Fluent English CSR & Interview Scheduler

I’m looking for a customer-facing professional who speaks and writes English with total fluency. Your day will revolve around three core responsibilities: answering incoming questions, calming and resolving the occasional complaint, and updating or maintaining customer account records. You will handle these interactions over the phone, by email, and through live chat, so confidence across all three channels is essential. Alongside the service work, you’ll coordinate our hiring pipeline. When a candidate reaches the interview stage, you’ll reach out, confirm availability, and lock in a time for an in-person, phone, or video meeting—whichever format we specify—then keep both the candidate and our internal team updated. Deliverables • Real-time log of inquiries handled, complaints resolved, and account changes • Daily interview schedule with confirmed candidate details • Weekly summary highlighting common issues and suggestions for process improvement Success is simple: customers feel heard, issues are closed without escalation, and every qualified applicant arrives to their interview on time. If clear, confident English and organised follow-through are your strengths, I’m ready to work together.

Project ID: 40434485