Hi,
I am a Cisco Voice/Collaboration professional with more than 12 years of experience. I have working experience on large range of Cisco Unified Communication, collaboration and contact center solution such as CUCM/Call Manager, BE6k/7k, UC500 series, UCCE,UCCX,WFM, QM, Unity, Gateways, Presence server,Jabber,webex etc.
I find myself a perfect match to this requirement because I have good experience of working with contact center solution of Cisco and Avaya for last 10 years. I have extensive experience with UCCX/UCCE, WFO-AQM(Calabrio). My WFO-QM epxerience also includes Verint and Nice solutions besides Cisco WFM-AQM/Calabrio.
I am CCNP-Voice/Collaboration and CCNA- Routng & Switching.
Also, I have worked with Cisco Business partners in past where I implemented, managed the client's Cisco Collaboration and contact center solutions and took action to resolve issues. Please let me know if you need any further information and also let me know a suitable time to discuss this further. My skype id is nageshuy. Please add my id so we can have further discussion. Thanks.
Best regards,
Nagesh