Kundenservice Jobs

Saya membutuhkan pendampingan profesional untuk menyempurnakan proses manajemen keluhan di perusahaan saya. Fokusnya adalah layanan pelanggan—bagaimana setiap keluhan dicatat, dianalisis, ditindaklanjuti, dan diubah menjadi peluang peningkatan mutu. Lingkup kerja yang saya harapkan meliputi: • Audit singkat alur penanganan keluhan yang sudah ada. • Penyusunan SOP praktis dan mudah diterapkan, lengkap dengan alur eskalasi. • Saran pemilihan atau optimalisasi alat bantu (mis. CRM, sistem tiket) agar data keluhan terdokumentasi rapi. • Panduan komunikasi empatik untuk tim frontline dalam meredam emosi pelanggan dan memulihkan kepercayaan. • Rekomendasi metrik performa (CSAT, waktu penyelesaian, dll.) beserta cara pelaporannya. Saya mengutamakan s...

I need help coordinating a quick outreach for my local soccer community. First, I will give you the phone numbers one by one (no spreadsheets—just simple, manual input from my side). Message will ask them if they are interested in joining a Sunday morning Soccer groups (what's app). Approx 80 messages to be sent out. Once the SMS invitations are out, create the WhatsApp group, name it appropriately, drop in a welcome message, and add each respondent who opts in plus another list of 30 players approx. When we’re done I should see: • proof the SMS went out (delivery report or screenshot) • the WhatsApp group live, with the correct title and description • every confirmed player added Please tell me about your prior experience handling bulk SMS campa...

I need reliable help replying to every client message that comes in during regular business hours. All conversations are handled in Bahasa Indonesia, so I’m counting on you to write naturally, stay polite, and resolve questions quickly. Typical tasks include greeting new contacts, answering product or service inquiries, tracking any follow-up requests, and escalating issues I should handle personally. You’ll be working inside our existing chat platform, so no extra tools are required—just a stable connection and the ability to keep multiple conversations moving at once. Deliverables I will review: • Consistent, under-five-minute response time while you’re on duty • Clear, correct Bahasa Indonesia in every message • End-of-shift summary of un...

Location: Remote - Open to candidates from Colombia and Venezuela Job Overview: We are looking for motivated and customer-focused General Customer Service Agents to join our team. In this role, you will be responsible for delivering excellent customer support, resolving inquiries efficiently, and ensuring a positive experience for every customer. Key Responsibilities: Provide high-quality customer service via phone, email, or chat Respond to customer inquiries in a professional, friendly, and timely manner Resolve customer issues and complaints effectively Maintain accurate records of customer interactions Follow company policies and procedures Work collaboratively with team members and supervisors Meet performance and quality standards Requirements: Previous customer service experien...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I need reliable help replying to every client message that comes in during regular business hours. All conversations are handled in Bahasa Indonesia, so I’m counting on you to write naturally, stay polite, and resolve questions quickly. Typical tasks include greeting new contacts, answering product or service inquiries, tracking any follow-up requests, and escalating issues I should handle personally. You’ll be working inside our existing chat platform, so no extra tools are required—just a stable connection and the ability to keep multiple conversations moving at once. Deliverables I will review: • Consistent, under-five-minute response time while you’re on duty • Clear, correct Bahasa Indonesia in every message • End-of-shift summary of un...

We are seeking philipine dependable Freelance Customer Service Representatives to handle customer inquiries and provide timely, professional support. Responsibilities include responding to emails, chats, and/or calls, resolving issues, providing accurate information, and maintaining customer satisfaction. The ideal candidate has strong communication and problem-solving skills, basic computer knowledge, and the ability to work independently. This is a remote, freelance role with flexible hours and competitive pay based on experience.

I ordered a product online and what arrived is noticeably different from the original listing—it simply isn’t as described. I’m ready to pursue a full refund and already have the complete email and chat thread with the seller to back up my claim. What I need from you is a concise, well-structured refund request that draws on those messages, cites the “product not as described” issue clearly, and references any applicable consumer-protection or marketplace policies. Experience handling chargebacks, marketplace disputes, or consumer-rights complaints will be a big plus. Deliverables • A persuasive refund-request email (or letter) I can send immediately, tailored to the seller’s platform and policies • Brief, step-by-step guidance on follo...

My company is getting ready to open a presence in the different states of United States, and I’d like to bring one dependable local collaborator on board. Day-to-day, you’ll help with straightforward computer tasks—powering devices up or down, installing software I provide, and hopping into the occasional virtual meeting to confirm everything is running smoothly. No deep IT background is required; familiarity with everyday PC or Mac use is enough. We’ll agree on a fair, paid arrangement that reflects the time you invest, and there’s room for the role to grow as the expansion unfolds. If you’re comfortable handling basic tech steps without supervision, and enjoy clear, friendly communication, send me a quick note describing your availability. I look forw...

The task centers on two ongoing responsibilities: recording customer information in Excel and replying to basic inquiries that reach our Gmail account. Data entry comes first. I’ll share raw customer details; your job is to transfer each record into a clean spreadsheet, making sure every row is sorted by customer ID so look-ups stay fast and consistent. Accuracy is non-negotiable—typos slow the whole workflow—so a solid grasp of Excel shortcuts and simple formulas will help you work quickly without sacrificing precision. The second piece is email support. All messages arrive through Gmail and usually ask for order status or account updates. You’ll use the templates I provide, adjust them to the specific question, and keep the tone warm and professional. Clear co...

I am looking for someone to assist with handling customer chats specifically on WhatsApp. The main task involves responding to customer messages, and there will be no need to provide technical support. If you can communicate effectively and handle chat responses professionally, this could be a great fit for you!

Only serious freelancers should apply. Please read carefully before applying. Location India only Preferably male candidates Working Days & Hours Monday to Friday 2:00 PM – 10:30 PM IST Mandatory login during working hours Pay ₹150 per hour No negotiations Job Responsibilities You will be responsible for handling: Inbound and outbound calls Live chats and WhatsApp messages Emails Customer reviews management Experience in e-commerce customer support is mandatory. Required Skills Excellent English speaking and communication skills Strong written communication Fast learner with the ability to multitask efficiently Comfortable working under strict KPIs and daily targets Trial Period (Mandatory) 1-week paid trial Performance-based continuation If found suitab...

I am looking for a freelance customer support agent to help me manage email-based customer service for a cross-border e-commerce brand. This role is execution-focused and requires fast, reliable response times as a top priority. The ideal candidate must have fluent written English, hands-on experience with Shopify, pre-orders, and international shipping support, and be able to follow SOPs and response templates strictly without improvisation. You will be responsible for responding to customer emails, handling shipping inquiries, delivery delays, and basic after-sales support, while escalating chargebacks and complex cases according to internal guidelines, with no independent decision-making on refunds or compensation. Calmness, patience, strong attention to detail, and consistency under pr...

My Facebook login has been completely blocked since I cleared my browser history. The saved password no longer auto-fills and every standard recovery step has stalled: • I used the email linked to the profile for a reset. • Facebook did send a reset email, but the link simply refuses to work—no error code, it just loops back to the same “enter new password” screen. • Spam and junk folders are empty; no follow-up messages have arrived. I need practical, proven guidance that gets me back into the account—either by walking me through an alternative verification route or handling the appeal process on my behalf. Please outline the exact steps you will use and any information you’ll need from me up front (screenshots, ID photo, device logs, etc...

We’re a Melbourne-based consultancy working with Australian small businesses (15–30 staff) and we’re launching a new psychosocial risk and workplace compliance offer. This is we’re you’ll be involved. This role supports the launch of a specific, high-value service. It’s not about posting for attention or running social media for its own sake. It’s about helping the right conversations happen and keeping them moving. We’re looking for a detail-oriented, reliable Virtual Assistant who is comfortable supporting B2B services and professional audiences. What you’ll actually be doing Researching and organising Australian-based leads and referral partners (HR, WHS, legal, insurance, consultants) Supporting outreach and follow-up so no warm l...

I need a proactive customer-care professional to manage real-time chat inquiries for my business. The role centres on greeting visitors as soon as they open the chat window, resolving routine questions on the spot, and escalating anything outside the standard FAQ to me in an organised hand-off. You will be working entirely by chat—no phone calls or email tickets—so fast, friendly typing and clear written Indonesian are essential. Experience with tools such as Zendesk Chat, Intercom, , or a similar live-support platform will help you hit the ground running. Key deliverables • Cover agreed-upon chat hours (we will finalise the schedule together) • Maintain an average first-response time under two minutes • Keep concise, well-structured chat logs for every c...

I have a steady flow of incoming messages on WhatsApp and want those chats answered promptly and politely for my customers. Your task is simple but critical: monitor the WhatsApp inbox during the agreed-upon hours and respond in clear, friendly Indonesian, following the guidance and FAQ notes I provide. Deliverables I expect: • Real-time or near-real-time replies that match the tone I outline • A brief daily summary of handled inquiries, unresolved issues, and any questions you need me to clarify If you are organized, responsive, and comfortable managing customer conversations exclusively through WhatsApp, let me know your availability so we can get started right away.

I have a steady flow of incoming messages on WhatsApp and want those chats answered promptly and politely for my customers. Your task is simple but critical: monitor the WhatsApp inbox during the agreed-upon hours and respond in clear, friendly Indonesian, following the guidance and FAQ notes I provide. Deliverables I expect: • Real-time or near-real-time replies that match the tone I outline • A brief daily summary of handled inquiries, unresolved issues, and any questions you need me to clarify If you are organized, responsive, and comfortable managing customer conversations exclusively through WhatsApp, let me know your availability so we can get started right away.

I need a reliable freelancer who can jump into our Telegram channel and keep customer questions answered quickly and courteously. Every message you will be handling is a real-time customer query—things like clarifying product features, guiding a buyer through checkout, or solving a simple post-purchase concern. I’ll provide you with access to the channel, background on our products, and a short onboarding call so you understand the tone we use. From there, your goal is to respond in clear, friendly language that matches our brand voice and keeps response times low. If a question requires information you don’t yet have, you’ll flag it for me and follow up once I supply the answer. A bilingual skill set in Indonesian and English is a plus because, although most ...

We are seeking a dependable and professional Administrative Assistant / Virtual Assistant to support our team with ongoing administrative and communication tasks. This role requires consistent online availability, strong English communication skills, and a high level of professionalism. Key Responsibilities-- General data entry and administrative support Managing and responding to emails using a company-assigned email account Handling phone calls, including inbound and outbound communications Providing general virtual assistance to support daily team operations Assisting with additional administrative tasks as assigned Requirements-- Must be online and available during assigned working hours Fluent in English, both written and spoken Willing and able to sign a Non-Disclosure ...

VIDEO INTERVIEW REQUIRED. I'm currently seeking a virtual assistant who has notable proficiency in GoHighLevel and wordpress. Your main tasks will encompass: - Full GHL system edits. - Calendar Settings -Editing websites as needed - Creating landing pages This position starts as a part time during training then switches to a full time position. Ideal applicants are those with established experience in GoHighLevel software and a solid background in lead generation and marketing strategy. A keen eye for detail and excellent time management skills are also required for website editing. Looking forward to discussing further details with qualified individuals. Please ANSWER these questions on your proposal: 1. Do you have experience in Canva? 2. Have you used Elementor as a websit...

I have a fully formed US-based LLC—complete with Articles of Incorporation, EIN, company bank account and letterhead—yet Amazon Seller Central has just rejected my onboarding submission citing generic “verification issues.” the company owner is based in India, I need someone who has personally solved this scenario before. And setup our account by solving this issue what additional proofs Amazon now expects, and how to get the account approved on the next attempt. Your role is to: • Review the documents I already have and spot anything Amazon may question. • Advise on the precise format, notarization or apostille steps (if any) needed for AoI, EIN and bank statements. • Walk me through uploading and, where necessary, escalating inside Selle...

I have a fully formed US-based LLC—complete with Articles of Incorporation, EIN, company bank account and letterhead—yet Amazon Seller Central has just rejected my onboarding submission citing generic “verification issues.” the company owner is based in India, I need someone who has personally solved this scenario before. And setup our account by solving this issue what additional proofs Amazon now expects, and how to get the account approved on the next attempt. Your role is to: • Review the documents I already have and spot anything Amazon may question. • Advise on the precise format, notarization or apostille steps (if any) needed for AoI, EIN and bank statements. • Walk me through uploading and, where necessary, escalating inside Selle...

I have a fully formed US-based LLC—complete with Articles of Incorporation, EIN, company bank account and letterhead—yet Amazon Seller Central has just rejected my onboarding submission citing generic “verification issues.” the company owner is based in India, I need someone who has personally solved this scenario before. And setup our account by solving this issue what additional proofs Amazon now expects, and how to get the account approved on the next attempt. Your role is to: • Review the documents I already have and spot anything Amazon may question. • Advise on the precise format, notarization or apostille steps (if any) needed for AoI, EIN and bank statements. • Walk me through uploading and, where necessary, escalating inside Selle...

Saya butuh seseorang yang bisa siaga di Facebook Messenger untuk menjawab setiap pertanyaan pelanggan yang masuk. Fokus utamanya sederhana: begitu ada pesan, balas dengan cepat, ramah, dan jelas sampai pertanyaan pelanggan terjawab tuntas. Semua obrolan akan berbahasa Indonesia, jadi kemampuan menulis dengan ejaan yang baik sangat penting. Saya sudah menyiapkan FAQ dan panduan singkat—Anda tinggal mengikuti alur jawaban tersebut sambil menjaga nada percakapan tetap hangat. Apa saja yang saya harapkan: • Respons maksimal beberapa menit selama jam kerja yang kita sepakati • Ringkasan harian singkat berisi jumlah chat masuk, pertanyaan utama, serta isu apa pun yang perlu perhatian saya Tidak ada tugas lain selain itu; Anda tidak perlu menangani keluhan rumit atau pe...

Saya butuh seseorang yang bisa siaga di Facebook Messenger untuk menjawab setiap pertanyaan pelanggan yang masuk. Fokus utamanya sederhana: begitu ada pesan, balas dengan cepat, ramah, dan jelas sampai pertanyaan pelanggan terjawab tuntas. Semua obrolan akan berbahasa Indonesia, jadi kemampuan menulis dengan ejaan yang baik sangat penting. Saya sudah menyiapkan FAQ dan panduan singkat—Anda tinggal mengikuti alur jawaban tersebut sambil menjaga nada percakapan tetap hangat. Apa saja yang saya harapkan: • Respons maksimal beberapa menit selama jam kerja yang kita sepakati • Ringkasan harian singkat berisi jumlah chat masuk, pertanyaan utama, serta isu apa pun yang perlu perhatian saya Tidak ada tugas lain selain itu; Anda tidak perlu menangani keluhan rumit atau pe...

opening an Angel One trading account, and records that signup against the referrer. The only compulsory workflow right now is the creation of a valid new user account through given referral link; once the KYC is confirmed, I will pay 100 rs through upi id to new indian freelancers *Open your Trading & Investment account with Angel One for FREE* Download only using my referral link to get Free Demat Account⬇ _link may expire within 48hrs_ _T&C Apply_ You should go through the given link Send me the screenshoot of complete kyc page and name and upi number for payment to 8420882476

I need a dependable partner to step in as the first point of contact on our live-chat channels. Your single mission is to reply to every incoming message with clear, accurate information about product pricing and current stock levels. Most conversations are straightforward—customers ask “How much is it?” or “Is this item available now?”—so speed and clarity matter more than sales language. Indonesian will be the daily working language, but you should feel comfortable dropping the occasional English phrase when a customer initiates the chat that way. Here is what will make this collaboration a success for both of us: • Average response time stays under five minutes during the agreed-upon shifts. • All replies cover price, discounts (when re...

I need an attentive freelancer to step in and handle incoming messages on my WhatsApp account. The role is simple but crucial: read each inquiry, understand the context quickly, and send back clear, well-written replies that reflect the information I provide. Speed matters—a prompt response keeps conversations warm—so I’m looking for someone who can stay on top of notifications throughout the agreed-upon hours. We can discuss the exact voice and objectives for each chat once you’re onboard; at this stage I’m open to your suggestions on tone and structure. What matters most is accuracy, good grammar, and the ability to mirror the intent I’ll share with you for each conversation, whether it’s answering a basic question or guiding someone toward a pu...

Membutuhkan Customer Service / Chat Admin untuk menangani chat pelanggan secara online. Dibutuhkan sikap ramah, komunikatif, dan responsif.

Long-Term Back-Office & Operations Assistant for International Music & Events Business (Full-Time, Remote) ⸻ Project Description I am looking for a highly reliable, detail-oriented, and structured back-office assistant to support the daily operations of an international music and events business. This is a long-term, full-time remote role focused on execution, organization, consistency, and follow-through. The role does not involve sales, negotiations, creative decision-making, or client calls. All work is process-driven, template-based, and rule-based. The ideal candidate enjoys working behind the scenes, keeping systems running smoothly, and making sure nothing falls through the cracks. This position requires excellent written English, strong organizational skills, and the ...

My personal Instagram profile was suddenly disabled and every attempt I have made through the normal appeal forms has been rejected without explanation. As far as I know the account is spotless—no policy violations, spam, or reports—so I need someone who truly understands Meta’s internal review channels to get it reinstated. What I can share so far • Reason for ban: unknown; I’m convinced the account is clean. • Official notice: I’m not even sure one was sent, the profile simply vanished from my login. • Third-party apps: also unsure—if anything was connected, it would have been years ago. I’m looking for a specialist who has verifiable success recovering banned or disabled Instagram accounts and who can: 1. ...

We are currently looking for a local contact in the Czech Republic or Slovakia to support us in maintaining regular communication with a selected group of our retailers in the area. The collaboration would be formalized through a regular contract and paid engagement, requiring approximately one to two hours per day, Monday to Friday, with flexible working hours. This role does not involve sales activities or data collection. The retailers are already under contract; however, from time to time it is essential for us to speak with them directly, gather feedback, and provide support—particularly if they encounter difficulties in uploading sales reports to the designated portal or require general assistance. We are already running this activity successfully in other countries and have ...

I need reliable help replying to every client message that comes in during regular business hours. All conversations are handled in Bahasa Indonesia, so I’m counting on you to write naturally, stay polite, and resolve questions quickly. Typical tasks include greeting new contacts, answering product or service inquiries, tracking any follow-up requests, and escalating issues I should handle personally. You’ll be working inside our existing chat platform, so no extra tools are required—just a stable connection and the ability to keep multiple conversations moving at once. Deliverables I will review: • Consistent, under-five-minute response time while you’re on duty • Clear, correct Bahasa Indonesia in every message • End-of-shift summary of un...

Membutuhkan Customer Service / Chat Admin untuk menangani chat pelanggan secara online. Dibutuhkan sikap ramah, komunikatif, dan responsif.

I am seeking an experienced professional to help resolve an ongoing issue with my WhatsApp Business account, which has been repeatedly banned over the past week. The account is linked to a Facebook page and is used for boosting ads. Key Deliverables: - Diagnose the root cause of the repeated bans (policy violations, security issues, or other factors). - Submit appeals to WhatsApp Support with appropriate documentation. - Provide clear guidance on compliance with WhatsApp Business policies to prevent future bans. - Assist in verifying the account to ensure long-term stability and avoid further disruptions.

My WhatsApp Business profile was deactivated without warning and the system gave no clear reason. I chose the “Page deactivated” option when attempting self-service recovery, and WhatsApp Support has only sent automated replies so far. I need someone who already understands WhatsApp’s commerce and messaging policies, appeal workflow, and Facebook Business Manager integration so we can: • Diagnose the real cause of the deactivation (policy, security, or back-end flag). • Prepare and submit a persuasive appeal with the correct documentation. • Guide me through any required identity or business verification steps until the green checkmark is restored. Successful completion means the number is live again, messages are flowing, and the Business Acco...

Scheduling & Customer Service Support | Reliable Virtual Assistant with Hospitality Leadership Experience I am a customer-focused Virtual Assistant with a strong background in hospitality leadership, staffing, and customer service, gained from my experience as a Shift Supervisor at Starbucks. In this role, I handled high-volume operations, ensured optimal staff scheduling based on customer flow, and delivered consistent, high-quality service in fast-paced environments. I now offer remote scheduling and customer service support to businesses that value organization, efficiency, and excellent customer experience. My hands-on experience managing schedules, anticipating peak demand, and supporting teams allows me to bring structure and reliability to your daily operations. I am highly o...

I'm looking for a skilled developer to build a CRM tailored for my counseling practice, primarily focused on customer support. Essential Features: - Appointment Scheduling: Manage and schedule client appointments seamlessly. - Client Notes Management: Securely store and manage client notes. - Invoicing and Billing: Generate invoices and handle billing efficiently. Ideal Skills & Experience: - Experience in developing CRMs, particularly for customer support. - Strong understanding of appointment scheduling and invoicing systems. - Familiarity with data security and client confidentiality protocols. - Prior experience in the healthcare or counseling sector would be a plus. Please provide relevant portfolio work and experience in your bids. Looking forward to your proposals!

I’m building a small evening-shift customer-service team and need a professional who can handle real-time canlı sohbet desteği for my users. The role is fully evden çalışma, so you’ll log in from wherever you are and keep the conversation flowing smoothly during akşam saatleri. Here’s what success looks like: • You greet visitors quickly, solve basic questions or escalate issues when necessary. • Each chat ends with the customer feeling heard and understood. • Accurate, concise transcripts and ticket tags are entered before you close the chat window. If you have previous müşteri hizmetleri experience—particularly in live chat—let’s connect.

I’m looking for reliable support to handle my personal WhatsApp conversations. Your main task is to step in whenever a message arrives and craft clear, courteous replies that directly answer the sender’s questions. Because these chats are private, discretion and a natural, conversational tone are essential. I’ll share the typical themes people ask about, plus any reference notes you may need. From there, you reply as if you were me—no canned scripts, just genuine answers written in fluent Indonesian. What you’ll deliver • Fast, accurate responses during the agreed-upon hours • A brief daily summary highlighting any follow-up items I should review If you’re comfortable managing real-time personal chats and have a knack for concise, he...

My workload now includes a steady stream of small but crucial tasks, and I need them handled with consistency and care. Here is what you will take over: • Administrative support – Accurate data entry into our shared spreadsheets and online forms – Daily email triage: flagging priority messages, filing the rest, and drafting quick replies – Scheduling meetings and reminders on my calendar • Social media management – Preparing, scheduling, and publishing posts on Facebook, Instagram, and Twitter – Monitoring comments and inboxes, escalating anything that needs my input – Capturing basic engagement stats at week-end for a simple report • Customer service – Responding to routine inquiries with pre-appro...

I handle a steady flow of customers who contact us to ask one thing: “Di mana pesanan saya?” To keep our brand voice consistently clear and professional, I need a copy-savvy partner who can craft or refine formal email replies in Bahasa Indonesia every time a status question lands in my inbox. Here’s how we’ll work together: I drop you the order details (invoice number, estimated ship date, tracking link, any exceptions). You turn that raw data into a concise, courteous email that: • opens with a friendly acknowledgment of the inquiry, • states the current order status in plain language, • adds any tracking or next-step information, and • closes with a reassuring call-to-action or signature line that matches our house style. I value qu...

I handle a steady flow of customers who contact us to ask one thing: “Di mana pesanan saya?” To keep our brand voice consistently clear and professional, I need a copy-savvy partner who can craft or refine formal email replies in Bahasa Indonesia every time a status question lands in my inbox. Here’s how we’ll work together: I drop you the order details (invoice number, estimated ship date, tracking link, any exceptions). You turn that raw data into a concise, courteous email that: • opens with a friendly acknowledgment of the inquiry, • states the current order status in plain language, • adds any tracking or next-step information, and • closes with a reassuring call-to-action or signature line that matches our house style. I value qu...

I handle a steady flow of customers who contact us to ask one thing: “Di mana pesanan saya?” To keep our brand voice consistently clear and professional, I need a copy-savvy partner who can craft or refine formal email replies in Bahasa Indonesia every time a status question lands in my inbox. Here’s how we’ll work together: I drop you the order details (invoice number, estimated ship date, tracking link, any exceptions). You turn that raw data into a concise, courteous email that: • opens with a friendly acknowledgment of the inquiry, • states the current order status in plain language, • adds any tracking or next-step information, and • closes with a reassuring call-to-action or signature line that matches our house style. I value qu...

Long-Term Back-Office & Operations Assistant for International Music & Events Business (Full-Time, Remote) ⸻ Project Description I am looking for a highly reliable, detail-oriented, and structured back-office assistant to support the daily operations of an international music and events business. This is a long-term, full-time remote role focused on execution, organization, consistency, and follow-through. The role does not involve sales, negotiations, creative decision-making, or client calls. All work is process-driven, template-based, and rule-based. The ideal candidate enjoys working behind the scenes, keeping systems running smoothly, and making sure nothing falls through the cracks. This position requires excellent written English, strong organizational skills, and the ...

Membutuhkan Customer Service / Chat Admin untuk menangani chat pelanggan secara online. Dibutuhkan sikap ramah, komunikatif, dan responsif.

I have a steady flow of incoming messages on WhatsApp and want those chats answered promptly and politely for my customers. Your task is simple but critical: monitor the WhatsApp inbox during the agreed-upon hours and respond in clear, friendly Indonesian, following the guidance and FAQ notes I provide. Deliverables I expect: • Real-time or near-real-time replies that match the tone I outline • A brief daily summary of handled inquiries, unresolved issues, and any questions you need me to clarify If you are organized, responsive, and comfortable managing customer conversations exclusively through WhatsApp, let me know your availability so we can get started right away.

Long-Term Back-Office & Operations Assistant for International Music & Events Business (Full-Time, Remote) ⸻ Project Description I am looking for a highly reliable, detail-oriented, and structured back-office assistant to support the daily operations of an international music and events business. This is a long-term, full-time remote role focused on execution, organization, consistency, and follow-through. The role does not involve sales, negotiations, creative decision-making, or client calls. All work is process-driven, template-based, and rule-based. The ideal candidate enjoys working behind the scenes, keeping systems running smoothly, and making sure nothing falls through the cracks. This position requires excellent written English, strong organizational skills, and the ...

My Windows-based customers regularly write in with straightforward “how-to” and setup questions, and the queue is starting to pile up. I’d like to hand day-to-day email replies to an organised, tech-savvy virtual assistant who can step in quickly and keep response times short. Your main task will be delivering clear, friendly answers to basic technical support requests—password resets, installation guidance, simple troubleshooting—while logging each interaction in our help-desk tool. Whenever a question falls outside the established playbook you’ll flag it for me, but otherwise you’ll fully close the ticket so the customer never feels a hand-off. Because virtually all of my users are on Windows, familiarity with its latest versions and common iss...