Customer Service no calls emails only Perfect English

The Position Virtual assistant Zero phone activity data collecting and replying to emails. Australian time 9 to 5.30 daily can work 4 hours or the full 8 hours up to you and can 7 days if wish; Everyday answer emails for 2 websites sites selling a similar product and replying in my name with one site and my partners name on the other. There are zero sales involved just the collection of data from each and every potential client. There will be a standard reply asking them to complete and return a form for every first contact. You will save these forms in a file when they reply and then in a folder with name and then send to me every day so I can reply with diagnosis and treatment plan. The product is hemp oil and we treat all kinds of medical conditions so you need to record a wealth of information that I have attached in word. You might get 100 emails a day asking for help so you return the form and when they send back create a file. Because the oils sells out we get many angry customers who sometime have to wait weeks for their order so will worry about being scammed. I need someone to communicate with these clients compassionately and have a writing skill that will be able to calm them and ensure there order is being processed and will be soon with them. The products are in demand but we are being overwhelmed with orders etc and why I know need to hire someone. So the position you are simply replying to emails with a form to collect information, or reply to an angry or upset customer wanting to know where their order is. You then need create files for clients for me to reply. Very hard industry but you are simply creating the files and replying to emails from customers. Anything stuck you simply send to me.