Detroit Onsite IT infrastructure support

Support users/resolve Window laptop/Pc issues on phone, email and walk-ins, redirect calls to appropriate groups as needed. •Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk •Window Laptop/PC and server imaging, Infrastructure setup and ongoing maintenance •Window and outlook account and network share folder management •Data center daily management (backup and recovery, performance monitoring) •Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. •Support corporate collaboration systems including Skpe, WebEx, IP phones and Jabber •Support and manage the storage, on premise and cloud ranging from SAN, NAS, OneDrive and SharePoint •Conduct technology training for new users when they onboard •Conduct briefings and demonstrations for users to enhance system productivity •Assist in the development of IT process and procedures, training coursework and materials •Perform routine server monitoring and performance benchmarking •Monitor and remove virus, spyware, and other non-authorized software •Window desktop and server administration and support is required •MS Office 365 on cloud, MS SQL server database administrator experiences are plus