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I need an AI-powered chatbot embedded directly on my company website that can take over technical support conversations from first “hello” through problem resolution. The goal is full customer-service automation, so the bot should recognise common product issues, walk users through troubleshooting steps, and seamlessly escalate anything it cannot solve to our live team with a complete transcript. Here’s what success looks like to me: • A natural-language flow built with a robust NLP framework such as Dialogflow, Rasa, or IBM Watson, trained on our existing knowledge-base articles and past ticket logs. • Web widget integration that matches our branding and runs smoothly on desktop and mobile. • Real-time hand-off to Zendesk (or a lightweight ticketing API you recommend) whenever confidence drops below a defined threshold, plus email notification to the agent queue. • An admin dashboard where I can add new troubleshooting scripts, review conversations, and track accuracy metrics. I will supply the knowledge-base content, API keys, and sample chat transcripts. I’m looking for a clean, well-documented solution that I can test in a staging environment before going live. If you have shipped similar website chatbots focused on technical support, let’s talk about your approach and timeline.
Project ID: 40584049
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73 freelancers are bidding on average ₹8,623 INR for this job

Hello, I can help with your "Website Tech-Support Chatbot" project. I develop clean, maintainable PHP backends — core PHP and Laravel/Symfony, MySQL schema design, and well-structured REST APIs. For work involving php, javascript, python, technical support, web development, data analysis, api integration, natural language processing, ai chatbot development, chatbot integration, I pay close attention to validation, security, and readable code, delivering in small, testable milestones. I provide clean commits and clear documentation. Can we discuss the specifics before I firm up the timeline? ⭐ 5.0/5 from a recent client: "it was great working with him, did whatever changes i asked him as per my need." Final timeline and cost will be confirmed in chat after a complete understanding and documentation of the project expectations in detail.
₹10,000 INR in 3 days
7.6
7.6

I can develop an AI-powered support chatbot that integrates seamlessly with your website, resolves common technical issues, learns from your knowledge base, and escalates unresolved queries to Zendesk with complete conversation transcripts. I have 14+ years of experience developing custom web applications, API integrations, and AI-powered solutions. I can implement the chatbot using OpenAI, Dialogflow, or Rasa, depending on your requirements, ensuring accurate responses and a branded user experience. I'll deliver a well-documented, production-ready solution with an admin dashboard, staging deployment, and post-launch support. I can discuss the best architecture, share relevant experience, and provide a realistic implementation timeline.
₹8,000 INR in 7 days
6.7
6.7

Hi there, You need a tech-support chatbot that handles everything from first hello to resolution, with smooth escalation to Zendesk when needed. I’ll build it on Rasa (open-source, no vendor lock-in) and train it on your knowledge base and ticket logs. What I'll do: ✅ Rasa NLU/NLG pipeline trained on your KB articles and past tickets ✅ Branded web widget (React) that works on desktop and mobile ✅ Real-time hand-off to Zendesk with full transcript when confidence < 80% ✅ Admin dashboard (Python/Flask) for script updates, conversation review, and accuracy metrics ✅ Staging environment first—you test every flow before we go live ✅ Rasa & Dialogflow NLP pipelines ✅ React/JavaScript web widget ✅ Zendesk API integration ✅ Python/Flask admin dashboard ✅ Staging → production workflow ✅ Microsoft® Certified: MCSA | MCSE | MCT ✅ 300+ projects delivered, 280+ five-star reviews Why me: I’m online 24/7 and respond within 30 minutes. Quick question—do you prefer the admin dashboard hosted on your server or a cloud instance (AWS/Azure)? I can deliver in 1 day for ₹5,905 and start right now.
₹5,905 INR in 1 day
5.9
5.9

Hello, Your project requires more than a basic chatbot—it needs an intelligent AI support assistant capable of resolving technical issues while providing a smooth escalation path when human intervention is required. This is the type of solution I specialize in. I have experience building AI-powered web applications, chatbot integrations, REST APIs, and custom admin dashboards. I can develop a chatbot trained on your knowledge base and historical support tickets using modern LLMs or frameworks such as Rasa/Dialogflow, enabling it to understand user intent, guide customers through troubleshooting, answer FAQs, and resolve common issues naturally. When the bot's confidence falls below your threshold, it will automatically create a Zendesk ticket (or integrate with your preferred helpdesk), transfer the conversation with the full chat transcript, and notify your support team via email. I'll also build a branded, responsive chat widget and an admin panel to manage knowledge articles, conversation history, analytics, and chatbot performance. The solution will be secure, scalable, well-documented, and thoroughly tested in a staging environment before deployment. I'm available to start immediately and would be happy to discuss the architecture, AI approach, and implementation timeline. I look forward to working with you.
₹3,000 INR in 7 days
5.4
5.4

Hello, I reviewed your requirements and understand that you need more than a basic FAQ chatbot—you want an AI-powered technical support assistant that can handle conversations from initial contact through troubleshooting and seamlessly escalate unresolved issues to your live team with full conversation context. My approach would be to build the chatbot around your existing knowledge base and historical ticket data, implement structured troubleshooting flows with context retention, and integrate a branded, mobile-responsive web widget. For low-confidence or unresolved queries, the system can automatically hand off to Zendesk with the complete transcript and notify your support team. Quick questions: * Is Zendesk already configured as your primary support platform, or should that integration be set up from scratch? * Approximately how many knowledge-base articles and historical tickets will be available for training/testing? I'd be happy to discuss the architecture, NLP framework, and timeline and recommend a clean, scalable approach that maximizes automation without compromising the customer support experience. Looking forward to hearing from you. Best Regards
₹7,000 INR in 2 days
5.4
5.4

The escalation and real-time Zendesk hand-off matter here—you need the chatbot to hand over smoothly when it’s stuck, with zero loss of user context. I’ve built support chatbots like this, last one using Rasa (custom NLP), integrated as a web widget, with instant push of transcript plus context to Zendesk on confidence drop. My approach: Rasa for control over training, connected to your KB and ticket data, web widget styled to your brand (React.js for the frontend if you need custom feel). Admin panel will let you add flows, browse chat logs, and review metrics without code. Open APIs mean this can connect to Zendesk or Freshdesk, or a lean custom ticket backend if you want lower recurring bills. Email notification to agent queue is standard. One diagnostic—do you already have a defined list of escalation triggers, or should I mine these from past tickets? Can start on this as soon as I get the sample data. Pradeep
₹7,000 INR in 7 days
5.3
5.3

Hi, I'd love to build an AI-powered chatbot that automates technical support while providing a smooth experience for your customers. I'll create an intelligent conversational flow trained on your knowledge base and support data, with troubleshooting guidance and seamless escalation when human assistance is required. The chatbot will be integrated into your website with a branded, responsive interface and include conversation management, admin controls, and performance tracking. I'll ensure the solution is well-structured, documented, and ready for testing before deployment. I focus on building practical AI solutions that improve customer support efficiency and user experience. I'd be happy to discuss your requirements, preferred AI framework, and how I can deliver a reliable support automation system. Best Regards, Abhijeet
₹12,500 INR in 7 days
6.6
6.6

With a proven track record in software development and API integration, Solves Inn is perfectly equipped to develop your AI-powered technical-support chatbot. Our expertise in JavaScript, PHP, Python, and Web Development combined with a deep understanding of Dialogflow, Rasa, and IBM Watson makes us the ideal team to meet your automation needs. We focus on understanding our clients before executing an effective strategy that aligns with their vision. Throughout your project, you can expect efficiency, reliability, and transparency from Solves Inn. A clean solution with a smooth web widget integration matching your branding is guaranteed. Additionally, we will deliver a well-documented admin dashboard empowering you to add troubleshooting scripts; review conversations and track accuracy metrics as you've requested. Solves Inn is all about delivering innovative solutions for lasting success, just as your company values full-automation, we believe in deploying systems that scale as you grow minimizing future maintenance hassles for exponential growth. Choose us to bring the power of real-time NLP for an enhanced customer support experience with seamless hand-offs to Zendesk or a lightweight ticketing API ensuring no problems go unresolved.
₹5,000 INR in 3 days
5.1
5.1

As an experienced web and app developer with over 9+ years in the field, I bring a unique blend of skills to this project that make me ideally suited to design and implement this tech-support chatbot. My expertise in AI chatbot development combined with strong proficiency in JavaScript, PHP, and Python positions me well to build you an intelligent and dynamic customer service automation solution. My commitment to providing effective and cost-efficient IT solutions means that I will deliver a clean, well-documented chatbot that meets all your requirements. I am proficient in various NLP frameworks like Dialogflow, Rasa, and IBM Watson -- which aligns with your need for deep natural language understanding. Additionally, my command in web development sets the stage for seamless branding integration and a smooth experience across desktop and mobile. I understand the importance of scalability and growth. This drives me to approach your project with meticulousness to enable easy troubleshooting modifications via an admin dashboard. Plus, my offer of free after delivery support for the initial three months encompasses any fine-tuning or further refining post-implementation. If you want a top-notch chatbot with a proven record of precedence in technical support, let's begin turning your ideas into reality together!
₹17,000 INR in 7 days
5.4
5.4

Hello, I'm excited about your Website Tech-Support Chatbot project. With 10 years of experience in PHP, JavaScript, and Python, I'll craft a unique and effective solution. I'm passionate about combining tech expertise with creative vision. Let's bring your ideas to life! I'm committed to on-time delivery and look forward to discussing your project. Best regards, Praveen Kumar
₹1,665 INR in 7 days
4.7
4.7

As a seasoned software developer with over 7 years of experience across a plethora of languages, I'm unarguably poised to develop an exceptional AI-powered chatbot to serve as your extended technical support team. My knowledge encompasses a wide range of frameworks including Dialogflow, Rasa and IBM Watson - just the kind of robust NLP framework you're after for your project. I won't be starting from scratch. My extensive background involves web development across various platforms. This means I'm very familiar with delivering web widgets that match and enhance brand identity across diverse desktop and mobile settings. As you require seamless integration with Zendesk or a lightweight ticketing API, my strong command in Node.js, React.js and PHP will curtail any hitches, ensuring a smooth real-time handoff whenever confidence wanes beneath the defined threshold. One thing that stands me out is my versatility in new technologies which is ultimately reflected in my adaptability to diverse projects. I will deliver a clean, well-documented solution that can be easily tested in your staging environment before going live - an important feature for this sort of automation undertaking. Try me for a thoroughly satisfying experience.
₹1,500 INR in 7 days
6.4
6.4

Hello, Website Tech-Support Chatbot I have 11+ years of experience as a Senior UI/UX and Front-End Developer, delivering high-quality, user-focused web solutions. I specialize in building clean, scalable, and pixel-perfect interfaces that ensure smooth performance across all devices and browsers. My focus is not just on development, but on creating fast, SEO-friendly, and conversion-optimized experiences. ? “Here’s what I deliver:” ✅ • Frontend: HTML, CSS, SASS, Tailwind CSS, Bootstrap • JavaScript: JavaScript, jQuery, React, Angular, Next js • Platforms: Shopify, WordPress, Webflow • UI/UX: Responsive design, animations, performance optimization I’m available to start immediately and would be happy to discuss how I can add value to your project. Best regards, Nirbhay
₹7,000 INR in 4 days
4.2
4.2

Hi, Can you share more about your specific product issues that the chatbot should handle? It sounds like a fantastic project! I can build an AI-powered chatbot using Dialogflow that automates customer service from initial greeting to problem resolution. I’ll ensure it integrates seamlessly with your branding across both desktop and mobile. Moreover, I’ll set up real-time hand-offs to Zendesk whenever the bot’s confidence dips, along with email notifications for agents. An intuitive admin dashboard will also be created for you to manage troubleshooting scripts and track important metrics. With over 5 years of experience in developing chatbots and integrating them with various APIs, I’m confident I can deliver a robust solution.
₹1,500 INR in 1 day
4.4
4.4

As an experienced mobile and backend developer with over 8 years in the industry, I am the perfect fit for your Website Tech-Support Chatbot project. My technical expertise across a wide range of areas, such as Javascript, PHP, and Python combined with my strong focus on mobile solutions have prepared me uniquely for this project. Over the years, I have developed several mobile applications that leverage AI automation to make user experiences more seamless and efficient. This includes integrating chatbots like the one you need onto websites. Drawing on my expertise with NLP frameworks like Dialogflow, Rasa, and IBM Watson, I can guarantee that your chatbot will be built with a natural language flow that accurately identifies and resolves common product issues. My competence extends beyond development as well; I also have a knack for making complex systems easy to understand through database visualization. With this skillset, I can deliver a well-documented solution to you within your desired timeline while ensuring that it fully integrates into your setup via Zendesk or any lightweight ticketing API you prefer. Look no further; I am ready to begin crafting your cutting-edge Technical Support Chatbot today.
₹10,000 INR in 14 days
4.8
4.8

Hello, I can deliver a fully automated tech-support chatbot for your website using Dialogflow or Rasa, trained on your knowledge base and ticket logs, with seamless Zendesk integration and a branded web widget. I’ll ensure real-time hand-offs, an admin dashboard for script updates and analytics, and a clean, documented solution for staging and live deployment. With 5+ years of experience in AI chatbots, I’ve handled similar projects. Message me for samples or to discuss further. Thanks, Adegoke. M
₹7,500 INR in 3 days
4.0
4.0

Hello, I’m an individual full-stack developer with experience building AI-powered web applications, chatbot integrations, and scalable backend systems. I can develop a technical support chatbot that automates customer interactions from the initial greeting through issue resolution while ensuring smooth escalation to your support team when needed. The solution will use a robust NLP framework such as Dialogflow or Rasa, trained on your knowledge base and historical support conversations to provide accurate, context-aware responses. I'll integrate a fully responsive chat widget that matches your website branding and works seamlessly across desktop and mobile devices. For unresolved queries, I'll implement intelligent confidence-based escalation to Zendesk (or another ticketing system if preferred), including complete conversation transcripts and automatic email notifications to your support team. I'll also build an admin dashboard where you can manage knowledge articles, update troubleshooting flows, review conversations, and monitor chatbot performance with analytics. The application will be cleanly structured, well documented, and deployed in a staging environment for thorough testing before production rollout. My focus is on delivering a reliable, maintainable solution that reduces support workload while improving customer experience. Looking forward to working with you.
₹7,000 INR in 7 days
3.8
3.8

Your project requires more than a simple chat widget — the key challenge is building a reliable support workflow that can resolve repetitive technical issues while maintaining clean escalation paths when confidence is low. The solution should combine NLP accuracy, conversation state management, integration reliability, and maintainability for future updates. My approach would be to structure the chatbot around an intent-driven NLP layer using either Dialogflow or Rasa depending on how much control and customization you want. I would train the assistant using your knowledge-base articles and historical support transcripts, then implement troubleshooting flows with contextual memory so users are guided step-by-step instead of receiving static responses. For escalation, I would integrate directly with Zendesk APIs or an alternative lightweight ticketing service, including transcript transfer, confidence thresholds, tagging, and automated notifications to the support queue. On the frontend side, the widget would be embedded into your website with responsive behavior and branding customization for desktop and mobile. I would also deliver an admin interface for updating troubleshooting scripts, reviewing conversations, and tracking metrics such as fallback rate, resolution success, and intent accuracy. The system can be deployed in a staging environment first, with structured logging and documentation to simplify future maintenance. Estimated delivery for an MVP with production-ready architecture is around 3 weeks depending on the number of support flows and integrations required.
₹12,500 INR in 21 days
3.8
3.8

Hi, Your project is exactly the type of AI solution we enjoy building. Our goal would be to create an intelligent support assistant that not only answers customer questions but also guides users through troubleshooting, learns from your knowledge base, and seamlessly hands conversations over to your support team whenever needed. We'll build a branded chatbot that integrates directly with your website, uses your existing documentation and support history to provide accurate responses, and connects with Zendesk or your preferred ticketing system for smooth escalation. The solution will also include an admin dashboard where you can manage knowledge, review conversations, and monitor chatbot performance. Our focus is on delivering a scalable, well-documented solution that's easy to maintain and expand as your support requirements grow. The complete system will be deployed in a staging environment for testing before production rollout. We'd be happy to discuss your knowledge base, support workflow, and recommend the best architecture for your chatbot. Best regards,
₹5,000 INR in 7 days
2.7
2.7

As an experienced full-stack developer with a strong command of the MEAN/MERN stack and the ability to build high-performing, scalable applications, I believe I am the perfect candidate for your website tech-support chatbot project. My expertise in artificial intelligence chatbot development and API integration will enable me to build a clean and robust NLP framework for your chatbot, and integrate it seamlessly into your company's branding. Furthermore, I have successfully built several automation workflows using n8n to optimize business processes and connect various platforms through automated pipelines. This skill would come in handy in terms of developing your real-time hand-off system and admin dashboard where you can easily update troubleshooting scripts, track accuracy metrics, and review conversations. Lastly, I prioritize clear communication, clean coding standards, and scalable system design - all of which would be vital for your project. I assure you that my solution would not only meet but exceed your expectations.
₹8,500 INR in 8 days
2.7
2.7

You don't strictly need Dialogflow for this. A retrieval-based flow (embed your product docs and FAQs, match the user's intent, answer from that content, and escalate when confidence is low) is cheaper to run and easier to keep accurate than a hand-built NLU tree. I'd build the embedded widget for your site, an ingestion step that turns your help content into a searchable knowledge base, troubleshooting flows for your common issues, and a clean hand-off to your live team that passes the full transcript. English first. You give me your docs and top ~20 issues; I deliver a working bot answering from your real content plus the escalation path, tested end to end before handover.
₹10,000 INR in 7 days
2.6
2.6

Turkayamjal, India
Member since Feb 12, 2026
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