German SaaS Live Chat Support

₹250000-500000 INR

Open

Posted 7 days ago

•

Ends in 2 hours

₹250000-500000 INR

Paid on delivery

Our growing SaaS platform is rolling out a dedicated German-language chat channel, and I need a native-level speaker to handle incoming user questions in real time. The product itself is well documented in English; your role is to greet users warmly, clarify their issues, reference the docs when possible, and escalate anything you cannot solve to the technical team. Conversations happen inside Hubspot, so familiarity with that or a similar tool is welcome, though not mandatory—fast learners are fine. Coverage will start at 5-10 hours a week while we gauge volume, then settle into a predictable schedule. All chats are written; no phone or email queues are involved. I’ll provide onboarding guides, tag libraries, and a Slack channel where you can reach engineers for deeper problems. Please share a brief rundown of your German and SaaS support experience, including any ticket or chat systems you have used. I plan to choose and onboard the right person within the next four weeks, then launch the channel immediately afterward.

Chatbot

Customer Service

English (UK) Translator

English (US) Translator

Project ID: 40458247

About the project

3 proposals

Open for bidding

Active 2 days ago

Location: Mumbai, India

Place your bid

Bid amount

₹

INR

Email address

Benefits of bidding on Freelancer

Set your budget and timeframe

Get paid for your work

Outline your proposal

It's free to sign up and bid on jobs

3 freelancers are bidding on average ₹325,000 INR for this job

@jaatharsh858

Hello, I’m interested in this opportunity. I have experience handling client communication, online support, and freelancer-based project coordination. I am comfortable working with SaaS platforms and can quickly learn new systems and workflows. I have experience using chat and communication tools such as Slack, Gmail, WhatsApp, and basic CRM/support environments. I’m also comfortable referencing documentation and assisting users with clear and professional communication. My English communication skills are strong, and I’m continuously improving my German for customer interaction and support tasks. I’m a fast learner, reliable with schedules, and available to grow with the role as the support volume increases. I would be happy to learn more about the onboarding process and platform requirements. Thank you for your time and consideration.

₹350,000 INR in 7 days

0.0

(0 reviews)

0.0

@KrisuTechkul

Hi Krishna here from Delhi. As your freelance AI specialist, I'm more than equipped to handle the task of German SaaS Live Chat Support for your SaaS platform. My native-level fluency in German, along with my extensive background in creating chatbots and conversational AI systems, makes me the ideal candidate for this project. Not only can I greet your users warmly in their language but also deliver clear and comprehensive responses to their queries, sometimes within seconds. My past experience with ticketing and chat systems also makes me adept at handling chats with speed without compromising the quality of the support provided. And in case, a situation arises that demands escalation, I've got you covered there too! My knowledge in RPA combined with my ability to reach out to my counterparts over Slack instantly will ensure a seamless transition of problematic chats to the right personnel. Additionally, my significant experience in deploying AI solutions in the cloud using Kubernetes and Docker will be handy in terms of ensuring scalability as your company expands. Overall, by choosing me as your German SaaS Live Chat Support provider, you will not only be getting competent linguistic support but also cutting-edge AI technologies that'll constantly improve from accessing actionable insight from our data analytics tools. Let's improve your user's experience and streamline the conversations within Hubspot together!

₹375,000 INR in 7 days