Business Analyst for CRM Development

Hi! We are a professional business solutions firm having seven years of exposure in Business Planning, Financial Planning, Sales Planning, Marketing Planning, and a related suite of services. We prepare plans after detailed research while keeping in mind real business scenarios and the latest business trends. Let’s Discuss the scope of your project to move forward Regards McKenzie Solutions Lahore, Pakistan

Hi Mate, I am a Business Analyst with 16+ years of experience in corporate, startup and virtual environments. I am a Preferred freelancer and I have worked as a Business Analyst for clients based in the USA, Canada, Australia, UK, Saudi Arabia and India. I have read your requirement “Business Analyst for CRM development” mentioned in the project details. I will carry out requirement elicitation, stakeholders & user analysis, and develop business conceptualization document. Carry out market research, competitor benchmarking, process study and develop Business Requirement Document BRD with; user profiles, use cases, business requirements, functional flow charts and Business Rules. Define the functional requirements and design UI/UX/CX and functionalities and develop prototype (in figma) and user stories. I will also support the development, testing and implementation team in Agile, waterfall and hybrid models. I will support the project management team in developing the Business Plan, Release plan, Project plan, Project tracker, Burn down charts, Change Management tracker, Traceability matrix, Risk Management tracker, Configuration management tracker, and other artifacts. I will follow BABOK standards to carry out business analyst activities. I can work in Jira, Trello and most of the project management and chart tolls. Please ping me to share sample work and discuss in detail. Review my profile to know more about me.

Hi, I’m a Business Analyst coming from a software quality assurance and project management background who possess 8+ years of experience in software development industry. I’ve been exposed to multiple domains during my career such as manufacturing, payroll, e-cart, capital market solutions, hospitality, events and tickets management, etc. I've engaged in two CRM systems including Salesforce CRM Cloud. I’m well seasoned in requirement gathering, analysis and conveying them to the technical teams through user stories, wireframe designs, UML diagrams and detailed software requirement specifications(SRS). I'm very familiar with JIRA and Confluence and I've even configured JIRA for some companies. Apart from that, I have exposure on many technologies and tools required. And I have worked with startups as well. Hope you find my bid reasonable. Thank You, Sincerely, Naomi Garusinghe

• Result-oriented, techno-functional professional with 18 years of diverse experience in Program Management, Service Delivery, Application Development, Testing, Vendor Management, Implementation & Change Management across Banking Finance and Telecom domain. • Project Management expertise: Adept at managing mission critical program working across different levels and cross functional, virtual teams spread across regions. Seasoned in overall planning and execution, risk, issues and dependency management, stakeholder management, budgeting & forecasting, monitoring and status reporting, communicating & facilitating meetings across levels to drive desired outcome. Well versed with SDLC processes and delivery frameworks using both waterfall and agile methodology. • Business Analysis: Documented Business Requirements (BRD’s) and Functional Requirements (FSD) by interviewing stakeholders. Helped Product Owner in overall prioritization and worked with tech team to plan delivery. • Testing: Assisted team in overall test planning, preparation and review of test scenario’s and scripts. Facilitated test strategy review and conducted client demos, show and tell sessions. • Technical Expertise: Previously worked as a Siebel CRM developer and designer for Financial Index, Banking and Telecom companies. Strong understanding of Agile Methodology, SQL HP-QC, JIRA, and CA-PPM. Currently preparing for Salesforce Admin certification.

am excited to submit my application for the position of CRM Development Expert to assist your business in creating a new system. With my extensive experience in CRM development, proven track record of successful projects, and ability to deliver high-quality solutions within tight timelines, I am confident in my ability to meet your needs and contribute to the success of your business. Having worked on numerous CRM development projects, I possess a solid track record of experience in this field. My expertise lies in understanding business requirements, designing tailored CRM systems, and implementing robust solutions that enhance customer relationship management and drive operational efficiency. I have a deep understanding of CRM principles, best practices, and industry trends, allowing me to create solutions that align with your specific business objectives.