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IT & AI Automation Manager (Remote) helloworld Travel Dandenong | Full-time | Remote We're rebuilding how helloworld Travel Dandenong runs behind the scenes — not just how we sell travel. We're looking for a senior, remote IT & AI Automation Manager to build the automated backbone of our day-to-day operations, so our Director and our agents can spend more time with clients and less time on manual admin. About Us For over two decades — first as Jetset Travel Dandenong (established June 2005), and as helloworld Travel Dandenong since our 2011 rebrand — we've built one of Melbourne's most trusted travel agencies. Our team of expert consultants specialises in travel to Afghanistan, Iran, Iraq, Pakistan and Saudi Arabia, including Umrah packages at some of the most competitive prices in the country, alongside servicing clients travelling anywhere else in the world. About the Role You'll report directly to the Director and become the person responsible for our technology backbone — turning Microsoft 365 and Claude AI into real operational leverage. Twelve months in, you will have rebuilt our core admin and booking-support workflows around AI-assisted automation, given the Director and the team clear, reliable systems to run the business day-to-day, and become the go-to person for anything IT- or automation-related. What You'll Do • Own and administer our Microsoft 365 environment end to end — Exchange Online, SharePoint, Teams, security & compliance, licensing • Design, build and maintain AI-powered automations using Claude AI to streamline booking admin, client communication, reporting and other repetitive workflows • Translate the Director's day-to-day workflow into documented, automated processes the wider team can follow consistently • Connect our everyday tools — email, Office 365, booking and CRM systems — into automated pipelines that cut down manual data entry • Manage IT security, backups and troubleshooting for a small, specialised team • Train agents on new digital tools and AI-assisted workflows, and provide ongoing hands-on support • Track emerging AI and automation tools and recommend the ones genuinely worth adopting What We're Looking For Required • 5+ years' senior IT support/management experience, ideally supporting a small or mid-size business directly • Hands-on administration of Microsoft 365 (Exchange Online, SharePoint, Teams, Security & Compliance Centre) • Demonstrated experience building automations and workflows with Claude AI or a comparable LLM (ChatGPT, Microsoft Copilot, etc.) • Experience with workflow/process automation platforms (e.g. Power Automate, Zapier, Make) • Comfortable working independently and remotely, with strong written and verbal communication • Ability to document processes clearly enough for a non-technical team to follow Preferred • Experience in the travel industry, or with travel booking, GDS or CRM systems • Connection to, or understanding of, the Afghan, Iranian, Iraqi, Pakistani or Saudi communities and markets; additional language skills (Dari, Farsi, Urdu or Arabic) a plus • A relevant IT or Microsoft 365 certification (e.g. Microsoft 365 Certified: Administrator Expert) • Prior experience setting up AI-driven operations directly for a small business owner or director
Project ID: 40601929
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98 freelancers are bidding on average $1,178 AUD for this job

Hello, I can help you rebuild your IT and AI operations to automate your core admin and booking workflows, so your team can focus more on clients and less on manual tasks. I have strong experience with Microsoft 365 administration and AI automation using tools like Claude AI and Power Automate, which fits well with your need to streamline booking admin, client communication, and reporting. I will focus on creating reliable, documented automated processes and connecting your existing tools into seamless workflows. This will improve efficiency and reduce errors while providing ongoing support and training for your team. The bid is an opening estimate and can be refined once I understand your current setup and specific goals. Do you already have your Microsoft 365 environment and Claude AI access set up for integration? Best regards, Waqas & GoDesign Team
$999 AUD in 7 days
7.7
7.7

I’ll connect Microsoft 365, Claude AI, and workflow tools into documented automations for booking admin, client communication, reporting, and team processes. I’ve built AI-assisted workflows that reduce repetitive operations while keeping teams aligned through clear documentation and training. Estimated timeline: 7 days Budget: A$1,125 AUD Let’s discuss and get started. Ajharul
$1,125 AUD in 7 days
7.7
7.7

Your goal is not another collection of AI tools; it is a dependable operating system for helloworld Travel Dandenong that removes booking-support admin while keeping agents and the Director in control. I can establish that backbone across Microsoft 365, Claude-powered workflows, and your existing booking/CRM tools. I will begin by mapping the Director’s and agents’ current email, booking, client follow-up and reporting routines, then turn these into simple documented procedures. I will configure Exchange Online, Teams, SharePoint permissions, licensing, security policies, retention, backup checks and access controls. For automation, I will use Power Automate and API/webhook integrations to route requests, extract and validate relevant booking/client details, generate controlled Claude-assisted drafts, create tasks and maintain reporting without duplicate entry. Each AI workflow will include approval steps, audit visibility and clear safeguards for client information—especially important for specialised Umrah and travel bookings. I will also provide practical team training and an operational handover so the systems remain usable rather than becoming a technical black box. I have 10+ years in software and automation delivery, including Claude/ChatGPT integrations, API pipelines, secure cloud systems and process-focused internal tools for businesses. Muhammad Saad
$750 AUD in 30 days
7.2
7.2

YES, I will manage your Microsoft 365 environment, AI-powered Claude automations, Power Automate workflows, system integrations, IT security, backups, documentation, and team support. I will build reliable systems that reduce manual admin and make your daily operations more efficient. Please ping me to get outstanding results. Thanks!!
$1,500 AUD in 7 days
7.1
7.1

Hi, I'm a senior IT architect with 20+ years of experience automating business workflows, including full Microsoft 365 administration and AI-driven process optimization, so this is a direct fit. I'll start by reviewing your current Microsoft 365 setup—Exchange Online, SharePoint, Teams, security policies and licensing—to identify gaps and optimization opportunities. Then I'll map your Director's daily workflow into clear, automated processes using Power Automate and Claude AI for repetitive tasks like booking admin, client communications and reporting. I'll connect your existing tools into these automated pipelines to eliminate manual data entry while maintaining security and compliance. I'll implement reliable backups, monitor system health and train your team on the new workflows. I can begin immediately and provide a timeline after reviewing your current environment.
$750 AUD in 15 days
7.1
7.1

<<<✔Consider it DONE✔>>> YO! I understand your project and I'm eager to help. With over a decade of experience in software architecture and web design, I am confident that I possess the skills needed to transform how helloworld Travel Dandenong operates. Not only have I administered Microsoft 365 environments with an emphasis on Exchange Online, SharePoint, Teams, and Security & Compliance Centre, but I've also translated business owner workflows into documented and automated processes for teams to follow. My forte in WordPress excels at building smarter websites just as you envision for your seamless processes. Looking forward to being part of your project! You will surely be impressed by my work! Not sure what the next step is? I offer free and professional consultation -- I'm just a text away. All the very best, Josh
$1,125 AUD in 2 days
5.8
5.8

The role requires rebuilding an AI-powered operational backbone using Microsoft 365, matching my experience administering complex environments like Exchange Online and SharePoint seen in corporate setups such as the digital agency kasumedialabs.com. I will integrate Claude AI workflows with Microsoft Teams and automate administrative and booking tasks, referencing workflow automations similar to those on the travel booking system at macnkro.com. I suggest initiating a discovery phase within 2 weeks to outline core automation and deliver an initial set of workflows. Access to existing systems and process documentation would optimize early milestones What are the key manual admin tasks currently slowing your team that you want automated first?.
$1,000 AUD in 10 days
5.5
5.5

As a Full Stack Developer with over 5 years of experience, specializing in AI automation and intelligent workflows - I believe I could be the perfect fit for your task of rebuilding helloworld Travel Dandenong's IT and AI operations. With a strong command on SaaS platforms, dashboards, API integrations, and high-performance applications, I have the know-how to build you efficient automated systems using Microsoft 365 and Claude AI. My expertise in the travel industry further strengthens my proposition. I'm experienced with workflow/process automation platforms such as Power Automate - an asset that will help me streamline your booking admin, client communication, reporting and other repetitive workflows for effective operations. Studies have shown that employing AI-powered automations can save companies significant amount of time and budgetary resources. These same strategies could contribute greatly to your company's day-to-day productivity as well. I offer a milestone-first approach, thus ensuring an organized and systematic progress throughout the project. My priority lies absolutely in the clear understanding of your specific needs to serve them effectively. The combination of my technical skills ranging from React to Cloud computing along with my experience in building scalable, secure, automation-driven systems makes me an ideal candidate for establishing the future tech-based infrastructure for helloworld Travel Dandenong's operations.
$1,125 AUD in 7 days
5.2
5.2

Your goal of automating the backbone of helloworld Travel Dandenong's operations, freeing up your Director and agents for client-facing tasks, strongly resonates with my experience in architecting and implementing comprehensive IT and AI automation solutions for service-oriented businesses. I've successfully deployed similar frameworks that streamlined back-office processes, directly leading to significant reductions in administrative overhead and measurable improvements in operational efficiency, mirroring the outcome you're seeking. My technical approach would involve a phased implementation starting with a thorough audit of your current workflows to identify key automation opportunities. I propose leveraging a combination of Robotic Process Automation (RPA) tools like UiPath or Automation Anywhere for repetitive, rule-based tasks, integrated with AI-powered natural language processing (NLP) for intelligent document processing and customer inquiry analysis. We'll establish a robust API integration layer to connect disparate systems, ensuring seamless data flow and creating a unified operational dashboard for real-time monitoring. To ensure alignment, could you elaborate on the most time-consuming manual administrative tasks currently performed by your agents? Additionally, are there any specific legacy systems that present integration challenges we should be aware of early on? I’m available for a brief call to discuss these points and how my expertise can directly address your automation objectives.
$1,287 AUD in 21 days
4.9
4.9

Hi, I reviewed your project: IT & AI Operations Architect. Your requirement involves Firebase, Microsoft Azure, and/or Power Platform integration—not a generic Laravel build. I can design the required data flow, connect APIs and cloud services, automate business processes, and implement secure synchronization with clear logging, monitoring, and error handling. I can work with Firebase/Firestore, Cloud Functions, Azure Functions, Azure Data Factory, Azure SQL, Dataverse, Power Apps, Power Automate, Power BI, .NET/C#, REST APIs, authentication, and production deployment. I will first confirm your current architecture, data sources, required workflows, access model, and acceptance criteria, then provide a practical implementation plan. Portfolio: https://www.freelancer.com/u/irfanui Regards, Mohammad 4th Dimension Partners
$1,150 AUD in 1 day
5.1
5.1

With over a decade of experience in the field and my team at the ready, I can say confidently that I am well suited for your IT & AI automation needs. We have spent years honing our skills in building software that help to effectively integrate AI into workflows and develop applications like LLM that will be vital for transforming your business operations. Our expertise extends to deploying automation agents which will go a long way to replace manual administrative processes, ultimately reducing workload for the Director. As a Full-Stack engineering team, our capabilities span across the technical spectrum including Web and Mobile development, WordPress, UI/UX redesigns, Cloud & DevOps just to name a few. Additionally, quality assurance is not an afterthought with us, but rather an integral part of the development process. These proficiencies will enable us to build you a robust yet intuitive solution tailored to your unique needs. Furthermore, we’re well aware of the importance of maintaining open lines of communication when working remotely and do everything possible to keep it efficient and timely. This project is a perfect way for us to show what we’re really capable of and lend my team's assistance as reliable supports every step of the way.
$1,125 AUD in 7 days
4.7
4.7

Hi, Aashiq here from Cape Town, South Africa. This project instantly caught my eye, so I had to reach out. I see you’re looking for someone to build an automated backbone for helloworld Travel Dandenong, leveraging Microsoft 365 and Claude AI. It’s clear you want to streamline operations, allowing your team to focus on what they do best—serving clients. With over five years of senior IT support experience, I’ve successfully implemented AI-driven automations that enhance workflow efficiency. I’ve worked extensively with Microsoft 365, creating seamless processes that reduce manual tasks. I’d be happy to share samples of projects where I've achieved significant results. Based on what you mentioned, here is how we would approach the project: - Assess current workflows to identify automation opportunities. - Design and implement AI-powered automations using Claude AI. - Train your team on new digital tools and processes for smooth adoption. You can expect clear communication throughout our collaboration, ensuring a user-focused solution optimized for performance. Best Regards, Aashiq
$1,350 AUD in 14 days
4.7
4.7

Your team needs an IT backbone that turns Microsoft 365, Claude AI, and day-to-day admin into reliable automation. I’ll build documented workflows, clean system architecture, and team-ready processes so the Director spends less time on manual follow-up. I’ll map the current booking/admin flow, design the operating architecture with UML Design, then automate the highest-friction steps with Automation and scripted handoffs. I’ll also cover Microsoft 365 admin touchpoints, security, and failure cases like email parsing errors or approval bottlenecks, so the system stays dependable. I recently built an automation stack for a small business that removed repeated admin checks and made the process easy for non-technical staff to follow. Which two workflows are costing the team the most time today? Which two workflows are costing the team the most time today? Looking forward to your reply so we can finalize the exact plan. Best regards, Kalana
$1,500 AUD in 30 days
4.5
4.5

I've spent the last three years deploying and refining AI-driven automation pipelines for SMBs using Microsoft 365 and LLMs, so this is direct experience. I'll handle full Microsoft 365 tenant setup—Exchange, SharePoint, Teams, security policies, licensing—then build Power Automate flows and Claude AI automations for booking admin, client comms, and reporting. The automations will sync with your existing CRM and booking systems via APIs or direct connectors, with validation checks to prevent data drift. Security hardening and backup policies will run in parallel to avoid downtime during transitions. I can start immediately. Thanks, Andrii
$750 AUD in 11 days
4.6
4.6

Dear Hiring Manager, I am excited to apply for the IT & AI Operations Architect position. With a strong background in IT infrastructure, cloud technologies, automation, and artificial intelligence, I specialize in designing scalable, secure, and high-performing operational environments that align with business objectives. My experience includes architecting enterprise solutions, optimizing IT operations through automation, and integrating AI-driven technologies to improve efficiency, reliability, and decision-making. My expertise spans cloud platforms, DevOps, infrastructure architecture, AI/ML integration, system monitoring, cybersecurity best practices, and workflow automation. I have successfully led projects involving infrastructure modernization, intelligent operations, predictive analytics, and AI-powered process optimization while ensuring compliance, scalability, and cost efficiency. I thrive in collaborating with cross-functional teams to deliver innovative solutions that enhance operational resilience and accelerate digital transformation. I am confident that my combination of technical expertise, strategic thinking, and commitment to delivering measurable business value makes me a strong fit for your organization. I look forward to discussing how I can contribute to designing and implementing next-generation IT and AI operations that drive innovation and long-term success. Thank you for your time and consideration.
$750 AUD in 7 days
4.4
4.4

Hi, I can complete this efficiently and on time. As a Senior Full-Stack & AI Automation Engineer with over 6 years of experience, I understand the critical need for automated operations in the travel industry. I have a proven track record of designing and implementing AI-powered solutions to streamline workflows and enhance operational efficiency. In analyzing your goal to rebuild the operational backbone of helloworld Travel Dandenong, I see the opportunity to leverage my expertise in AI automation, Microsoft 365 administration, and workflow optimization. I have successfully implemented similar projects in the past, enabling businesses to focus more on client interactions and less on manual tasks. One of the key risks in this project could be ensuring seamless integration of AI-powered automations with existing systems and workflows. To address this, I recommend a phased approach focusing on clear documentation, training, and continuous support for the team. I have a few technical questions and some recommendations that I believe could improve the overall solution. I'd appreciate it if you could send me a message through chat so we can discuss them in more detail. Cheers, Yuan.C
$1,000 AUD in 4 days
4.2
4.2

Hello. This is Bravion from Cleveland. My method to complete this project involves first conducting a thorough audit of your current Microsoft 365 setup and workflows to identify automation opportunities. Then, I will design and implement AI-powered automations using Claude AI integrated with Power Automate to streamline booking and admin tasks. Finally, I will document all processes clearly and provide training to ensure your team can confidently use the new systems. Could you please clarify which booking and CRM systems you currently use? Also, do you have any preferred security protocols for Microsoft 365? If you want high-quality results, please do not hesitate to contact me.
$750 AUD in 5 days
4.3
4.3

With over a decade of experience in IT support and management, I am confident in my ability to fulfill the responsibilities of an IT & AI Automation Manager for helloworld Travel Dandenong. My expertise in administering Microsoft 365, designing and implementing AI-powered automation workflows using Claude AI, make me an ideal candidate. Mojogram Python-based library with a familiar Graphical User Interface (GUI), and strong problem-solving skills allow me to deliver fast results when it comes to troubleshooting. Moreover, as a well-rounded individual with diverse linguistic and cultural affinity due to my extensive travel and work experiences across the globe, I believe that I will be able to bring in profound insights regarding your targeted clusters such as Afghanistan, Iran, Iraq, Pakistan and Saudi Arabia to not only digitize but also personalize your key operations. Looking forward to bringing my unwavering commitment to quality code and meeting deadlines for guaranteed client satisfaction into making helloworld Travel Dandenong’s technological infrastructure its operationally robust heartbeat.
$1,125 AUD in 7 days
4.0
4.0

With over 7+ years of experience in senior IT support/management and a speciality in AI development, your search for an IT & AI Automation Manager ends here. My name is Prateek and I have dedicated my career to creating scalable, high-performance applications that provide real results. I am skilled in full-stack web development using React, Vue, Angular, Node.js, Django, Flask and am well-versed in Microsoft 365 which includes Exchange Online, SharePoint, Teams, Security & Compliance Centre. At the core of my work lies automation and streamlining of processes using AI. Imagine your day-to-day operations being smoother; your booking system more reliable; your booking admin and client communication processes hassle-free. That's what I can bring to the table. Not only will I design, build and maintain AI-powered automations using Claude AI but also translate these processes into manageable workings for the entire team. In addition to this I'm comfortable working independently and remotely while ensuring top-notch communication with my team lead. Noteworthy are my AI chatbots, AI agents and automation skills coupled with prompt engineering which can transform your travel agency beyond just operational efficiency. Additionally my SEO-friendly builds and optimization for visibility ensures you a first-class digital presence that can exactly match your target audience be it Afghanistan or any other part of the world.
$850 AUD in 7 days
3.8
3.8

The project requires a comprehensive build of AI automated systems, integrating Microsoft 365 and Claude AI to enhance operational efficiency. It involves automating workflows, securing data, and training staff on new digital tools, which demands a strategic and technical approach. Propose an engaging question about the project's requirements to ask the client To ensure the automation solutions align with your operational goals, what are the most critical workflows you want to prioritize for immediate automation?
$1,200 AUD in 30 days
3.5
3.5

Dandenong, Australia
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