Dear Hiring Manager, my name is Christian, I'm from Bolivia (Latin America),
I worked in call centers and at home for the last 11 years, in customer service and technical support, project developer, and virtual assistant.
I'm a telecommunication engineer, and also I have studies on Systems engineering.
I'm 30 years old, I studied at an American school, and therefore, both my Spanish and English are native. I have a USB headset, 3 MB of internet speed.
My last job at a call center was floor manager (I started as an agent, got promoted to supervisor and finally floor manager) I worked with 3 customer service campaigns, so I;m very familiar with complaints and angry customers.
I have worked at home the last 3 years. In this role, I have gained extensive experience meeting and greeting clients and responding efficiently and effectively to any customer inquiries.
I have excellent communication skills and enjoy working in an interactive environment like customer service. I am patient but firm with difficult customers and have great experience resolving customer disputes.
As a customer service assistant, I have had experience using database management systems (CRM).
I have also had extensive experience using Microsoft Office, including Excel and PowerPoint.
I'm very patient with clients and customers, I 'm a very polite person, very responsible, I'm a hardworking professional, adaptable, flexible, detail oriented and accurate with regards to my job.