Retail customer journey mapping

Greetings! Ranked the #1 business and technical researcher and writer on www.Freelancer.com since 2010, I thank you for the opportunity to work on this important project. Since 2010, I have completed more than 1,600 projects totaling more than $1.3 million on this site. I have created more than 800 business plans, financial and marketing plans, grant proposals, and Investor Memorandums in the past 10 years and additionally have raised debt and equity totaling more than $240 million to fund these ventures. I have completed Bachelor of Business Administration and Master of Business Administration degrees and have worked for over 1600 businesses in 150+ countries, including Fortune 100 companies such as American Express and Morgan Stanley, as well as FLIR, Rent-A-Center, Cisco, and others. Some Logistics: 1. I request 50% payment upon delivery of a 1 page project scope and 50% in a milestone released to me upon completion. 2. I use a questionnaire to gather data from you regarding your business, market and product/service. I would very much like to work with you. Please contact me through www.Freelancer.com to discuss specifics. 1. When do you want to start this project, and when do you need a finished deliverable? 2. Are you available for a discussion to ensure I understand this project. When is a good time? Thank you, Gregory Bair

Greetings! I am a highly qualified consultant (BBA, MBA, CFA) with over 20 years of international finance experience in blue-chip multinationals, primarily The Coca-Cola Company. My core business is assisting businesses of all sizes in strategy, finance and marketing. I am an experienced market researcher and have done work for businesses large and small - my latest assignment last December for Microsoft UK. I have the education credentials, actual work experience and commitment that is needed to deliver a high-quality work product. I am familiar with customer journey maps and have the tools to deliver them in a visually appealing way. Contrary to many freelancers in this website who feature hundreds of reviews, seven figures income and/or offer to complete the plan in a few days, I do not subcontract work but do everything myself to ensure coherence and quality. Please reach me out for a customized professional proposal and/or sample work.

Good day I am based in Sydney and Melbourne, and experience in various customer journey maps. My maps is easy to follow and include photos/ graphics of key pressure points. If your shopping is bricks and mortar, they will include numerous observations and real walk through. If on-line then various user maps from a few interactions will be included. My journey maps are three steps for the final product: Step 1: draft journey map wire-frames for review and feedback (specifying which on-line or in-store journeys to map, including product mix and customer mix) Step 2: draft real observation maps for final input Step 3: Final polished deliverable, tailored for your audience (typically management and board level) in Powerpoint with maps and notes

I understand the purpose and need for retail customer journey mappings. I have this experience due to my many years as Head of IT for a major fashion retailer. I recently retired but I believe that I have the need to seek new challenges to occupy my mind and time. I have completed many Freelancer projects successfully and have attained Preferred Freelancer status. I have a Wikipedia account and I have created and edited many articles. I have an MSc in Business Administration and have years of experience with many applications including Gmail, Google Drive, Docs, Microsoft 10 and Microsoft Office. Attention to detail is very important to me. I am fast and accurate in all the work that I do. I am flexible with the hours that I work and am available at most times. Why Hire Me? • I have a 5-star average rating for projects and a 100% completion rate on freelancer • I have achieved Preferred Freelancer status • I hold a Master’s degree in Business Administration • I deliver high quality work in a timely manner.

Hello, I would be happy to take on this project. I was most recently working as a Product Strategy Consultant in Chicago at a tech consulting company before I came over to Australia. My speciality was working on strategy engagements with clients identifying roadmaps and building out customer journey maps. I have extensive experience running innovation sessions and story mapping activities. I believe I am a great fit for this role. Feel free to check out my profile on LinkedIn: Allison Marron. I would be happy to send over my resume and jump on a call to further discuss my experience and the details of the project. Best, Allison

More than 15 years working closely with analysis and business strategy for multinational companies. MBA, qualified professional with focus on delivery more than expected. Relevant Skills and Experience Business analysis and strategy, business plan, forecast, big 4 experience for more than 5 years doing M&A.

I would like to apply for the post of Retail which was advertised on Freelance website. I would be appreciating the opportunity to be able to use my knowledge and skills to contribute to the company’s growth. Working with Amazon has proved a great experience in learning new skills and ability to perform different tasks. Currently pursuing MBA from Excelsia college While working at Delaware North, I applied effective team working skills, the ability to work under pressure and multi-task and greatly improved my communication skills. Thank you for your time for considering my resume. Yours sincerely Regards Rahul Sachdev

Dear Sir I have extensive experience in process improvements, process mapping, identify pain points etc at different organisations in Sydney. Tools Used: Microsoft Office, Visio, ARIS Process and improvement experience :15 Year Define the problem(Issues),Measure,Analysis and documentation I would like to know more details(Scope) of the project. Regards Suresh

I have extensive experience in Marketing and brand developments.I have also executed many customer journeys and demographics to really understand the audience. I can definitely help you and I am based in Sydney so I can come and have meetings with you where necessary. I have over 20 years experience in marketing across financial services and start ups so customer journeys are part and parcel of my marketing DNA! I have also worked with a large food retailers where we implemented gift cards with my last company and developed pain points for the customers journey and found solutions with IT .

Hi. I have just joined freelancer so do not have any work to show but will explain by experience. I have worked for two large retailers - Marks & Spencer in the UK and David Jones in Sydney. I am familiar with retail methodology and customer processes through my MBA and also having collated policies and procedures which incorporate customer outcomes and experience for my own Dental group which I founded seven years ago. I am able to compete the task in 10 days, and if required could accomodate a shorter timeframe by moving a job. I have also put together a marketing concept presentation that I eventually pitched to Ford executives in North America. One question - Would you require a visit to a location as a mystery shopper or is all the material being send to the freelancer. I am diligent, experienced and proud of the end products I deliver for employers and all stakeholders I have experienced. I would very much look forward to being given the opportunity to execute your requirements. Best regards Andrew Milosevic

Lead Business Analyst with 16 years' experience in software development, having worked in products across domains like CRM, Retail Centre Management, Public Services, Banking and Payments; I have worked extensively on Strategic planning, Requirements elicitation, Building & defining business processes. Effective collaborator as well as an efficient individual contributor. My Top Skills are: Business Analysis (BABOK v3.0), Process Maps (As-Is & To-Be), Customer Journey Maps, Agile Methodologies – Scrum, KANBAN, Stakeholder Management, Cross-Functional Team Leadership, Business Cases, Prototyping / Wireframing, User Stories, Acceptance Criteria, Test Management / UAT My Certifications are: Certified Scrum Master (CSM), ITIL v4.0 Foundation, IIBA (Member of IIBA Sydney Mentoring Tribe), IIBA CBAP (Aspiring)