field Staff → Assigned caretaker info & live location 4. P...

I need an experienced system engineer to assist with MSP helpdesk IT support. The primary focus is on IT support for all existing clients. Key Responsibilities: -Handle calls, Tickets, assist clients who are in Microsoft Environment. - Provide IT support to ensure system reliability. - Troubleshoot and resolve technical issues. Ideal Skills and Experience: - Expertise working as helpdesk Engineer. - Strong background in IT support. - Experience with Microsoft environment. - Ability to work quickly and efficiently. The project is urgent, and I need someone who can start immediately.

...Odoo Community-based Helpdesk app so I can see when a customer never actually receives a reply. Right now Odoo fires off the message from notification@…, but if the recipient server rejects or bounces it, nothing is shown back in the ticket. Scope (keep it lean and focused): • Add a lightweight Python module that listens for bounce or reject messages coming back through my existing mail gateway (SMTP/IMAP). • Parse the common bounce headers and codes, then flag the event on the related Helpdesk ticket—making it clearly visible inside the ticket details, not as a separate alert or report. • Stick to Odoo’s standard models and so future upgrades stay simple. I’m running Odoo 16 Community but the codebase was written to imi...

We are looking for a skilled web developer / AI developer to create a university website and student portal (for a fictional university) that includes an AI-powered chatbot as its main functional feature. The chatbot will serve as an IT Helpdesk Assistant, trained on provided PDF guides to help students resolve technical issues such as Wi-Fi connection, email access, printing setup, and similar IT support topics. Note: These services (Wi-Fi, email, printing, etc.) do not need to be functional — they just need to appear as part of the portal interface. The focus of the project is to design and develop a realistic student portal and integrate an AI chatbot capable of understanding and responding to IT-related queries in real time. Key Features Student Portal Interface: Das...

I need UVDesk installed, configured, and ready for daily use on my server integrated with emails (Microsoft Office 365) so incoming messages automatically generate tickets. You’re free to recommend the cleanest way to host UVDesk (Docker and or direct or LAMP stack, etc.) as long as the final result is secure, documented, and simple for me to maintain. As the hsoted server is on prem and credentials cannot be shared so whole process will be done with a shared screen.

...that rely on office desk or call-based operations. Project Overview: We are looking for an experienced YouTube Marketing Strategist or Agency to help us plan, execute, and optimize a video campaign to generate quality leads for our AI bot product. Target Audience: * Professionals working in call-based or office-desk environments * Companies or teams managing customer support, telecalling, or helpdesk functions * Business owners looking to automate customer communication Responsibilities: * Develop a YouTube ad strategy (video campaign setup, targeting, and funnel creation) * Create and manage video ad placements to maximize lead generation * Guide on keywords, audience segments, and ad budgets * Track and optimize performance metrics (views, engagement, conversions) Deliverab...

...module, helpdesk, inventory and sales). • Extract our historical data from the current ERP (SQL-based) and import it into Odoo. The critical piece is invoices—every line, tax, and payment must migrate flawlessly. • Also bring across customers, products, customer equipment, incident tickets and repair orders so we can hit the ground running on day one. • Validate the migrated information with me, resolve any inconsistencies, and document the process for future reference. • Provide light training for our three in-house users and stay available for post-go-live tweaks during the first month. You’ll have direct access to our old database, plus sample exports I can supply in CSV or XLSX. If you’ve previously handled multi-module Odoo migr...

I need a straightforward website built in Odoo t...service pages created with Odoo Website. • Contact forms that automatically log inquiries as leads in Odoo CRM so I can keep every conversation in one place. • A simple ticketing flow (Odoo Helpdesk or comparable module) so clients can open, view, and reply to support tickets without leaving the site. I’m keeping the scope lean for now: a working site, basic navigation, and functional CRM/helpdesk connections. If everything runs smoothly, I’ll consider expanding later with more design polish, testimonials, and a portfolio section. Please have prior experience with Odoo Website, CRM, and Helpdesk modules. Share one or two live Odoo sites you’ve launched and outline how you’ll wi...

Descripción: Buscamos un freelancer experto en Odoo 17 Enterprise y desarrollo de chatbots para crear 2 agentes de inteligencia artificial integrados a nuestro sistema ERP. Agentes requeridos: Servicio al Cliente Consultas sobre facturación, planes, cambios de plan, cobertura. Integración con Odoo Helpdesk y WhatsApp Business. Soporte Técnico Consultas técnicas básicas (Wi-Fi, modem, velocidad, caídas). Creación automática de tickets en Odoo Helpdesk cuando no pueda resolver. Requerimientos: Experiencia en Odoo (v16 o v17). Desarrollo de chatbots/IA (Rasa, Botpress, LLM APIs). Integración con WhatsApp Business API/Zenvia. Documentación clara y capacitación básica al personal...

...coordination with admin. Website (Desktop/Tablet) Left Sidebar Navigation for Patient page , Field staff page , Admin Page , Include Only relevant points according to stake holders below is an example for Patient / Care Taker page (collapsible): 1. Dashboard 2. Patient Records 3. Treatment Journey 4. Tourism & Activities 5. Billing & Payments 6. Field Staff 7. Reports & Analytics 8. Support & Helpdesk 9. Emergency Contact 10. Wallet balance including adding funds 11. What Next Page -Mobile App (Android & iOS) Similar to Website **Bottom Navigation (5 Tabs):** Some example points 1. Home → Snapshot of treatment, wallet, next step 2. Journey → Timeline of treatment & tourism 3. Field Staff → Assigned caretaker info & live locat...

... DB Optimization Architects / Solution Designers Enterprise Architecture (TOGAF, Zachman) Cloud & Infrastructure Architects (AWS, Azure, GCP) API Architecture, Integration Frameworks, Middleware (Apigee, MuleSoft, Kafka) Microservices, Event-Driven Design, Scalability Engineering Support & Operations Application Support (L1–L3) Infrastructure Monitoring (Zabbix, Nagios, Prometheus, Grafana) Helpdesk, ITSM (ServiceNow, BMC Remedy) DevOps & Release Management Support What We Offer: Access to upcoming Flying Fish projects (contract / remote) Verified listing on our internal global vendor pool Priority consideration for client engagements Global exposure and long-term collaboration To Join: Please fill out the short registration form here: [

I manage a growing group of 6-10 small-business clients who all run on Microsoft 365, and I’m ready to hand the day-to-day tenant administration to an experienced e...help when a mailbox gets stuck in litigation hold or a compliance audit suddenly looms. You should be comfortable jumping into the Microsoft 365 admin center, Azure AD, Security & Compliance Center, and, when needed, PowerShell for bulk edits or reporting. Deliverables I expect: • Resolution or clear action plan within 4 business hours for critical issues • Brief ticket notes logged in our helpdesk portal • Monthly health summary for each tenant, highlighting Secure Score trends and any outstanding risks If you’ve supported multiple tenants before and can communicate clearly with no...

...time-to-market. Scope & Responsibilities LMS architecture & setup: selection/configuration (Teachable/LearnDash/Kajabi), roles & permissions, navigation, certificates. Content & learning paths: SCORM/xAPI/H5P import, module structuring, prerequisites, drip content, question banks, grading rubrics. Payments & integrations: Stripe/PayPal, basic invoicing, coupons, webhooks/automations (Zapier/Make), CRM/helpdesk, e-mail marketing. Security & compliance: GDPR (privacy, export/deletion), backups, access control, anti-sharing (tokens/session limits), accessibility (subtitles, contrast). Observability: learning dashboards (completion, attrition), cohorts, lightweight CSV/SQL reports. Reliability & L2/L3 support: performance, access errors, versione...

I am seeking a seasoned IT Helpdesk professional with a primary focus on software troubleshooting. The role is exclusively dealing with software issues on Windows operating systems. Ideal skills and experience for the job include: - Comprehensive knowledge of Windows OS software - Proven experience in software troubleshooting - Excellent problem-solving skills

I already have Frappe Framework v15.75.0 with Helpdesk v1.13.0 running smoothly; what’s still missing is a working Gmail channel. The project in Google Developer Console is ready, so your focus is to finish the OAuth handshake, validate the redirect URI inside Frappe, and confirm that both incoming and outgoing mail flow without errors. Deliverable • OAuth connection set up in Helpdesk and successfully authenticated with the existing Google project. • Proof that tickets are being created from new emails and that replies are dispatched from Frappe without rejection or security warnings. If you have real-world experience doing this inside Frappe, then only apply.

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...common issues (e.g., wrong tracking numbers, late shipments, refunds). Escalate complex cases to management when necessary. Keep records of customer interactions for follow-up. Requirements: Previous experience with Shopify or other e-commerce platforms. Strong written English skills with professional tone. Ability to work independently and meet response deadlines. Familiarity with Gmail, Helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk) is a plus. Stable internet connection and reliable working environment. Compensation: Hourly rate or fixed monthly salary (depending on experience). Long-term opportunity for the right candidate. How to Apply: Please include: A short introduction about your customer service experience. Any experience with Shopify or e-commerce. Yo...

...common issues (e.g., wrong tracking numbers, late shipments, refunds). Escalate complex cases to management when necessary. Keep records of customer interactions for follow-up. Requirements: Previous experience with Shopify or other e-commerce platforms. Strong written English skills with professional tone. Ability to work independently and meet response deadlines. Familiarity with Gmail, Helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk) is a plus. Stable internet connection and reliable working environment. Compensation: Hourly rate or fixed monthly salary (depending on experience). Long-term opportunity for the right candidate. How to Apply: Please include: A short introduction about your customer service experience. Any experience with Shopify or e-commerce. Yo...

...integrated helpdesk or chatbot that can surface FAQs, order status, or initiate a return without manual intervention will be essential. Function-wise, shoppers should be able to filter products by length, texture, and color; read and post verified reviews; and join a loyalty rewards program that tracks points and tiers. Social integration is also key: TikTok and Instagram need to feed shoppable content directly onto the site and send product tags back to those platforms. Deliverables • A fully themed, mobile-responsive Shopify store reflecting a luxury, elegant aesthetic • Email marketing automation flows connected to the chosen ESP and tested end-to-end • Automated inventory syncing between store, warehouse app, and sales channels • Customer service...

We are seeking a reliable and client-focused Helpdesk Engineer/Agency to join our company. The ideal candidate/organization will be responsible for triaging and resolving technical support tickets, maintaining system uptime, and providing prompt, professional service to clients. This role requires strong problem-solving skills, a solid understanding of IT systems, and the ability to ensure round-the-clock support coverage through multiple team members or resources. Key Responsibilities Support & Ticket Management • Monitor, triage, and respond to incoming support tickets in a timely manner. (Mainly Wordpress/Server Tickets) • Provide first-level troubleshooting and escalate issues when necessary. • Document resolutions, updates, and technical details in the ticket...

We are a digital streaming and ...a knowledge base of common issues and solutions. Ensure users receive timely, friendly, and professional support. Requirements Proven experience in IT support, customer technical support, or helpdesk roles. Ability to troubleshoot issues across browsers, devices, and basic networking setups. Strong communication skills with the ability to explain technical concepts in simple terms. Patient, user-friendly approach when dealing with customer concerns. Reliable and able to work independently. Preferred Skills Experience supporting streaming services or SaaS platforms. Familiarity with ticketing/helpdesk tools (e.g., Zendesk, Freshdesk, LiveAgent). Knowledge of account management, billing support, or subscription services. Bilingual (English/Sp...

...and implement lead scoring. Mailchimp, HubSpot Marketing Hub, Sendinblue 5 Financial Management Accounting & Billing Manage invoicing, track payments, handle payroll, and generate financial reports. QuickBooks, Tally, Zoho Books Analytics & BI Business Intelligence Analyze student performance, marketing campaign data, and financial metrics for insights. Power BI, Google Data Studio, Tableau 6 Helpdesk & Support Support Software Manage and track student and parent inquiries, and provide a centralized support portal. Zendesk, Freshdesk, Zoho Desk 7 Content Creation Authoring Tools Create interactive and engaging e-learning modules and course content. Articulate Storyline, Adobe Captivate 8 Communication Collaboration Tools Facilitate internal team communication, project...

...manage their downlines, choose plans, earn referral commissions, withdraw earnings, and more. The platform supports unlimited downlines and accepts payments through cards, cryptocurrencies, and mobile money. 3. Integration of Audio and Video modules on all apps, admin, customer and salon owners, Web, iOS and Playstore app. Integrate of WebRTC open source. 4. Integrate Helpdesk Ticketing System, Create a sub-domain for helpdesk ticket system, Create & manage tickets, Attach files to tickets, Receive email notifications on each ticket response, Organize tickets by status, Organize tickets by label, Organize tickets by department, Assign specific users to each department, Assign a priority to each ticket, Manage canned responses and add them to ticket responses, Manage...

...common issues (e.g., wrong tracking numbers, late shipments, refunds). Escalate complex cases to management when necessary. Keep records of customer interactions for follow-up. Requirements: Previous experience with Shopify or other e-commerce platforms. Strong written English skills with professional tone. Ability to work independently and meet response deadlines. Familiarity with Gmail, Helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk) is a plus. Stable internet connection and reliable working environment. Compensation: Hourly rate or fixed monthly salary (depending on experience). Long-term opportunity for the right candidate. How to Apply: Please include: A short introduction about your customer service experience. Any experience with Shopify or e-commerce. Yo...

...of ageing desktops and laptops ready to leave office buildings around Canada, We ensure they are gone in a safe, compliant way. As many machines still hold company data, we provide a certified data-wipe as a standard best practice. What I need from you is straightforward: find companies we can collect the equipment from directly. Reach out to offices, reach out to IT Managers, System Admins, Helpdesk Managers who handle or advise the hardware for recycling and disposal. Proof of data destruction and a Certificate of Collection will close the loop on the project. If you have the proper recycling contacts, let’s coordinate some pickups together....

Simple helpdesk portal: customers submit tickets; agents manage status and link KB articles. Scope (MVP): Ticket intake form: subject, description, email. Statuses: Open / In-Progress / Resolved (+ comments). Knowledge Base: categories, searchable articles. Email notifications (sandbox OK) on ticket updates. Deliverables: App + admin panel. README with setup + seed (2 articles, two demo tickets). Demo video. Bid Notes: Explain how you'll design search (title/snippet). Show any prior support/ticketing modules you've built.

Need Helpdesk Module in python Web and Mobile Development with the follownig Specifications Core Features of a Ticketing Module Ticket Creation & Management -------------------------------------------------- Manual or automated ticket creation (via email, chat, form) Unique ticket ID generation Categorization (issue type, priority, department) SLA assignment and tracking Customer Portal -------------------------- Submit and track tickets View ticket history Add comments or attachments Agent Dashboard --------------------------- View assigned tickets Filter by status, priority, customer, etc. Internal notes and collaboration tools Automations & Workflows ------------------------------------------ Auto-assign tickets based on rules Escalation pat...

**Title:** Director of Sales Freelance – Software Development and Customer Support Projects **Description:** We are seeking a freelance Director of Sales or Business Development Expert to bring in projects and clients for: * Software Development * Customer Support and Helpdesk Solutions * Sales Service Solutions and Support This is a commission based role with a small fixed salary. **What We Offer:** * Up to 35 percent commission per project * Commission on recurring billing and contracts * Small fixed salary for ongoing support * Long term collaboration and high earning potential **Responsibilities:** * Hunt and close new software development and support projects * Generate leads via direct outreach, networking, and freelancing platforms * Create proposals and assist i...

...reviews. Note: There will be a short screening test before awarding milestones. Qualified candidates will be assigned a module immediately after. About the Product ~~~~~~~~~~~~ A modular, multi-tenant society management solution with global (platform-wide) and society-level roles (e.g., global admin, society admin, resident, gatekeeper). Modules include common society workflows (e.g., visitors, helpdesk, notices, payments/subscriptions, etc.). Details for your assigned module will be shared post-hire. What’s Already in Place ~~~~~~~~~~~~~~~ - Codebase in progress with clean, modular architecture (global vs tenant/society scopes). - React (TypeScript + Vite) frontend, FastAPI + PostgreSQL backend. - Role-aware layouts/nav, auth scaffolds, and key API routes. - Docker-base...