Email Returns & Refunds Support - Apparels & Clothing

I’m looking for a reliable email-based customer care partner who can take full ownership of our returns and refunds inbox. Every message will relate to orders placed through our e-commerce platform, so familiarity with the usual order-lookup, RMA creation, and refund workflows inside a modern storefront (Shopify) is essential. Your day-to-day work will revolve around three core outcomes: • Process refund requests accurately and within our policy timeframes • Handle return inquiries with a friendly, solution-oriented tone that protects brand loyalty • Update customers on refund status and follow through until each case is closed I’ll provide the platform login, our step-by-step SOPs, canned responses, and escalation paths. You’ll bring perfect written English, patience, and the ability to spot edge-case issues before they become chargebacks. Experience with help-desk tools like Zendesk, Gorgias, or Freshdesk is a plus, though the work itself happens natively in the e-commerce dashboard. Working 7 days a week, email response time below 2 hrs. fast to communicate and respond back If you have the customer service mindset and know your way around an e-commerce backend, I’d love to hear how soon you can start and what coverage you can guarantee. This is a full time CS role position. Salary 30k INR/MONTH

Project ID: 40593669