Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.
Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.Helpdesk Assistants anheuern
Need helpdesk ticketing support and customer support in a 24/7 environment. Team need to acknowledge incoming tickets and respond to customer within set SLA time. Need to further work on the ticket engaging various internal teams to get the ticket to resolution. Tickets will be for server and network hardware replacement mostly in datacenters around the globe. Technical teams available to assist and provide hardware replacement service in different locations.