Mystery Bike Test Ride Audit

The assignment involves walking into a designated bike showroom, requesting a test ride, and discreetly evaluating how the staff handle the entire process—from greeting to handing back the keys. Because you will actually ride the motorcycle, a valid two-wheeler driving licence is essential. The model offered on the day may vary (sports, cruiser, or even electric), but the core of the audit stays the same: measure the overall customer-service experience. During your visit, pay close attention to three touch-points: • Staff friendliness – note attitude, courtesy, and willingness to help. • Knowledge about the bike – listen for accurate, confident answers to technical or feature-related questions. • Promptness in service – record how long each stage takes, from first enquiry to receiving the bike and returning it. After the ride, submit a concise report (1–2 pages or a structured form I’ll provide) that covers your observations, timestamps, any issues, and a final score for each metric. High-quality photos of the showroom entrance and the bike you rode will round out the deliverable. Everything should be completed within 48 hours of assignment confirmation so that insights remain fresh and actionable.

Project ID: 40254563

Location: Alibag, India