Hello, we are Call-o-Call - a multi outsourced contact center.
Quality:
- Transparency of the work:
- Reporting in a convenient form and at any time
- 6 years experience
- Monitoring indicators FCR and Customer Satisfaction
- Mandatory certification
- A dedicated supervisor for selected groups of operators 7 people
Flexibility, scalability:
- Operators working for 3 languages: EN, RU, UA
- 50 workplaces
- Fast and high-quality selection of the necessary number of operators
- High qualification and ongoing training
- Uninterrupted work on holidays and weekends around the clock
Resiliency:
- Own dialer
- Additional generator
- Compliance with all the rules of labor protection
- A convenient location in the heart of Ukraine
Versatility:
Outgoing services:
- Automatic calls
- Telephone canvassing
- Telephone interviews
- Presentation by phone
- Mystery shopper
- Updating databases
- Appointment setting
- Optimal Package,
- Several options for the technical implementation of the project,
- Check all the numbers on the customer's company
If you are interested, we would be glad to handle your project.
Our QA system
- We carry out wiretapping specialists with clients.
- Monitor the performance of officers of the regulations, technology, regulations and procedures.
- Implement controls over the quality of the work of specialists.