Tier 3 Support Specialist for TechRescue - 02/06/2026 18:57 EDT

$8-15 USD / hour

In Progress

Posted 3 days ago

$8-15 USD / hour

The Tier 3 Support Specialist handles escalated technical support cases for TechRescue customers by phone, email, and remote support sessions. This role focuses on advanced troubleshooting, remote diagnostics, escalation handling, customer communication, and operational documentation. The technician will work closely with TechRescue leadership and the support team to resolve customer issues while helping build scalable support processes and SOPs.

Project ID: 40487317

About the project

22 proposals

Remote project

Active 3 hours ago

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Awarded to:

@gayuh

$0 USD in 40 days

4.8

(56 reviews)

5.5

22 freelancers are bidding on average $14 USD/hour for this job

@zulqrn

Hi there, I'm a System Engineer with 7 years of hands on experience in Server, Network, Firewall, AWS, Virtualization, Google Workspace, Scripting, Migrations, Office365 & IT Support. I would love to get this opportunity to work with. Please let me know a good time to talk.. Thanks Zulkar

$10 USD in 40 days

5.0

(66 reviews)

5.9

@kishanbwts

I see you need someone to handle difficult technical issues and improve your support process. In a similar role, I helped a SaaS company reduce escalations by quickly diagnosing complex problems via remote sessions and creating clear troubleshooting guides. I’d focus on resolving escalated cases efficiently by combining remote diagnostics with precise customer communication. To improve your workflow, I could help build standard SOPs that reduce repeated issues and speed up resolution times. Do you currently track common escalation patterns that could guide SOP creation? Also, what remote tools and platforms are your team comfortable using for diagnostics? I’m ready to jump in and tackle your toughest support cases while making your process smoother and more scalable.

$15 USD in 7 days

5.0

(17 reviews)

5.3

@mobasherreza10

Hi there, Drawing on my extensive experience in Tier 3 technical support, I am more than equipped to handle the complex troubleshooting and remote diagnostics demanded by TechRescue. My proficiency in a multitude of platforms such as Python, Terraform, and Jenkins gives me a unique edge as a problem-solver. These skills have allowed me to build scalable support processes in the past and I'm eager to bring this level of process improvement and operational documentation to your organization's tech support system. Furthermore, having worked across various industries from architectural engineering to blockchain and game development, I bring a unique perspective to complex problem-solving. My multidisciplinary skill set guarantees creative solutions that consider different angles. In choosing me for this project, you are not only choosing expertise; rather a versatile professional ready to adapt their capabilities to suit your needs.

$12 USD in 40 days

5.0

(2 reviews)

3.5

@juanpablomacf

Hello, I’m Juan Pablo. I specialize in advanced technical support, remote diagnostics and escalated issue resolution, and I can step in as a Tier 3 Support Specialist for TechRescue with the level of depth and ownership you need. I’m used to handling complex cases that require structured troubleshooting, clear communication with customers and coordination with internal teams to resolve issues that frontline support cannot handle. I have strong experience supporting Windows, macOS, iOS and Android environments, along with CRM based workflows, remote support tools and detailed documentation practices. My approach is methodical and calm under pressure: isolate the root cause, validate assumptions, communicate clearly with the customer and provide a reliable resolution path. I also help strengthen internal processes by documenting recurring issues, improving SOPs and identifying gaps in the support pipeline. I’ve worked in roles where escalations come through phone, email and remote sessions, so I’m comfortable switching between communication channels while maintaining a professional and reassuring tone. If you need someone who can take ownership of complex cases, support your team and help build scalable support processes, I’m ready to join and contribute immediately.

$15 USD in 40 days