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I run several online storefronts and need someone who can stay on top of incoming messages and reply in clear, friendly Indonesian (and, when needed, basic English). Your main focus will be Membalas Chat—answering product questions, chasing up orders, and keeping the conversation warm so customers never feel ignored. Experience level is flexible; even if you have “Tidak ada pengalaman” as a formal freelancer, that’s fine as long as you can type quickly, think on your feet, and keep your tone professional yet approachable. I care more about your responsiveness and empathy than a long résumé. Scope of work • Monitor our WhatsApp Business and Instagram DM feeds during agreed-upon shifts. • Reply within five minutes during your shift, using brand guidelines I’ll provide. • Escalate technical or billing issues to me via Trello notes. Deliverables 1. Daily chat log exported to Google Sheets before you clock off. 2. Weekly summary of common questions so we can update FAQ macros. Acceptance criteria – Average first-response time under five minutes. – Grammar/spelling accuracy ≥ 98 % (we’ll use Grammarly reports). – Customer satisfaction rating above 4.7/5 on post-chat surveys. Tools you’ll touch: WhatsApp Business, Instagram, Trello, Google Sheets, Grammarly. If you already love any similar platform (Intercom, Zendesk, etc.), let me know so we can leverage that experience. Start with a one-week paid trial; if it goes smoothly, I’m happy to lock in a long-term arrangement with consistent hours. Send a short voice note or text snippet showing how you’d greet a first-time shopper, and let’s get rolling.
Projekt-ID: 40115820
38 Vorschläge
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38 Freelancer bieten im Durchschnitt $444 USD für diesen Auftrag

As a seasoned freelancer with 7 years of experience in Web Scraping, Web Automation, and indispensable coding skills, I have garnered ample exposure in efficient handling of huge data sets with great speed and accuracy. Apart from this technical expertise that your project requires, I also possess exemplary communicative skills in both Indonesian and English that cater to your core need of Membalas chat, enabling me to understand your customers' queries and reply efficiently. My extensive command over tools like Google Sheets and firm hold on the importance of grammar/spelling accuracy (Grammarly ≥ 98 %) make me a perfect fit for updating FAQ macros and maintaining precise daily chat logs that you expect from this job. To add to these existing hard skills, I'm a fast typist with quick problem-solving capabilities - which will help me deliver prompt responses even during peak-traffic hours truncated by our agreement. Your project requires empathy as much as it demands swift customer handling or precision in documentation. I bring to the table not only inherent people-skill but also professional yet approachable approach that addresses your requirement of maintaining "warm conversations". Trust my track record for punctuality, excellence in tasks embodies all that you seek and a potential collaboration would see us derive mutual value from this working relationship. Let's discuss further.
$500 USD in 7 Tagen
5,4
5,4

Hello there, I’d be a great fit for this role because I’m fast, detail-oriented, and genuinely enjoy customer conversations. I’m comfortable replying in clear, friendly Bahasa Indonesia and can switch to basic English when needed. I understand how important Membalas Chat is—quick replies, warm tone, and accurate answers make all the difference in conversions and trust. I’m used to monitoring WhatsApp Business and Instagram DMs, following brand guidelines, and escalating issues clearly through tools like Trello. I type quickly, stay calm under pressure, and focus on empathy as much as accuracy. Even without a long freelancer résumé, my responsiveness and professionalism are my strengths. Greeting example: “Halo! Terima kasih sudah menghubungi kami ? Ada yang bisa saya bantu tentang produk ini?” Best regards, Himanshu Saraswat
$250 USD in 7 Tagen
4,0
4,0

Hello, I can support your online storefronts by delivering fast, friendly, and professional chat responses that keep customers engaged and confident in your brand—exactly what “Membalas Chat” should achieve. My team and I have experience handling WhatsApp Business and Instagram DM support for e-commerce brands, focusing on quick first responses, clear product explanations, and empathetic follow-ups on orders and delivery queries. Indonesian communication will be handled natively, with basic English support when required, always aligned with your brand tone and guidelines. How I’ll handle the role • Monitor WhatsApp Business & Instagram DMs during agreed shifts • Respond within 5 minutes using approved macros and natural language • Escalate billing/technical issues via Trello with clear context • Maintain warm, professional conversations that build trust Deliverables • Daily chat log exported to Google Sheets • Weekly summary of FAQs and recurring objections for optimization I’m comfortable working with WhatsApp Business, Instagram, Trello, Google Sheets, and Grammarly, and can adapt quickly to your workflow. A one-week paid trial works perfectly to prove responsiveness, accuracy, and customer satisfaction. Sample greeting (text): “Halo! Terima kasih sudah menghubungi kami Saya siap membantu. Produk apa yang ingin Anda tanyakan hari ini?” I’m ready to start immediately and scale into a long-term arrangement. Best regards, Amaan Khan P. CUBEMOONS PVT LTD.
$500 USD in 7 Tagen
3,7
3,7

⭐⭐⭐⭐⭐ Hello Valuable Client, Your requirements align perfectly with how CnELIndia supports fast-paced e-commerce messaging. Our team, led by Raman Ladhani, has hands-on experience managing WhatsApp Business and Instagram DMs with strict response-time SLAs and brand-safe tone control. We can assign trained Indonesian chat agents who communicate naturally, empathetically, and professionally, while comfortably switching to basic English when needed. Here’s how we help you succeed: • Dedicated agents monitoring chats during agreed shifts with sub-5-minute responses • Brand guideline onboarding and tone calibration before day one • Structured escalation to you via Trello for billing or technical issues • Daily Google Sheets chat logs and weekly insight summaries to improve FAQ macros • Grammarly-assisted quality checks to maintain ≥98% accuracy • Performance tracking to ensure CSAT stays above 4.7/5 Raman Ladhani personally oversees training, QA, and reporting to ensure consistency during the one-week paid trial and smooth scaling into a long-term engagement. Sample greeting: “Halo! Terima kasih sudah menghubungi kami ? Saya dengan senang hati bantu. Produk mana yang ingin Anda tanyakan hari ini? {Return}” Looking forward to helping keep every customer feeling heard and valued.
$500 USD in 7 Tagen
3,8
3,8

I understand your need for a Chat Response Assistant for your online storefronts, with a focus on providing clear, friendly responses in Indonesian and basic English. My proficiency in social media management, customer support, and language skills align well with your requirements. With a commitment to quick responses and professional communication, I assure you of high-quality service. I am eager to collaborate and support your business goals effectively. Looking forward to the possibility of working together. Regards, Jason McLachlan
$525 USD in 3 Tagen
1,4
1,4

I can help manage your WhatsApp Business and Instagram DMs by replying quickly, clearly, and warmly in Indonesian (and basic English when needed). I focus on keeping customers engaged, answering product questions, following up on orders, and making sure no message goes unanswered. I may not list formal freelancing experience, but I type fast, respond within minutes, and communicate with empathy and professionalism. I’m comfortable following brand guidelines and escalating technical or billing issues through Trello. I can deliver daily chat logs in Google Sheets and weekly summaries of common customer questions to help improve your FAQs. I’m familiar with WhatsApp Business, Instagram, Trello, Google Sheets, and Grammarly, and I’m happy to start with a one-week paid trial. Sample greeting: “Hi ? Thanks for messaging us! I’m happy to help—what can I assist you with today?” Looking forward to working with you. Best regards, Ritesh Yadav
$350 USD in 30 Tagen
0,0
0,0

Hi there, I am confident that my quick typing skills, empathetic approach, and ability to work under tight response times align perfectly with your needs. I am experienced in managing WhatsApp Business and Instagram DM channels, ensuring that every message is answered promptly and clearly in Indonesian, with the flexibility to communicate in basic English when necessary. I understand the importance of maintaining a warm, professional tone to enhance customer satisfaction and foster loyalty. My attention to detail guarantees high accuracy in grammar and spelling, exceeding 98%, as verified through Grammarly. I am proficient with Trello for escalating technical or billing issues promptly and can export daily chat logs to Google Sheets effortlessly. Additionally, I am familiar with customer service tools like Zendesk and Intercom, which can be leveraged to streamline responses further. My goal is to keep customers engaged, answer product questions seamlessly, and chase up orders efficiently, all while maintaining a response time under five minutes. I am eager for a one-week paid trial to demonstrate my responsiveness, professionalism, and dedication to your store’s success. Please find my greeting example below: "Selamat pagi! Terima kasih sudah menghubungi kami. Bagaimana saya bisa membantu Anda hari ini?" Looking forward to collaborating! Best Regards Anish Thakker Raagz IT Solution LLP
$550 USD in 3 Tagen
0,0
0,0

Hello, I can complete your data entry work with high accuracy and fast delivery. I have good experience in Excel, Word, and documentation. Ready to start immediately. Please message me to discuss details. Thank you.
$250 USD in 7 Tagen
0,0
0,0

Hi i am applying for this customer service freelance position because I enjoy helping people and solving problems. I have good communication skills, I am patient, and I can handle customer questions in a polite and professional manner. I am responsible, quick to learn, and able to work independently while still following company guidelines. This freelance role also allows me to improve my customer service skills while delivering high-quality support to customers.
$350 USD in 7 Tagen
0,0
0,0

I am a reliable and detail-oriented Chat Response Assistant with strong communication skills. I can handle customer inquiries, respond quickly and professionally, manage live chats, emails, and support tickets, and ensure customer satisfaction. I am comfortable following guidelines, using CRM tools, and working flexible hours to support your business needs.
$500 USD in 7 Tagen
0,0
0,0

Im Thangarasu From India Im Teacher This Project I like You Love to All Please project approval please
$500 USD in 7 Tagen
0,0
0,0

Hello, I would be happy to support your online storefronts by managing Membalas Chat, ensuring all customer messages are answered quickly, clearly, and with a friendly, professional tone. I understand the importance of keeping conversations warm so customers feel acknowledged and confident while shopping. I communicate fluently in Bahasa Indonesia and can respond in basic English when needed. Formal freelance experience is not required for this role, and I bring fast typing skills, good judgment, and a strong sense of empathy. My focus is on responsiveness, clarity, and maintaining your brand voice at all times. Scope of Work Monitor WhatsApp Business and Instagram DMs during agreed shifts Reply within 5 minutes during shift hours Answer product and order-related questions Escalate billing or technical issues via Trello Deliverables Daily chat log shared via Google Sheets Weekly summary of common customer questions Performance Standards First-response time under 5 minutes Grammar and spelling accuracy ≥ 98% (via Grammarly) Customer satisfaction above 4.7/5 I am comfortable using WhatsApp Business, Instagram, Trello, Google Sheets, and Grammarly, and can adapt quickly to similar tools. I’m happy to begin with a one-week paid trial and continue long-term if it’s a good fit. Sample greeting: Halo! ? Terima kasih sudah menghubungi kami. Saya siap membantu. Apa yang bisa saya bantu hari ini? ? Best regards, Ayan Saha
$280 USD in 7 Tagen
0,0
0,0

Dear hiring client! I hope this message finds you well. I am Ready to assist you as your Reliable chat response Assistant My name is Ben, and I’m excited about the opportunity to support you as your chat response Assistant. After reviewing your project description, I’m confident that my skills align perfectly with your needs for a proactive, trustworthy, and detail-oriented professional. With expertise in chat response, virtual assistance, social media management, and content writing, I’m well equipped to handle your tasks promptly and efficiently. My strong written and verbal English communication skills ensure clarity and professionalism in all interactions. I’m available to start immediately with long term commitment and would love to discuss your project further. My rates are negotiable, and I’m open to aligning with your budget. Let’s connect to explore how I can contribute to your success. Looking forward to your response! Best regards, Ben
$500 USD in 7 Tagen
0,0
0,0

Hi! I’m a native Indonesian speaker with experience in customer support and administrative assistance, and I’d love to support your storefronts as a Chat Response Assistant. I’m comfortable handling WhatsApp Business and Instagram DMs, replying quickly, and keeping conversations warm, polite, and professional. I understand how important tone and empathy are for Indonesian customers, especially when answering product questions or following up on orders. How I’ll support you: - Monitor WhatsApp Business & Instagram DMs during agreed shifts - Maintain under 5-minute response time during active hours - Reply using your brand guidelines - Escalate billing or technical issues via Trello notes - Export daily chat logs to Google Sheets - Provide a weekly summary of common questions for FAQ updates I’m familiar with Google Sheets, Trello, and Grammarly, and I work in a structured, detail-oriented way. Accuracy, responsiveness, and clear communication are priorities for me. Sample greeting: Halo Kak! Terima kasih sudah chat kami ya! Aku Rada, siap bantu. Mau tanya produk atau cek status pesanan, Kak? My bid of $400 covers one week (7 days) of chat support during agreed shifts (up to 6 hours/day), including WhatsApp Business and Instagram DM monitoring, daily logs, and weekly summaries. I’m happy to continue long-term if the trial goes well. Looking forward to working with you! Best regards, Rada
$400 USD in 7 Tagen
0,0
0,0

Saya adalah penerjemah pemula yang serius dan bertanggung jawab. Meskipun belum memiliki banyak pengalaman profesional, saya memiliki kemampuan bahasa yang baik dan ketelitian dalam menerjemahkan agar makna tetap akurat dan mudah dipahami. Saya terbiasa belajar cepat, terbuka terhadap revisi, dan berkomitmen menyelesaikan pekerjaan tepat waktu. Saya siap mengerjakan proyek ini dengan sungguh-sungguh dan memberikan hasil terbaik sesuai kebutuhan Anda.
$500 USD in 7 Tagen
0,0
0,0

With over a decade of professional freelancing experience and a deep understanding of business automation, I am confident in my ability to excel as your Chat Response Assistant. Language-wise, I am fluent in Indonesian and have a solid grasp of English which ensures seamless communication with your customers. Furthermore, my fast typing skills enable me to maintain a quick response rate, ensuring that inquiries never go unanswered for more than five minutes. In terms of technical proficiency, I'm well acquainted with most platforms you mentioned including WhatsApp Business, Instagram, Trello and Google Sheets. This means that stepping into your workflow will be intuitive for me and I won't require much training to get started. Additionally, my attention-to-detail aligns with the need for high grammar and spelling accuracy as I believe effective communication is the cornerstone of customer satisfaction. Moreover, the onus I place on SEO optimization in my work aligns perfectly with exportable chats data which can be used to generate an updated FAQ section. I have a knack for spotting common issues and mapping out solutions, so providing a weekly summary of frequently asked questions will be done accurately and efficiently. Let's embark on this one-week trial period, where you can witness firsthand how my skill set resolves your business challenges while exceeding your clienteles' expectations!
$250 USD in 7 Tagen
0,0
0,0

Hello, I read your project details carefully and I am confident I can complete this task accurately and on time. I have experience in data entry, web research, copy-paste work, Excel, and Word tasks. I follow instructions strictly and double-check my work to avoid errors. I am available to start immediately and can deliver quality results within your deadline. Thank you for considering my proposal.
$500 USD in 7 Tagen
0,0
0,0

Hello, I will take full responsibility for managing and replying to incoming messages across your WhatsApp Business and Instagram DM feeds during our agreed-upon shifts. My primary focus will be on "Membalas Chat"—answering all product questions, efficiently handling order inquiries, and keeping customer conversations warm and friendly. I guarantee a reply within five minutes during my shift, maintaining a professional yet approachable tone according to your brand guidelines. All technical or billing issues will be swiftly and clearly escalated to you via Trello notes. 1) What are the exact hours (including time zone) for the required daily shifts? 2) What is the highest volume of messages (average per hour) I should expect during peak times? 3) Can you provide a document or link to the current brand guidelines and standard product FAQs? Thanks, Bharat
$500 USD in 7 Tagen
0,0
0,0

Halo, Saya orang asli Indonesia yang sering menggunakan bahasa Inggris jika dibutuhkan. Saya belum ada pengalaman sebagai Chat Response Assistant. Saya cukup punya banyak waktu untuk bisa melakukan balas chat dengan responsif dan cepat. Contoh: Hai kak, terimakasih telah menghubungi kami. Saya Rahmat, siap membantu anda. Silakan ajukan pertanyaan tentang produk kami atau cek status pesanan anda. Chat anda akan segera kami balas sesuai dengan urutan order yang masuk. Terimakasih. Saya akan dengan senang hati untuk membantu dan bekerjasama dalam bisnis anda.
$300 USD in 7 Tagen
0,0
0,0

Customer Service Expert focused on the art of connection. I specialize in de-escalating high-pressure situations and turning customer friction into brand loyalty. By blending psychology with strategic problem-solving, I simplify complex issues and transform every interaction into a meaningful partnership—all while maintaining industry-leading CSAT scores.
$250 USD in 7 Tagen
0,0
0,0

Jawa Barat, Indonesia
Mitglied seit Nov. 16, 2025
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