Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    9 Gefundene Jobs, Preise in EUR

    Wir sind ein medientechnisches Unternehmen aus 46240 Bottrop und sind stets auf der Suche nach guten Freelancern die wir für unsere Projekte einsetzen können. Wir installieren Medientechnik in Konferenz- und Besprechungsräumen in ganz Deutschland. z.B. - AMX / Harman - Crestron - JBL - Tesira - Soundweb - Kramer - u.v.m Für ein kommendes Projekt suchen wir ei...

    €18 - €25 / hr
    Lokal
    €18 - €25 / hr
    0 Angebote

    with 256 gigabytes of ram a top of the line nVidida graphics card a 2 terabyte hdd or ssd and a 4k webcam with 4k screen

    €15740 (Avg Bid)
    €15740 Gebot i.D.
    2 Angebote

    --- (ESP) --- NECESITO PERSONA PARA ASISTENCIA, CON CONOCIMIENTOS DE INGLES, SERIA, RESPONSABLE, CON EXPERIENCIA EN ORDENADORES, ADEMÁS QUE TENGA INICIATIVA PROPIA Y QUE TENGA DISPONIBILIDAD DE HORARIO. QUE PUEDA DAR SOPORTE TÉCNICO INFORMÁTICO COMO ELIMINAR VIRUS, ETC... LLAMAR A LOS CLIENTES, GESTIÓN DE INCIDENCIAS, RESPONDER CORREOS, WHATSAPPS, ETC... SOY INFORM&...

    €366 (Avg Bid)
    €366 Gebot i.D.
    5 Angebote

    I am going to use your personal information and personal stuff. You must have a computer and If you have spare computer that can lend to me via remote, that would be great. And You must be a good English speaker. The main important thing is location, I prefer U.S or Canada or Europe. And You must be a man and prefer handsome man. You don't need to work and you will get $$$ per month. Don'...

    €149 (Avg Bid)
    €149 Gebot i.D.
    6 Angebote

    General service help needed. We provide IT services. Due to a recent influx in demand recently, we are looking for local contractors to help provide service on tickets. The pay would be based on hourly service provided, and the number of available tickets will vary.

    €22 - €45 / hr
    Lokal
    €22 - €45 / hr
    0 Angebote

    Our company is in need of a talented and focused Computer Operator to monitor and control our computer systems. Since we’re currently expanding, we need a strong candidate who is excited about the opportunity to manage and improve the performance of a increasingly large network. Applicants should be ready to quickly troubleshoot hardware and software problems. The ideal candidate will posses...

    €19 / hr (Avg Bid)
    €19 / hr Gebot i.D.
    10 Angebote
    Write website and support texts 1 Tag left
    VERIFIZIERT

    As Dataswitcher we have a new website in Wordpress. The content has to be written together with us. The content has to be directly written on the website and checked for errors. Also we need the following instructions written with screenshots: 1. How to upload a backup file 2. How to select the options that are right for you 3. How to purchase additional features 4. Connecting to their envir...

    €39 / hr (Avg Bid)
    Lokal Featured
    €39 / hr Gebot i.D.
    3 Angebote

    MY VITA NEEDS TO BE HACKED.. THEN DOWNLOAD A PATCH TO UPDATE THE ROSTERS FOR MADDEN FOOTBALL GAME. I HAVE ALL THE INSTRUCTIONS

    €118 (Avg Bid)
    €118 Gebot i.D.
    4 Angebote
    IT Service Provider Research Ende left
    VERIFIZIERT

    We have a very short time-frame to assess a number of IT service providers in a number of areas. This task will require a freelancer familiar with the IT vocabulary such that they can provide confirmation of a vendor's capability no matter how this is described on their website. Due to time constraints, the work will be broken into a number of work packages. Each freelancer will be given a...

    €65 (Avg Bid)
    €65 Gebot i.D.
    13 Angebote