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I need reliable help responding to incoming WhatsApp messages in Bahasa Indonesia. The chats come from prospects and existing customers, so every reply must be friendly, accurate, and in a consistent tone that reflects our brand’s professionalism. Scope of work • Monitor the dedicated WhatsApp number during agreed-upon hours. • Read and understand each inquiry, then craft a clear Bahasa Indonesia response. • Use provided FAQ sheets, price lists, and simple templates; escalate anything outside those guidelines to me. • Keep a concise log of resolved conversations, open issues, and follow-ups in Google Sheets. What I’m looking for • Excellent written Bahasa Indonesia with natural, engaging wording. • Familiarity with WhatsApp Web and basic spreadsheet updates. • Strong attention to detail and a calm, customer-focused approach. If you have prior experience handling WhatsApp or other instant-messaging customer support, let me know. Include a brief note on your typical response time and availability so we can coordinate shifts quickly.
Project ID: 40467272
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Remote project
Active 6 days ago
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3 freelancers are bidding on average $15 USD/hour for this job

Hello, I’m interested in this role because it matches the kind of work I’m genuinely comfortable with. I spend most of my time working remotely, handling admin tasks, online communication, and day-to-day support work, so managing WhatsApp conversations consistently throughout the day feels very familiar to me. I communicate naturally in Bahasa Indonesia and understand how to keep replies friendly, clear, and professional depending on the customer’s tone. I know that sometimes people only need a fast and helpful response to feel taken care of, so I try to keep conversations simple, polite, and easy to understand. I’m also used to staying organized while handling repetitive tasks. Using WhatsApp Web, following FAQs/templates, and updating Google Sheets are things I can do comfortably without needing constant supervision. If there’s a question outside the guidelines, I’d rather ask first than risk giving the wrong information. During working hours I’m usually easy to reach and responsive, especially for chat-based work like this. I care more about being reliable and consistent than just sending quick replies. I’d be happy to support your team and help keep customer communication running smoothly.
$15 USD in 40 days
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Hi there, I am writing to express my strong interest in your project. I understand you need a reliable, professional communicator to handle your WhatsApp inquiries in Bahasa Indonesia while maintaining accurate records and I am confident in my ability to manage this effectively. 1) I can craft natural, engaging, and professional responses that align perfectly with your brand voice. 2) I am comfortable navigating FAQ sheets and templates to provide accurate answers and I know when to escalate complex issues to ensure the customer is always satisfied. 3) I prioritize timely communication in maintaining response rate and ensuring your customers are never left waiting.
$15 USD in 40 days
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Balikpapan, Indonesia
Member since May 25, 2026
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₹12500-37500 INR
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