customer service
$10-30 USD
Bezahlt bei Lieferung
We are looking for a customer-oriented service representativeto act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and [url removed, login to view] target is to ensure excellent service standards and maintain high customer [url removed, login to view]*.Effectively manage large amounts of incoming calls*.Generate sales leads*.Identify and assess customers’ needs to achieve satisfaction*.Build sustainable relationships of trust through open and interactive communication*.Provide accurate, valid and complete information by using the right methods/tools*.Meet personal/team sales targets and call handling quotas*.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution*.Keep records of customer interactions, process customer accounts and file documents*.Follow communication procedures, guidelines andpolicies*.Take the extra mile to engage customersRequirements*.Proven customer support experience*.Track record of over-achieving quota*.Strong phone contact handling skills and active listening*.Familiarity with CRM systems and practices*.Customer orientation and ability to adapt/respond to different types of characters*.Excellent communication and presentation skills*.Ability to multi-task, prioritise, and manage time effectively*.High school degree
Projekt-ID: #11659494
Über das Projekt
4 Freelancer bieten im Durchschnitt $26 für diesen Job
Greetings!! I wish to work for you, with 8+ years of experience, I worked with more than 1000 clients and completed 3000 projects on various freelancing sites. I worked on many similar tasks and wish to do a trial whi Mehr
I was a language and product trainer in the BPO Industry for 6 years. I decided to pack up and set up a small home office to service more employers, widen my portfolio and spend more time with my kid. I have been succe Mehr