...Konsolidierung einiger lokaler IT-Services in gruppenweite IT-Services Coaching von internen Mitarbeitern und Benutzern im Verantwortungsbereich Dein Profil: Abgeschlossenes Studium in der Fachrichtung Informatik oder vergleichbare Qualifikation Mind. 5 Jahre Erfahrung in einer ähnlichen Funktion und Umgebung mit sehr guten Fachkenntnissen tiefgreifendes Verständnis von IT-Prozessen (ITIL), Services und IT-Administration ISO 27001 / IT-Security-Kenntnisse und Erfahrung Hands on Mentalität für die Umsetzung der Themen Hohe Dienstleistungs- und Kundenorientierung starke Problemlösungs- und Entscheidungsfähigkeit, Ownership-Mentalität Verhandlungssichere Deutsch – und Englischkenntnisse Überzeugende Pe...
Freelancermap logo remote Kundenservice Desk/Call Center Analyst Cambridgeshire Keywords Selbstmotivation Callcenter Incident Management Problemlösung Benutzerunterstützung Kundenkommunikation Zwischenmenschliche Fähigkeiten Leidenschaftliche Teamarbeit Kundenbeziehungsmanagement Kundenzufriedenheit Englisch Rekrutierung Informationstechnologie-Infrastrukturbibliotheken (ITIL) Technologiestrategien Mathematik Courtesy Stressmanagement Servicebereitstellung Service-Level-Agreement Schulungsaktivitäten Rezeptive Beschreibung Wir haben eine großartige Gelegenheit für Service-Desk-/Call-Center-Administratoren, sich einer großen IT-Organisation mit Sitz in Hampton, Peterborough, anzuschließen. Öffnungszeiten: Schichtabdeckung zwischen 7:00 ...
...Monitorings. Für das Monitoring der unterschiedlichen Layer einige Tools in der engeren Auswahl festgesetzt. Wir suchen einen IT-Spezalisten, der mehrjährige Erfahrung im Bereich der Konzeptionierung, der Installation und der Methodik besitzt. Folgende Kenntnisse sind gefordert: - Erfahrung in SCOM -Erfahrung in Dynatrace - Erfahrung in AppDynamics - Kenntnisse in IT-Service Management Prozessen - ITIL ...
...Servicedokumentation und IT-Service Lebenslaufakte in das Portfolio - Mapping Service Kataloge in der Bw relevante Konzepte im Rahmen der Anforderungen: - IT Service Management im Geschäftsbereich BMVG, Konzeptentwurf IT-Service Portfolio Management, Architektur Datenmodell der Bundeswehr (ADMBw), MDG ADMBw, Referenzarchitektur des IT-SysBw, Service-Entwicklung-Framework der Bundeswehr notwendige Skills: - ITIL - COBIT - TOGAF - PRINCE 2 - Scrum - CPRE Zertifizierung - ArchiMate - Modellierung gemäß ADMBw - Architekturen in der Bundeswehr - Changenmanagement und Konfigurationsmanagement von Architekturen Finden Sie sich in dieser Beschreibung wieder? Dann kontaktieren Sie mich gerne. ...
Wir suchen mehrere Junior/Senior Consultants und Business Analysten Arbeitsort: Berlin, Frankfurt, Konstanz Zeitrahmen: 1 - über 12 Monate Anforderungen: - ITIL Processes built in BMC Solutions - Remedy AR - ITSM , MyIT, DWP, Smart Reporting - CMDB Wir freuen uns von Ihnen zu hören!
Sehr geehrte Damen und Herren, für ein...Erfahrung in der Clientadministration (Windows 7 und aufwärts) Kenntnisse in der Installation und Konfiguration von Betriebssystemen und Anwendersoftware Kenntnisse in der Anwendung von Softwareverteilungssystemen Erfahrungen im Umgang mit Ticketsystemen Grundkenntnisse im Bereich homogener Windows Netzwerke Erfahrung in strukturierter Serverschrankverkabelung Grundkenntnisse Skriptierung von Vorteil ITIL-Zertifizierung von Vorteil Führerschein Klasse B Einsatzort: 3 x Berlin, 1x Köln, 1x Eschborn Projektdauer: 6 Monate (+ Option auf Verlängerung) Auslastung: 3-4 Tage/Woche Bitte senden Sie mir ein aussagekräftiges Profil und die Angabe der Verfügbarkeit an [Removed by Freelancer.com Admin - please see ...
...de/nools-schulungen - Microsoft Office (Excel, VBA, Word, Access, PowerPoint) - SQL Databanken (Oracle, MySQL, MSSQL) - Statistik, Forecasting, Big Data Analysen, Data Mining
I need an experienced enterprise architect to help me translate the TOGAF framewo...service architecture articulated with ArchiMate or a comparable notation, showing how people, process, data and technology line up. • A clear gap analysis and prioritised roadmap that spells out quick wins, mid-term initiatives and any long-range structural shifts. • Governance guidance—roles, artefacts and cadence—for keeping the architecture alive once we adopt it, ideally dovetailing with ITIL practices and tools such as ServiceNow or a CMDB. I can collaborate closely, share existing documentation, and organise workshops with stakeholders as needed. If this sounds like the sort of architecture challenge you thrive on, let’s talk through your approach and prev...
...you can map items to the correct tier. What I expect back (within one week) 1. Complete SLA document in editable Word format. 2. Availability and support matrices in Excel. 3. Clearly tabulated fine schedule with trigger thresholds. 4. Brief summary of underlying assumptions so future revisions are easy. This is essentially a contract drafting exercise, so familiarity with ITIL, ISO/IEC 20000 or similar frameworks will be a plus. If something is unclear, flag it early so we keep momentum and hit the one-week turnaround....
I need an ITIL-savvy analyst to turn three months of raw service-desk data from our L2/L3 application-support teams into a crisp Monthly Service Pack that leadership can read in minutes and act on at once. The pack must cover the four processes that matter most to us right now—Incident Management, Change Management, Problem Management and the overall Service Desk—highlighting volume, trends, SLA performance and the root causes that drive repeat tickets. You will pull the data I provide (exported from our ITSM toolset) into your preferred analytics stack—Excel, Power BI, Tableau or similar—then shape it into clear charts, heat maps and commentary. Beyond the visuals, I expect concise insights and at least three service-improvement recommendations backed by ...
...users, providing regular updates on issue status and resolution- Follow ITIL-aligned processes and contribute to knowledge base documentation- Support IT service management activities in line with ISO 20000 standards Mandatory Requirements: Minimum 1 year of experience in an IT Service Desk / L1 Support role- Candidate must be either an EU national or a Polish citizen- Fluent in Polish and English (minimum B2 level)- Experience using ServiceNow or similar ticketing systems- Strong customer service mindset and communication skills- Ability to work full-time onsite in Warsaw- Willingness and ability to complete criminal background checks / certifications as part of the hiring process. Preferred Skills: Exposure to ITIL or ISO 20000 environments- Experience supporting non-t...
...improvements (committees, roles, policies, decision rights, architecture controls) How governance supports omnichannel integration and digital transformation Deliverable: A well-structured, polished Word document with clear headings Optional: comments/suggestions so I can learn from the improvements Preferred Freelancer: Strong academic writing background Knowledge of IT Governance frameworks (COBIT / ITIL / ISO 38500) Experience with banking / digital transformation is a plus...
...telecomunicaciones (routing, switching, firewalls). · Bases de datos (MySQL, Postgresql, NoSql). Certificaciones deseables · ISO/IEC 27001 Lead Implementer o Auditor Interno. · CompTIA Security+ (Computing Technology Industry Association Security Plus). · CISSP (Certified Information Systems Security Professional). · CISM (Certified Information Security Manager). · CEH (Certified Ethical Hacker). · ITIL Foundation (Information Technology Infrastructure Library – Gestión de Servicios de TI). Competencias Clave · Pensamiento analítico y gestión de riesgos. · Ética profesional y confidencialidad. · Comunicación efectiva con áreas técnicas y direc...
JOB SUMMARY We are seeking a highly organized and experie... and structured cabling • Proficiency in Excel and reporting tools; ability to analyze data and present actionable insights • Excellent organizational and documentation skills • Familiarity with ISO standards and audit compliance (e.g., ISO 27001, ISO 9001) • Ability to lift and handle equipment up to 50 lbs and work in a fast-paced environment PREFERRED QUALIFICATIONS • Certifications such as ITIL Foundation, CompTIA Server+, or Certified Data Centre Professional (CDCP) • Experience with RFID/barcode tracking systems • Knowledge of EU waste disposal and recycling regulations for IT assets • Fluency in English and [local language if applicable] • Experience working with cross-f...
...call-handling environments. Technical Skills: - Proficiency in managing Windows, Linux, and cloud-based environments (e.g., Microsoft 365, AWS, Azure). - Strong knowledge of firewalls, intrusion detection/prevention systems, and endpoint security tools. - Hands-on experience with network management (LAN, WAN, VPN, wireless). - Backup and disaster recovery planning and execution. - Familiarity with ITIL processes for incident, problem, and change management. - Security monitoring and incident response tools (e.g., SIEM solutions). Soft Skills: - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Problem-solving mindset with attention to detail. - Ability to prioritize tasks under pressure and manage multiple escalations. - St...
...existing systems and IT governance practices, mapping processes, identifying improvement opportunities, and producing a roadmap for technological, organisational, and security evolution. All deliverables and interactions will be conducted in Portuguese, so full fluency is mandatory. POSITION 1 – Senior Consultant (ITIL 4 Foundation) Language: Portuguese (mandatory) Experience: 5+ years Focus: IT Strategy, Information Systems Strategic Planning, Cybersecurity Essential requirements: ITIL 4 Foundation certification (mandatory) More than 5 years of experience, ideally in: Information Systems Strategic Plans IT governance improvements Cybersecurity or continuity-related assessments Strong analytical and communication skills Ability to conduct workshops and produce del...
I need an experienced SAP professional to take over day-to-day support and preventive maintenance of our current landscape. The main focus is on keeping our existing configuration stable, resolv...resolutions in our knowledge base • Applying SAP Notes, kernel patches, and minor transports after testing in QA • Advising on performance tuning, authorisation clean-up, and small configuration tweaks when necessary I already have access to the systems; you’ll receive a VPN account and authorisations once we sign the NDA. Please outline relevant module experience, the support frameworks you prefer (ITIL, ChaRM, etc.), and your usual response times so I can gauge fit. My goal is a smooth, long-term support partnership rather than a one-off implementation or heavy custo...
Job title: ServiceNow Business Analyst CSM OM focus Data Location: Remote (From India) Job type: Contract Duration- Long term COMPETENCES OBLIGATOIRES Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow. Must be abl.../ Product Manager / Product Owner role on the Servicenow platform. • Extensive knowledge and hands on experience of: o CSM (Case Management and related processes, CSM Portal) o Order Management with Snow or other tool o The ServiceNow Platform • Knowledge and experience with CSDM is a plus • Knowledge with Data Mapping and Data models • Knowledge with API Integration • Good knowledge in ITIL • Experience of large transformation projects is a plus ...
...clear, data-backed insight into real-world performance bottlenecks, resource utilisation, and process flow within our current environment. What you will do • Map the existing infrastructure and critical workflows. • Collect and analyse performance metrics (through logs, monitoring dashboards or custom test scripts you create). • Benchmark findings against best-practice frameworks such as ITIL and ISO/IEC 20000 where relevant. • Produce a concise report highlighting root causes of slowdowns or resource waste, supported by charts or heat maps, and propose actionable improvements that can be implemented in phases. Acceptance criteria • The final report must be delivered in PDF and include an executive summary, detailed observations, quantitative ...
I need an editable PowerPoint deck that helps complete newcomers understand how to put ITIL v4 into practice. The session will be delivered as a straight slide-based lecture, so the slides must do all the heavy lifting—clear structure, easy wording, and practical examples that I can speak to. Scope • Around 20–25 slides that introduce ITIL v4’s purpose, service value system, and key practices. • Emphasis on real-world, day-to-day application rather than exam prep theory. • Simple diagrams or icons where they clarify a point; no multimedia, animations, or interactive quizzes needed. • Consistent layout, readable fonts, and a neutral color palette suitable for corporate settings. • Optional short speaker notes that highlight t...
Hello, We are looking for an experienced trainer to deliver a short-term training project on "ITIL 4 Foundation". Responsibilities: - Conduct focused training sessions on ITIL 4 Foundation - Create or adapt training material as required - Provide hands-on lab guidance (if applicable) Requirements: - Proven experience in ITIL 4 Foundation - Prior corporate training experience preferred - Ability to deliver training effectively within a short-term timeline To Apply, Please Share: - Updated CV / Profile - Course contents (TOC) - Daily / Hourly commercial rates - Lab availability & charges (if applicable) - Your availability schedule Looking forward to collaborating with the right expert. Best regards, Anjali Koenig Solutions
...IT certification they are interested in. * Approach every contact individually. * Confirm genuine interest in IT training and ensure each prospect provides a valid mobile number. This project requires real human interaction. No automation, bots, or mass messaging will be accepted. Target Region Phase 1: USA and Canada Focus Training and Certification Areas PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria * B2C IT professionals only (no company or business data) * Each lead must include: * Full Name * Individual Mobile Number (+1 or local code) * Individual Em...
...they are interested in. Approach every contact individually and confirm genuine interest in IT training. Ensure that each prospect provides a valid personal mobile number. This project requires real human interaction. Automation, bots, or mass messaging will not be accepted. Target Region Phase 1: USA and Canada Focus Areas – Training and Certifications PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria Each lead must strictly meet the following requirements: B2C individual IT professionals only (no company or business data) Each lead must include: Full Name P...
...IT certification they are interested in. * Approach every contact individually. * Confirm genuine interest in IT training and ensure each prospect provides a valid mobile number. This project requires real human interaction. No automation, bots, or mass messaging will be accepted. Target Region Phase 1: USA and Canada Focus Training and Certification Areas PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria * B2C IT professionals only (no company or business data) * Each lead must include: * Full Name * Individual Mobile Number (+1 or local code) * Individual Em...
...certification they’re interested in. Approach each contact individually — no mass messaging or automated tools. Ensure that every lead confirms interest (“Yes”) and provides their mobile number for verification. Every interaction should feel natural and human — no scripts, no bots, no bulk lists. Target Region: Phase 1: USA & Canada Focus Training & Certification Areas: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other global certifications. Lead Quality Criteria: B2C IT professionals only (no company data) Must include: Full Name Individual Mobile (+1 or local code) Individual Email Certificat...
...interested in. Confirm genuine interest with a “Yes” and collect personal mobile and email. Every contact must be approached individually—no automation, scraping, or bulk messaging. Only experienced vendors with proven manual B2C LinkedIn outreach should apply. Screenshots of conversations may be requested. Target Regions: Phase 1 – USA & Canada Certifications: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other global certifications. Lead Criteria: B2C IT professionals only Must include: Name, individual Mobile (+1 or local code), individual Email, Certification Name Leads must confirm interest and be ...
...IT certification they are interested in. Approach every contact individually. Confirm genuine interest in IT training and ensure each prospect provides a valid mobile number. This project requires real human interaction. No automation, bots, or mass messaging will be accepted. Target Region Phase 1: USA and Canada Focus Training and Certification Areas PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria B2C IT professionals only (no company or business data) Each lead must include: Full Name Individual Mobile Number (+1 or local code) Individual Email Certificati...
I need a seasoned Virtual CTO who has already lived inside an ITIL-driven MSP and can hit the ground running with Cisco, Unifi and general networking at an expert level. Your first mandate is to mature our Level 1 and Level 2 support: tighten workflows, install clear SLAs, and surface metrics that show ticket velocity and resolution quality. While that foundation is being laid you will also take ownership of our NOC, guide it to true 24 × 7 operation, and weave in modern cybersecurity practices—from proactive threat hunting through to incident-response runbooks my technicians can follow at three in the morning. Because our client base leans heavily on Cisco Catalyst/Meraki and Unifi switching, routing and Wi-Fi, deep hands-on skill with those ecosystems is essentia...
...Courses Lead Generation (130 Leads) We are a global IT training provider seeking authentic B2C leads from IT professionals genuinely interested in online certifications. This is a daily ongoing project with a fixed price of $100/day. Only apply if you can reliably deliver 130 verified leads daily. Target Regions: USA & Canada (Phase 1) Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized certifications Lead Requirements: B2C IT professionals only Full Name, Personal Mobile (+1 or local code), Personal Email, Course/Certification Name Must confirm interest (“Yes”) in IT t...
...Courses Lead Generation (130 Leads) We are a global IT training provider seeking authentic B2C leads from IT professionals genuinely interested in online certifications. This is a daily ongoing project with a fixed price of $100/day. Only apply if you can reliably deliver 130 verified leads daily. Target Regions: USA & Canada (Phase 1) Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized certifications Lead Requirements: B2C IT professionals only Full Name, Personal Mobile (+1 or local code), Personal Email, Course/Certification Name Must confirm interest (“Yes”) in IT trai...
...training provider seeking authentic B2C leads—IT professionals genuinely interested in online certifications. This is a daily ongoing project with a fixed price of $100/day. Only apply if you can consistently deliver 130 verified leads per day. Target Regions: USA & Canada initially; later Germany, France, UK, New Zealand, Netherlands Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications Lead Requirements: Real, active IT professionals (B2C only) Full Name, Personal Mobile Number (+1 or local code), Personal Email, Course/Certification Name Must confirm interest in IT...
...professionals genuinely interested in online IT certifications. This is a daily ongoing project. Project Terms: Fixed price by the company, non-negotiable Daily target: 130 verified leads Only apply if you can consistently deliver daily targets Target Regions: USA and Canada initially, then Germany, France, UK, New Zealand, Netherlands Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications Lead Requirements: B2C IT professionals only (no business/B2B data) Full Name, Personal Mobile Number (+1 or local code), Personal Email ID, Course/Certification Name Must confirm interest...
...professionals genuinely interested in online IT certifications. This is a daily ongoing project. Project Terms: Fixed price by the company, non-negotiable Daily target: 130 verified leads Only apply if you can consistently deliver daily targets Target Regions: USA, Canada initially, later Germany, France, UK, New Zealand, Netherlands Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications Lead Requirements: Must be B2C IT professionals (no business/B2B data) Full name, personal mobile (+1 or local code), personal email, course/certification name Lead must confirm interest in ...
...telecomunicaciones (routing, switching, firewalls). · Bases de datos (MySQL, Postgresql, NoSql). Certificaciones deseables · ISO/IEC 27001 Lead Implementer o Auditor Interno. · CompTIA Security+ (Computing Technology Industry Association Security Plus). · CISSP (Certified Information Systems Security Professional). · CISM (Certified Information Security Manager). · CEH (Certified Ethical Hacker). · ITIL Foundation (Information Technology Infrastructure Library – Gestión de Servicios de TI). Competencias Clave · Pensamiento analítico y gestión de riesgos. · Ética profesional y confidencialidad. · Comunicación efectiva con áreas técnicas y direc...
...the largest global organization for support center standards. - Founded in 1989, operating in 50+ countries, trusted by global leaders (HP, IBM, Microsoft). - Core pillars: Best Practices, Certifications, Benchmarking. 3. Strategic Value - Improving operational efficiency. - Reducing errors and rework. - Enhancing customer experience (internal & external). - Alignment with global standards (ISO/ITIL/COBIT). 4. Current Challenges - Long ticket resolution cycles. - Inconsistent service levels across departments. - Lack of clear performance metrics (KPIs). - Limited unified training for employees. 5. Measurable Benefits - Reduce MTTR (Mean Time to Resolve) by up to 60%. - Increase CSAT (Customer Satisfaction) from 70% to 90%. - Improve FCR (First Contact Resolution) by 25–...
...workflows, and catalog items in alignment with client requirements. Ensure adherence to best practices and maintain documentation. Required Skills: 6+ years of IT experience with at least 3+ years in ServiceNow Order Management. Strong knowledge of ServiceNow platform administration & customization. Experience in catalog management, workflows, and order fulfillment processes. Good understanding of ITIL processes. Excellent communication skills for client interaction....
...PowerAutomate in production environments Migration & Development Expertise in data/site migrations across farms and tenants (on-prem to SPO, tenant-to-tenant) Familiarity with tools like SharePoint Migration Tool and ShareGate Understanding of JavaScript, .NET stack, XML/XSLT, Web Services, and legacy technologies (InfoPath, VBScript, COM, MTS, MSMQ) Methodology & Soft Skills Working knowledge of ITIL, Scrum, and Agile frameworks Strong interpersonal and communication skills; ability to collaborate with leadership and stakeholders Initiative-taking, adaptive, and capable of working independently with minimal oversight Committed to continuous learning and technical growth to support scalable, secure, and efficient solutions Ability to provide technical support, guidanc...
...stakeholder engagement skills, comfortable collaborating with technical and non-technical teams and able to contribute to and document initial design prior to implementation. Preferred Certifications & Qualifications: •Atlassian Certified Professional - Managing Jira Service Projects for Cloud (ACP-420) or equivalent a must. •Atlassian Certified ITSM Specialist designation Highly Desirable. •ITIL v4 Foundation certification (or equivalent understanding of ITSM principles) a must. •Experience working in security operations, IT support, or engineering environments is highly desirable. •Familiarity with SOC processes and escalation workflows is a plus. Personal Attributes: •Highly analytical and detail-oriented, with a passion for process i...
...Management (PMI) * IT Project Manager * Program Manager * Project Coordinator * Portfolio Manager * PMO Specialist 2. Cloud Computing (AWS, Azure, Google Cloud, etc.) * Cloud Engineer * Cloud Solutions Architect * Cloud Administrator * Cloud Security Engineer * Cloud Consultant 3. IT Service Management * IT Service Manager * Service Delivery Manager * IT Operations Manager * Incident/Problem Manager * ITIL Specialist 4. Data Science & Analytics * Data Scientist * Data Analyst * Machine Learning Engineer * AI Engineer * Big Data Specialist 5. DevOps * DevOps Engineer * Infrastructure Automation Specialist 6. Business Intelligence (BI) & Visualization * BI Developer * BI Analyst * Data Visualization Specialist * Reporting Analyst * Power BI/Tableau Developer 7. Cybers...
Project Description: Online IT Training Lead Generation FOR ED- TECH EMPLOYEE We are an IT training provider looking for genuine, high-quality organic leads who are interested in purchasing online IT training courses. Target Countries: USA, Canada, Germany, France, UK, New Zealand, Netherlands Training Programs Include (but are not limited to): PMP, ITIL, AWS, Microsoft Azure, Salesforce, Google Cloud, TOGAF Other globally recognized IT certifications Key Requirements: These are B2C IT Employee with personal email id and personal mobile number. Pls excuse (B2B DataMiner Only real and organic leads will be accepted (no raw, fake, or irrelevant data). Leads must include the It Employee mobile number and email ID. Each lead must confirm interest (“Yes”) in online ...
Project Description: Online IT Training Lead Generation We are an IT training provider looking for genuine, high-quality organic leads who are interested in purchasing online IT training courses. Target Countries: USA, Canada, Germany, France, UK, New Zealand, Netherlands Training Programs Include (but are not limited to): PMP, ITIL, AWS, Microsoft Azure, Salesforce, Google Cloud, TOGAF CISSP CISM CISA and Other globally recognized IT certifications Key Requirements: These are B2C IT Employee with personal email id and personal mobile number. Pls excuse (B2B DataMiner Only real and organic leads will be accepted (no raw, fake, or irrelevant data). Leads must include the It Employee mobile number and email ID. Each lead must confirm interest (“Yes”) in online IT ...
Project Description: Online IT Training Lead Generation FOR ED- TECH EMPLOYEE We are an IT training provider looking for genuine, high-quality organic leads who are interested in purchasing online IT training courses. Target Countries: USA, Canada, Germany, France, UK, New Zealand, Netherlands Training Programs Include (but are not limited to): PMP ITIL AWS Microsoft Azure Salesforce Google Cloud TOGAF Other globally recognized IT certifications Key Requirements: These are B2C IT Employee with personal email id and personal mobile number. Pls excuse (B2B DataMiner Only real and organic leads will be accepted (no raw, fake, or irrelevant data). Leads must include the It Employee mobile number and email ID. Each lead must confirm interest (“Yes”) in online ...
...Project Manager Program Manager Project Coordinator Portfolio Manager PMO (Project Management Office) Specialist Cloud Computing (AWS, Microsoft Azure, Google Cloud, etc.) Cloud Engineer Cloud Solutions Architect Cloud Administrator Cloud Security Engineer Cloud Consultant IT Service Management IT Service Manager Service Delivery Manager IT Operations Manager Incident/Problem Manager ITIL Specialist Data Science & Analytics Data Scientist Data Analyst Machine Learning Engineer AI Engineer Big Data Specialist DevOps DevOps Engineer Site Reliability Engineer (SRE) CI/CD Engineer Platform Engineer Infrastructure Automation Specialist Business Intelligence (BI) & Visualization BI Developer BI Analyst Data Visualization Specialist Reporting Ana...
Project Description: Online IT Training Lead Generation We are an IT training provider looking for genuine, high-quality organic leads who are interested in purchasing online IT training courses. Target Countries: USA, Canada, Germany, France, UK, New Zealand, Netherlands Training Programs Include (but are not limited to): PMP ITIL AWS Microsoft Azure Salesforce Google Cloud Other globally recognized IT certifications Key Requirements: Only real and organic leads will be accepted (no raw, fake, or irrelevant data). Leads must include the individual’s mobile number and email ID. Each lead must confirm interest (“Yes”) in online IT training; only then will it be counted as valid. Quality is more important than quantity—we are focused on relevant ...
...and/or Linux server environments. • Knowledge of networking fundamentals (TCP/IP, DNS, VPN, firewalls). • Excellent communication and client service skills. • Ability to prioritize tasks and manage time effectively. Preferred Qualifications • Relevant IT certifications (CompTIA A+, Network+, Microsoft, or similar). • Experience with cloud platforms (AWS, Azure, or Google Cloud). • Familiarity with ITIL practices and incident management. • Experience working in a 24/7 support environment. Tools & Resources • Engineers will be provided access to monitoring, ticketing, and remote support tools. • Training on company-specific systems and protocols will be provided where needed. Application Process Please submit your resume along with a...
...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. ■ Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. ■What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects....
...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. ■ Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. ■ What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects. [Removed by Freelancer.com]...
...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. ■ Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. ■What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects. Contact on WhatsApp- 8790854039...
...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects....
...integral del ciclo de vida de servicios TI, implementación de ITIL, ServiceNow. Requisitos: - Experiencia: 5–8 años en soporte TI / gestión de servicios. - Habilidades: conocimiento en herramientas como ServiceNow, BMC Remedy, Cherwell, Ivanti, ManageEngine. - Puestos previos: Gerente de Mesa de Servicio, Coordinador de Soporte TI, Consultor ITSM. Modalidad: Remoto, por horas o por proyecto, con flexibilidad de horario. Contexto general: Somos una empresa de consultoría tecnológica en crecimiento que busca expertos capaces de integrarse a proyectos existentes y aportar experiencia práctica tanto en implementaciones como en capacitación. Preguntas adicionales para el freelancer: - Describe un proyecto donde hayas implementa...
