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Operations Support Assistant (4 Hours per Day) – IT HERO Looking for VA from Philippians Hours: 4 hours daily, between 9:00 AM – 5:00 PM Sydney Time** Type: Remote – Part Time Industry: IT Field Services & Coordination $5.50 AUD/hr non negotiable IT HERO is a national leader in on-site IT services, logistics coordination, and technical project delivery. We support major Australian retailers and enterprises and operate with precision, professionalism, and reliability. We are seeking a reliable and highly organised Operations Support Assistant who is confident on the phone and able to handle daily scheduling, logistics coordination, and administrative work. All processes are fully documented and standardised. About the Role You will be responsible for making outbound calls to retail stores, site contacts, and technicians to coordinate on-site work. You will manage scheduling, track shipments, update spreadsheets, and support day-to-day operational tasks. This position suits someone detail-oriented, confident in spoken English, and able to follow structured workflows. Key Responsibilities Coordination and Outbound Calling Call stores and site contacts to schedule and confirm technician visits Coordinate technician availability and maintain calendars Conduct follow-ups with stores, couriers, and internal staff when required Logistics and Administration Manage return shipments and organise courier pickups Track and coordinate e-waste returns Complete staff inductions using standardised processes Write clear, professional emails Update Excel spreadsheets and internal trackers Operational Support Follow IT HERO’s documented procedures and workflows accurately Report task progress and any issues during your daily shift Maintain accuracy across all communication and admin tasks Requirements Must work 4 hours per day between 9 AM and 5 PM Sydney Time Clear, fluent, and confident spoken English (daily call work required) Own high-quality headset suitable for professional calls Reliable internet connection Strong administrative and coordination skills Ability to follow documented processes consistently Comfortable using email, spreadsheets, and basic admin tools Preferred (Not Required) Experience in operations, logistics, administration, or scheduling Call-handling or customer service background Experience in IT or field services environments Familiarity with Excel and task trackers Why Work With IT HERO Join a fast-growing Australian IT services company Structured, well-documented processes for all tasks Flexible 4-hour shift within business hours Supportive team and opportunities for long-term growth How to Apply Please submit: Your resume A 1–2 minute voice recording introducing yourself (for spoken clarity) Your preferred 4-hour window between 9 AM and 5 PM Sydney Confirmation that you have a reliable high-quality headset
Projekt-ID: 40236238
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44 Freelancer bieten im Durchschnitt $8 AUD/Stunde für diesen Auftrag

With my extensive background in administrative support and customer service, I am confident that I would be a perfect fit for the Operations Support Assistant role at IT HERO. I specialize in creating and executing streamlined workflows, ensuring all tasks run smoothly, and everything is documented properly. My strong administrative and coordination skills combined with my ability to follow standard processes meticulously make me ideal for this position. Working closely with your team as a remote VA from the Philippines, I bring to the table exceptional communication skills, both written and spoken. I have a clear, fluent, and confident command of English which aligns perfectly with your requirement for regular call work. Additionally, my experience in handling customer calls and providing efficient service adds great value to this role. As an IT HERO team member, you can depend on me to bring optimized structure to your operations while demonstrating unwavering reliability. You'll find in me not just a Virtual Assistant but a partner dedicated to your success; to that effect, I offer flexible hours that suit your business needs and assure you consistent diligence throughout my time on the job. Thank you for considering my application; let's chat further about how we can make invaluable contributions together at IT HERO.
$8 AUD in 40 Tagen
7,2
7,2

Well, this is exactly the kind of structured Operations support we specialize in. We can provide 4 hours of daily remote support between 9 AM – 5 PM Sydney Time, managing outbound calls via VoIP, scheduling on-site visits using calendar management tools, coordinating logistics and e-waste returns, updating Excel trackers and task management platforms, and following your documented SOPs with precision. Our workflow leverages digital communication, cloud-based tracking, and structured data management for maximum efficiency. Can you let us know which CRM, scheduling or task management platforms you use so that we can make sure seamless system integration?
$4 AUD in 40 Tagen
7,1
7,1

With a strong background in e-commerce operations, I am well-versed in the skills crucial to the successful functioning of your IT company. My substantial time coordinating logistics and fulfilling customer orders for marketplaces like eBay, Walmart, Amazon, Noon and Facebook Marketplace has given me extensive experience handling schedules, inventory management, order tracking and providing effective customer support. This expertise transfers seamlessly to the role you're offering, Finally, my long-term industry experience including as an operations expert aligns perfectly with your requirements. The many years I've spent honing my administrative and coordination abilities make me highly efficient at managing diverse tasks with precision within tight deadlines- a skill highly transferable to your need for accuracy while following standardized workflows. Partnering with IT HERO would therefore be both an opportunity for personal growth and a chance to bring proven performance and professionalism to an already prominent team. Choosing me as your Virtual Assistant guarantees choosing someone experienced in optimizing operations for maximum efficiency while ensuring client satisfaction. With my solid skill set backed by a reliable internet connection and high-quality headset; partnering together will mean getting things done better and faster than anticipated!
$8 AUD in 40 Tagen
6,2
6,2

Hi, I have completed several long-term VA projects for various clients, I can definitely do the same for you. In the process, I managed day-to-day tasks, managed his freelancer account, communicated on a daily basis, did admin-related tasks, managed 3 ecom stores, and much more. I can do every single task you have mentioned here. I am here to build long-term relationships. Here is an overview of my skills. My English skills: Online English Tutor, fluent in both US and UK English Content writer Completed exams on freelancer Tech skills: Very good at Excel, know basic VBA too Basic understanding of HTML, CMD, Shopify, Google Merchant Center, WordPress Good with Word and PPT Tech-savvy to learn on the fly My qualifications: MBA in Finance Cleared all 3 CFA levels Bachelors in Accounts and Finance Soft skills: Punctual Organized Meet deadlines. Thanks
$25 AUD in 40 Tagen
6,4
6,4

With a vast repertoire of administrative and technical skills, I am keen on bringing my experience into IT HERO's operational support team. My proficiency in a wide range of tasks such as data entry, customer support and virtual assistance align perfectly with the responsibilities outlined in the job description. In addition to adhering scrupulously to pre-determined workflows and ensuring clear communication with all parties involved, my resume bears witness to my consistent delivery of results under strict time frames. My experience as a software engineer accords me an advantage when grappling with the technical sides of logistics systems and spreadsheet analysis. Choosing to work with me is not just an investment in my proficiency but an investment in long-term growth. Given the chance, I will fully leverage my technical competence and conscientious nature to propel IT HERO's operations to new heights of efficiency, dependability and quality service. Let’s talk if impressed.
$5,50 AUD in 40 Tagen
6,0
6,0

As an IT professional, I can bring a unique skill set to the table for your operations support assistant role. With over eight years of experience, my expertise spans from web design and development, to digital marketing and SEO; these skills commensurate well with your requirement for strong administrative and technical abilities. In my previous roles, I've had to work remotely and independently, which has honed my self-reliance and problem-solving skills - essential characteristics for a virtual assistant. Additionally, my extensive experience working with Excel, and data entry combined with my proficiency in spoken English would make me an asset for handling daily scheduling, tracking shipments, updating spreadsheets, among other crucial operational tasks. Furthermore, my professional headset coupled with a reliable internet connection means I'm well equipped to handle all the call coordination aspects of the role effectively. This is not just a job opportunity to me but a chance to join a growing IT company like IT Hero. Working with you will allow me not only to contribute immediately but learn long-term from your structured processes, and grow within your company.
$6 AUD in 40 Tagen
6,1
6,1

Hi there, I’m very interested in the Operations Support Assistant role with IT HERO. I have experience in coordination, outbound calling, scheduling, and administrative support, and I’m comfortable following structured SOPs with strong attention to detail. I can confidently handle daily calls, calendar coordination, logistics tracking, and spreadsheet updates while maintaining clear and professional communication. I’m available for a 4-hour shift between 9 AM – 5 PM Sydney Time, have a reliable internet connection, and use a high-quality headset suitable for professional calls. I’m happy to provide my resume and a short voice recording as requested. Best regards, Maryam
$5 AUD in 40 Tagen
5,5
5,5

Hello, I’m very interested in applying for the Remote Virtual Assistant position for your IT company. I have 3+ years of experience working as a Virtual Assistant, handling administrative support, client communication, data entry, lead generation, email management, scheduling, and online research. I am highly organized, detail-oriented, and comfortable working with IT teams, CRMs, and productivity tools to ensure smooth daily operations. I always focus on saving my client’s time, improving workflow efficiency, and delivering accurate work on time. I am available full-time, reliable, and ready to start immediately. I would love to support your team and help your business grow. Looking forward to discussing how I can contribute to your company. Best regards, Fida
$5,50 AUD in 40 Tagen
5,4
5,4

Hi, I specialize in operations support and virtual assistance, and I’m ready to serve as your proactive partner in coordinating IT HERO’s daily scheduling, logistics, and administrative workflows. With hands‑on experience in outbound calling, logistics coordination, and structured process management, I bring reliability, attention to detail, and the confidence needed to handle phone‑based coordination smoothly. I’m highly organized and comfortable managing technician calendars, confirming site visits, tracking shipments, and updating spreadsheets accurately. My background includes handling return shipments, arranging courier pickups, conducting staff inductions, and writing clear, professional emails. I also have strong call‑handling skills, ensuring communication with stores, couriers, and internal staff is professional and precise. I can follow IT HERO’s documented workflows consistently, report task progress during each shift, and maintain accuracy across all admin tasks. My focus is always on proactive communication, structured coordination, and dependable support so you can trust that daily operations run smoothly. Because this role requires both confident spoken English and disciplined process execution, my emphasis will be on consistency, accuracy, and reliability. I am confident that my skills in logistics, customer service, and administrative support will help IT HERO maintain its reputation for precision and professionalism. Best regards, Jessica
$5 AUD in 40 Tagen
4,5
4,5

Count me in, My name is Lou from the Philippines, and I’d love to be your next dedicated assistant! I’m excited about the opportunity to support your growing business and deliver excellent customer service. I can virtually assist you in managing daily tasks, supporting customers, and maintaining smooth operations, and I’m available to start anytime. Relevant Experience: Virtual Executive Assistant / Client Support (2023–2025) – Amazon, Shopify, and website management: customer service, order management, and general VA tasks. Virtual Executive Assistant – Customer Care Focus (2024–2025) – Lash Plus International: handled Outlook emails, Shopify orders, Business Suite messages, and outreach support. Customer Support – Ticket Closer (2022–2023) – Silicone Intakes: managed Amazon, eBay, and website orders with timely resolutions. Former Call Center Agent (3 years) – Service-to-Sales, Customer Support, and Technical Support Representative. What I Bring: A passion for being the company’s voice, listening actively, resolving issues, and exceeding expectations. I’m adaptable, detail-oriented, and capable of working independently. With strong multitasking, communication, and problem-solving skills, I’m motivated to contribute and grow with your team. I’d be thrilled to help drive your business forward and look forward to the opportunity to discuss how I can add value. Warm regards, Lourgene B.
$15 AUD in 30 Tagen
4,0
4,0

Hi There, I am excited to apply for the Operations Support Assistant position at IT HERO. Your need for a detail-oriented and highly organized professional who excels at coordinating logistics and managing schedules aligns perfectly with my background. With over 5 years of experience in Data Entry, Telemarketing, Customer Support, and Administrative Support, I am confident in my ability to meet the demands of this role. I specialize in managing outbound calls, scheduling, and updating spreadsheets, which will directly contribute to streamlining your operations. I possess a clear, fluent spoken English accent, a reliable internet connection, and the necessary tools to ensure professional communication. You can view my relevant portfolio here: https://www.freelancer.com/u/mfaisal3096 I appreciate the opportunity and look forward to potentially joining your team to contribute to IT HERO’s success. Thank you, Regards, Faisal
$8 AUD in 7 Tagen
3,4
3,4

With a profound background in IT and a management certification to boot, coupled with my exceptional mastery of Microsoft Office Suite, including Excel, I am confident in my ability to effectively execute all the tasks outlined in your project description. Whether it's call handling, scheduling, coordinating technician availability or managing logistics and administration- including return shipments and organising courier pickups- I guarantee a high level of professionalism and efficiency in the delivery of each task. Having graduated from BIM, I have had the privilege of working on various projects that have honed my coordination skills, administrative acumen, and attention to detail. My familiarity with spreadsheets and other administrative tools means I can seamlessly maintain your Excel sheets and internal trackers as well as complete staff inductions using your standardized processes, that is if you'll have me, I believe I would be a perfect fit for your requirement.
$5 AUD in 40 Tagen
3,2
3,2

Dear Hiring Manager, I am very interested in the Operations Support Assistant position at IT HERO. I have strong experience in administrative support, coordination, data management, and professional communication. I am confident in handling outbound calls, scheduling technicians, updating trackers, and following structured workflows with accuracy. I have a reliable internet connection and a high-quality headset suitable for professional calls. I am available to work 4 hours daily between 9:00 AM – 1:00 PM Sydney Time (flexible if required). I have attached my resume and voice recording for your review. I would welcome the opportunity to contribute to your team. Kind regards, Mufaqir Abbas
$5 AUD in 40 Tagen
3,0
3,0

Please see my portfolio that I have been working for VA for my Client https://www.freelancer.com/u/jewel85bsl?review_context_id=39561797&review_type=project&sb=t I am a detail-oriented and highly organized professional based in the Philippines, experienced in virtual assistance, operations support, and administrative coordination. I can commit to 4 hours daily between 9 AM and 5 PM Sydney time, confidently handling outbound calls, scheduling, logistics, and Excel tracking. With strong spoken English skills, I can coordinate technician visits, follow up with stores and couriers, and maintain accurate records while strictly following standardised workflows. I’m comfortable using email, spreadsheets, and task trackers, and I have a reliable high-quality headset and stable internet connection. I am ready to support IT HERO’s operational needs efficiently, ensuring timely communication, accurate documentation, and seamless logistics coordination. I can start immediately and grow with your team long-term.
$5 AUD in 40 Tagen
3,0
3,0

Good day! I can provide reliable operations support for IT HERO, handling outbound coordination calls, technician scheduling, logistics tracking, shipment management, and administrative tasks with accuracy and professionalism. I have 12 years of administrative experience working with companies like HubSpot, Uplift Marketing, and others. I follow structured workflows, communicate confidently in English, and maintain consistent accuracy across scheduling and coordination tasks. I am well-versed in Excel, email management, logistics coordination, and outbound calling. Available 4 hours daily within Sydney business hours. I have a professional headset and reliable internet. Voice recording and resume would be furnished upon contact. Hire me for quality work and prompt delivery. Best, Farhan
$5,50 AUD in 40 Tagen
2,2
2,2

Hello Jack, I'm Saad, a seasoned professional with over 7 years of experience in Data Entry, Excel, and various other administrative tasks. I have a strong background in Lead Generation, Data Entry, Virtual Assistant services, as well as proficiency in Amazon, Walmart, Shopify, and Microsoft Office. I have thoroughly reviewed your project requirements for the Operations Support Assistant role with IT HERO. I am confident in my ability to handle the coordination, outbound calling, logistics management, and administrative tasks outlined in the job description. I am detail-oriented, fluent in spoken English, and adept at following structured workflows. Let's discuss your project further. Please start a chat so we can delve into the specifics of how I can contribute to the success of your team. Best regards, Saad
$5 AUD in 40 Tagen
0,0
0,0

I was drawn to your project description for the Operations Support Assistant role at IT HERO. The level of detail and specificity in the responsibilities caught my eye, and I believe my 7+ years of experience in software development can be directly applied to this position. Here's how I would approach this project: - Conduct outbound calls efficiently using my clear and fluent English skills - Coordinate technician visits and maintain calendars with precision - Utilize Excel spreadsheets and internal trackers to track shipments and update logistics information - Follow IT HERO's standardized procedures and workflows accurately - Use my experience in operations and administration to streamline daily tasks In a recent project with a similar scope, I successfully coordinated a team of technicians for on-site installations, ensuring timely completion and client satisfaction. This involved managing schedules, tracking shipments, and maintaining clear communication channels. As I envision tackling the tasks outlined in your project description, I'm curious about the specific tools or software platforms IT HERO uses for scheduling and logistics coordination. Understanding this will help me tailor my approach effectively and seamlessly integrate with your existing processes. Feel free to review my portfolio for relevant work samples that showcase my proficiency in operations suppo
$2 AUD in 7 Tagen
0,0
0,0

Hi sir/madam I'm excited to apply for the Data entry in your company. With 5+ years of experience, I’ve helped businesses reduce reconciliation time by 35%, improve budgeting accuracy by 15%, and maintain 100% accuracy in financial reporting excel or by system I’m confident my track record in streamlining bookkeeping and ensuring compliance with Indonesian standards can contribute to your Company financial goals. I'd love the opportunity to support your team. Thank you for considering my application. Best regards, Fitri
$2 AUD in 40 Tagen
0,0
0,0

Hello IT HERO Team, I’m excited to apply for the Operations Support Assistant role. I have 8 months of experience supporting eBay customers as a C1 English representative, handling inbound and outbound calls, emails, follow-ups, and reporting with a high level of professionalism. Additionally, I bring 4 years of experience in customer support, administrative assistance, and hybrid/virtual coordination. I also hold a Certificate in Tourism and Hospitality Management from the USA and completed an Administrative Assistant internship at Fox Valley Technical College. I’m confident on calls, detail-oriented, and experienced with scheduling, coordination, and structured workflows. I have a professional headset, reliable internet, and full availability within your required hours. I would love the opportunity to support IT HERO’s operations and contribute to your company’s vision. Best regards, Gonzalo Ortiz
$5,50 AUD in 40 Tagen
0,0
0,0

Here's a chill, winning freelancer proposal you can use as a template: *Hi * I'm excited about your project and confident I can deliver exactly what you need. With [X years] experience in [your field—design, writing, dev, etc.], I've helped clients like [mention any past clients or types of projects] achieve [specific results, e.g., "boosted engagement by 30%"]. My approach: - *Clear communication* and regular updates - *Fast turnaround* without compromising quality - *Custom solutions* tailored to your goals - *Revisions* until you're 100% satisfied I'd love to discuss your vision and share ideas to make your project stand out. Let's chat soon! Best, [Ayush Raj] Want me to customize it for a specific job or field?
$5 AUD in 40 Tagen
0,0
0,0

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