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We are experiencing a critical payment gateway failure on our Shopify store, House of Varada. During checkout, when customers click “Pay Now”, the following error is displayed: “There was an issue processing your payment. Try again or use a different payment method.” This issue is preventing customers from completing purchases and is directly impacting sales. Current Findings Shopify Support reviewed the payment logs and confirmed that Instamojo is returning a 401 Authentication Error, indicating an authorization failure between Shopify and Instamojo. Instamojo Support has confirmed that our account is active, yet the error persists. Our Portone merchant dashboard displays the following message: “Login has been disabled for Merchant by the Master Merchant.” This strongly suggests a broken or revoked authorization in the Instamojo → Portone → Shopify integration chain. A screen recording of the issue can be shared for faster diagnosis. Scope of Work / What We Need We require an expert to urgently: Diagnose the Instamojo → Portone → Shopify payment flow Identify and fix the 401 authentication / authorization issue Verify and correct API keys, tokens, webhooks, and integration settings Resolve the Portone merchant access restriction Restore successful payment processing on Shopify Perform end-to-end testing to confirm transactions work correctly Required Expertise Shopify payment gateway integrations Instamojo payment gateway Portone (or similar payment API platforms) API authentication & authorization debugging Payment failure, server error, and webhook troubleshooting
Projekt-ID: 40085428
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Aktiv vor 21 Tagen
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85 Freelancer bieten im Durchschnitt $51 USD/Stunde für diesen Auftrag

I understand the urgency of fixing the payment gateway error on your Shopify store, House of Varada. The critical issue during checkout is impacting sales and causing frustration for your customers. The authentication failure between Shopify and Instamojo is a key challenge that needs immediate attention. With my extensive experience in Shopify payment gateway integrations, I have successfully resolved similar issues for clients in the past. My expertise in debugging API authentication and authorization issues aligns perfectly with the scope of work required for this project. Restoring successful payment processing and performing thorough end-to-end testing to ensure transactions work correctly are top priorities for me. In the realm of eCommerce, I have a proven track record of delivering tailored solutions that drive results. Your project falls within my expertise, and I am confident in my ability to diagnose and fix the payment flow quickly and effectively. I am ready to jump in and start working on your project right away. Please feel free to reach out to discuss the details further and take action to resolve this payment gateway error promptly.
$50 USD in 15 Tagen
9,0
9,0

⭐⭐⭐⭐⭐ Hello Valuable Client, We understand the urgency and business impact of this payment failure on House of Varada. CnELIndia, led by Raman Ladhani, has hands-on expertise in Shopify payment gateway troubleshooting, Instamojo integrations, and API authorization issues involving intermediaries like Portone. Our approach will begin with an immediate review of Shopify payment logs and Instamojo/Portone API responses to pinpoint where the 401 authentication failure is occurring. We will validate and, if required, regenerate API keys, tokens, and webhook signatures across Instamojo, Portone, and Shopify to restore proper authorization. Raman Ladhani will directly analyze the Portone merchant restriction message and coordinate corrective actions to reinstate merchant access. Once fixes are applied, we will conduct controlled end-to-end test transactions, verify webhook callbacks, and ensure stable checkout behavior across payment methods. CnELIndia will also document the resolution and recommend safeguards to prevent future gateway disruptions. We can start immediately and prioritize restoring your payment flow to minimize further revenue loss.
$50 USD in 40 Tagen
9,1
9,1

Hi, I am an experienced Shopify developer with expertise in payment gateway integrations, and I can urgently assist with resolving the payment processing issue on your store, House of Varada. I will diagnose the entire payment flow between Instamojo, Portone, and Shopify, identifying the root cause of the 401 authentication error. I will verify and fix API keys, tokens, and integration settings, resolve the Portone merchant access restriction, and ensure the payment process works seamlessly again. Please send a message so we can go through the details, decide on the timeline and deliverables, and get started on restoring your payment system right away. Best regards.
$50 USD in 10 Tagen
8,5
8,5

Hello, I understand this urgent issue on House of Varada is a 401 authentication error in the Instamojo → Portone → Shopify flow, which stops customers at checkout. I will diagnose the authorization path, verify API keys, tokens, and webhooks, fix the Portone merchant access restriction, and restore reliable payment processing with end-to-end testing. I will provide a clear fix and checks to prevent recurrence. Please confirm the current status of Instamojo API keys and Portone tokens in the Shopify integration. Have credentials or webhooks been rotated recently, and are there IP whitelisting or environment mismatches? Is there any MFA or account lock affecting merchant access that could trigger a 401? Can you share logs or a screen recording to reproduce the issue? Best regards,
$50 USD in 32 Tagen
8,7
8,7

Dear House of Varada, I understand the sense of urgency you are facing with this critical payment gateway failure; it’s impacting your sales and frustrating your customers. Allow me to reassure you that as a seasoned full-stack web developer with over [x] years of industry experience, I'm well-versed in precisely the kind of work you need to fix this problem. Throughout my career, I have successfully identified and resolved various payment integration issues similar to what you are experiencing. My expertise in Shopify payment gateway integrations, Instamojo, Portone (and similar platforms), API authentication & authorization debugging, server error and webhook troubleshooting is exactly what you need to resolve this issue. Utilizing these skills, I'll efficiently diagnose the broken authorization between Instamojo, Portone and Shopify, identify the 401 authentication issue causing the error and perform necessary adjustments on API keys, tokens and integration settings.
$50 USD in 40 Tagen
8,7
8,7

Hi there, I can fix your House of Varada Shopify store's Instamojo → Portone → Shopify 401 auth failure fast—diagnose the broken chain, reset API keys/tokens/webhooks, resolve Portone merchant lock, and test live transactions end-to-end. With 8+ years in Shopify payment gateways (including Instamojo integrations), I've cleared similar auth blocks and restored checkouts in hours. Quick questions: Instamojo/Portone dashboard logins ready? Current API keys/tokens from both sides? Test card details for verification? Past Shopify PG fixes ready in chat. Share screen recording/access to start. Regards Singh
$50 USD in 40 Tagen
8,3
8,3

I can swiftly resolve the critical payment gateway failure on your Shopify store, House of Varada. With expertise in Shopify, WordPress, and Web Development Technologies, I will diagnose and fix the authentication issue, restore payment processing, and conduct end-to-end testing promptly. Let's start RIGHT AWAY. Regards, Pooja
$50 USD in 1 Tag
7,0
7,0

Hi there, I understand that you're facing a critical issue with the payment gateway integration on your Shopify store, House of Varada. The error during checkout is affecting sales and customer experience, and I can assure you that I have the expertise to resolve this situation quickly. As a top California freelancer specializing in Shopify payment integrations, I have successfully addressed similar payment gateway failures, ensuring seamless transactions for my clients. I’ll dive into the Instamojo → Portone → Shopify payment flow to identify and fix the 401 authentication error, verify API keys and integration settings, and resolve any access restrictions you’re encountering. I am committed to restoring your payment processing as swiftly as possible, along with thorough end-to-end testing to ensure everything functions correctly. Please feel free to send me the screen recording for faster diagnosis so we can get started right away! Could you provide the screen recording of the error to facilitate quicker diagnosis? Best regards,
$50 USD in 38 Tagen
6,7
6,7

Hi, Can you provide access to your Shopify store so I can diagnose the payment gateway issue effectively? It looks like the 401 Authentication Error stems from a broken authorization in your integration chain. I’ve encountered similar issues with Shopify and payment gateways before, and typically they revolve around API key mismatches or webhook misconfigurations. I can quickly verify and rectify those settings along with addressing the Portone access restriction. Let’s ensure your customers can complete transactions seamlessly again. I am ready to start working on this urgently to restore successful payments on your store. I specialize in Shopify integrations and API debugging. Let me know if you want to discuss further or share access. Best Regards, Surender
$50 USD in 40 Tagen
6,4
6,4

Hi, I can help urgently diagnose and resolve the payment failure on your Shopify store, House of Varada, caused by the Instamojo → Portone → Shopify integration. My approach: =Review and map the full payment flow from Shopify checkout through Instamojo and Portone =Identify and fix the 401 authentication/authorization errors =Verify and update API keys, tokens, webhooks, and integration settings =Resolve Portone merchant access restrictions and ensure proper authorization =Perform end-to-end testing to confirm payments are processed successfully I have hands-on experience with Shopify payment integrations, Instamojo, Portone APIs, and troubleshooting authentication issues, including webhooks and server-side errors. I can work quickly to restore your payment system and minimize revenue loss. With 8+ years of experience, I’m confident I can deliver quality work on your project. I’d love to discuss the details and get started as soon as possible! Thanks & Regards Sushma S.
$50 USD in 40 Tagen
6,2
6,2

I'd like to help with payment gateway issue fix with shopify store, have very good experience with shopify store development, ready to proceed once we confirm. Flat rate will be just 50 USD only. Regards, Krunal Raval
$50 USD in 45 Tagen
5,9
5,9

Hey, i will check the api keys and tokens used for the instamojo and portone integrations to ensure they are correct and active. i will verify the webhook configurations to confirm that they are correctly set up and pointing to the right endpoints. once the api authentication issues are identified, i’ll work on restoring the proper authorization between shopify and instamojo by resolving the access restrictions in the portone dashboard. i’ll also review the merchant access settings to ensure that instamojo’s credentials are properly synced. after fixing the issue, i’ll perform extensive testing by simulating transactions on the site to make sure customers can successfully complete purchases without errors. Let's have a detailed discussion, as it will help me give you a complete plan, including a timeline and estimated budget. I will share my portfolio in chat I look forward to hear from you. Thanks Best Regards, Mughira
$50 USD in 40 Tagen
5,6
5,6

Hi Joathin S. I understand the severity of the payment issue on your Shopify store, House of Varada. A 401 Authentication Error blocking customer checkouts is critical, and resolving it quickly is essential to restore sales and customer trust. My Approach: Immediate Diagnosis --> Review the Shopify → Instamojo → Portone payment flow in detail. --> Identify where the 401 authentication/authorization failure occurs. --> Examine API keys, tokens, webhooks, and integration settings for misconfigurations or revocations. Fix & Validation --> Correct authorization issues between Instamojo and Portone. --> Resolve any merchant access restrictions flagged by Portone. --> Reconfigure Shopify payment settings to ensure seamless checkout. --> Conduct end-to-end testing for multiple payment scenarios to confirm stability. Follow-Up & Documentation --> Provide a summary of changes made and guidance for preventing future authorization failures. --> Verify that the integration supports smooth, repeatable transactions. Questions for Clarification: --> Can you share the screen recording you mentioned for faster diagnostics? --> Are there any recent changes to API keys, credentials, or Portone account permissions? --> Should we prioritize a temporary fallback payment method while the main integration is fixed? I will focus on your requirements. I worked on similar projects and can share upon request. Let’s discuss timeline and budget based on these details via chat. Regards, Atta
$50 USD in 40 Tagen
5,6
5,6

Hi, I understand the critical nature of your Shopify store’s payment gateway error at House of Varada and the urgent impact on your sales. I have extensive experience with Shopify payment integrations, including working with Instamojo and API authentication issues. I will thoroughly diagnose the Instamojo → Portone → Shopify payment flow, resolve the 401 authentication failure, fix any API key and webhook misconfigurations, and unlock the Portone merchant access. Following that, I'll conduct end-to-end testing to ensure payments process smoothly, restoring your customers’ checkout experience quickly and reliably. I am ready to start immediately and deliver a fix within 1-2 days to minimize disruptions. Could you please share the screen recording and any error logs you have to help me diagnose the issue more efficiently? Best regards,
$50 USD in 24 Tagen
5,3
5,3

Hello there, I specialize in resolving critical payment gateway issues and can assist in diagnosing and fixing the 401 authentication error on your Shopify store, House of Varada. My approach will include reviewing the Instamojo → Portone → Shopify integration to identify and resolve authorization failures. I will verify API keys, tokens, webhooks, and integration settings to restore payment processing. I'll also address the Portone merchant access restriction and perform comprehensive end-to-end testing to ensure transactions work seamlessly. With expertise in Shopify integrations and payment gateway troubleshooting, I am well-prepared to tackle this issue promptly. Questions: • Could you share the screen recording to expedite the diagnosis process? • Are there any recent changes to your Shopify or payment gateway settings that might have triggered this issue? Looking forward to resolving this issue swiftly to restore your sales operations. Thanks and best regards, Faizan
$50 USD in 40 Tagen
5,6
5,6

Greetings! I’m a top-rated freelancer with 15+ years of experience and a portfolio of 700+ satisfied clients. I specialize in delivering high-quality, professional Shopify Store Payment Gateway Error fixing services tailored to your unique needs. Please feel free to message me to discuss your project and review my portfolio. I’d love to help bring your ideas to life! Looking forward to collaborating with you! Best regards, Revival
$50 USD in 40 Tagen
5,5
5,5

Hello Joathin, I am Vishal Maharaj, with 20 years of experience in PHP, HTML, Shopify, API, and Shopify Development. I have carefully reviewed your requirement for fixing the payment gateway error on your Shopify store, House of Varada. To address this issue, I will conduct a thorough diagnosis of the Instamojo → Portone → Shopify payment flow, identify and rectify the 401 authentication issue, verify and update API keys, tokens, webhooks, and integration settings. Additionally, I will resolve the Portone merchant access restriction, ensuring successful payment processing on Shopify through end-to-end testing. My expertise in Shopify payment gateway integrations, Instamojo, Portone, API authentication, and troubleshooting server errors will guarantee a swift and effective resolution. Please initiate a chat to discuss this further. Cheers, Vishal Maharaj
$50 USD in 40 Tagen
4,8
4,8

We understand you want a clear solution to achieve your project goals efficiently. Reaching measurable results is a priority, and we aim to keep the process smooth and effective. We will deliver high-quality creative work on time, focusing on your main objectives. Our process is transparent and adapted to your needs, ensuring a stress-free collaboration. You can view my previous work at this link: https://www.freelancer.com/u/Lsstudio1228 Let’s create something great together. LS STUDIO
$50 USD in 40 Tagen
4,5
4,5

Hello there, I understand that House of Varada is facing a critical payment gateway error on their Shopify store, resulting in a 401 Authentication Error between Instamojo and Shopify. This issue is hindering customer purchases and impacting sales directly. Proposed Solution: I will conduct a thorough diagnosis of the Instamojo → Portone → Shopify payment flow to identify and rectify the authentication issue. By verifying and correcting API keys, tokens, webhooks, and integration settings, I aim to restore seamless payment processing on Shopify. Key Deliverables: 1. Diagnose and fix the authentication issue 2. Verify and correct API settings 3. Resolve Portone merchant access restriction 4. Conduct end-to-end testing for transaction confirmation Portfolio & Skills: I bring expertise in Shopify payment gateway integrations, Instamojo payment gateway, Portone API platforms, and API authentication debugging to ensure a successful resolution. Call to Action: I'd love to connect for a quick chat to discuss your project in more detail. Best regards, Bilal
$50 USD in 40 Tagen
4,1
4,1

Hi, I’m Jagjeet, with 10+ years of experience working on Shopify setups and third-party payment gateway integrations. I’ve gone through the issue carefully. Based on your findings, this is clearly an authorization break in the Instamojo → Portone → Shopify chain, most likely caused by revoked credentials or restricted merchant access on the Portone side, which explains the 401 Authentication Error and the “Login disabled by Master Merchant” message. How I’ll help you resolve this (urgently): Deep-dive diagnosis of the Instamojo → Portone → Shopify payment flow Verify and reconfigure API keys, tokens, and authentication headers Check and fix webhooks, callbacks, and redirect URLs Identify why Portone merchant access is restricted and coordinate the correct resolution Restore full payment authorization between all services Perform end-to-end test transactions to confirm checkout works smoothly I have hands-on experience debugging payment failures, 401/403 errors, webhook issues, and Shopify checkout blocks, and I understand how critical this is for live sales. Once access and credentials are provided, I can start immediately and prioritize restoring your payment gateway as fast as possible. Best regards, Jagjeet Singh
$50 USD in 24 Tagen
3,9
3,9

Ceres, South Africa
Mitglied seit Dez. 22, 2025
min. $50 USD / Stunde
$25-50 USD / Stunde
$25-50 USD / Stunde
$250-750 AUD
₹12500-37500 INR
$10-30 USD
$30-250 USD
₹2000-6000 INR
$30-250 USD
$250-750 USD
$250-750 USD
₹1500-12500 INR
min. $50 USD / Stunde
$30-250 USD
₹1500-12500 INR
₹600-1500 INR
£10-15 GBP / Stunde
₹12500-37500 INR
₹1500-12500 INR
₹1500-12500 INR
$250-750 USD
$30-250 USD
$30-250 USD