WhatsApp Order Support Admin

I need an experienced yet affordable WhatsApp admin who can jump straight into answering customer questions about their orders and shipping status. Most incoming chats revolve around tracking numbers, estimated delivery dates, and occasional address changes, so a solid grasp of e-commerce terminology and logistics flow is essential. I expect an intermediate level of expertise—you should already know how to keep replies clear, courteous, and consistent with our brand voice without needing extensive hand-holding, but you don’t have to be a senior strategist. Quick typing, good written Bahasa Indonesia, and the discipline to log each resolved ticket in our simple Google Sheet are must-haves. Core deliverable: • Daily coverage of WhatsApp inbox during the agreed shift, with all order- and shipping-related queries answered within 15 minutes on average. I will provide account access, standard reply templates, and brief product onboarding. You bring the attentive customer-service mindset and ensure every buyer leaves the chat satisfied.

Projekt-ID: 40117883