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I run a small online shop and the volume of customer questions arriving through our instant-messaging channel (mainly WhatsApp) has started to outpace my day. What I need is straightforward: someone who can sit in the chat window, read each incoming message, and respond promptly with the information, reassurance, or next step the customer needs. All replies must follow the tone and short knowledge-base articles I will share, so you never have to improvise policy or pricing details. Typical messages revolve around order status, sizing, returns, and basic product questions—nothing technical or high-pressure sales. I will hand you the reply templates, a short FAQ, and access to the order-tracking dashboard so you can confirm details before you hit Send. Deliverables • Live responses to customer service queries inside the instant-messaging app during the agreed shift hours • A quick end-of-day log noting any unusual questions or follow-ups I should handle personally • Consistent, friendly tone that matches the brand voice guide I will provide If you already have experience managing customer chats and can keep response times under two minutes, you’ll fit right in.
Projekt-ID: 40082409
10 Vorschläge
Remote Projekt
Aktiv vor 13 Tagen
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10 Freelancer bieten im Durchschnitt $20 USD/Stunde für diesen Auftrag

My work experience has always required me to respond to customers and clients quickly and to guarantee a positive customer experience, hence I believe I would be well suited for this role. I am also a friendly person with a customer oriented way of thinking.
$25 USD in 20 Tagen
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I am still a beginner but I am quick to respond to chats, I want to be taught according to what you want, I hope to be accepted in the offer
$15 USD in 30 Tagen
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★★★ TOP 1%★★★ I’m excited to bring my experience as CMD as with 20+ years of building ERP n BIG Software Solutions for world market. I lead a development team as well as Marketing Team that helps early-stage founders launch MVPs faster, smarter, and cost effectively. We specialize in software architecture, deep learning, full-stack development, AWS, and CMMI 3.5 project management— covering covering the full spectrum from strategy to execution. Our portfolio spans startups and enterprises: Startup Products * Data Entry *Customer Support 24*7 *Excel / Word Operation *LinkedIn *Chat Support *Calling Support *Business Plans / Marketing Strategy/ * Digital Marketing *Social Media Marketing * Internet Marketing *Any type of Data Operation Corporate Consulting for World largest group These projects show our ability to solve real-world problems across energy, healthcare, urban planning, and enterprise consulting with scalable AI solutions. I’d love to apply this blend of technical depth and execution-focused leadership to deliver your product quickly and effectively. Let’s connect to explore how we can accelerate your roadmap. Regards, CMD PVSYS GROUP LinkedIn Followers = 15 K worldwide Impressions on posts = 200 Millions Earning = 500 K Euro from 20012 " IF YOU THINK THEN I CAN
$25 USD in 40 Tagen
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Saya bekerja selama 7 tahun sebagai admin toko supervisor toko yang bergerak dibidang penjualan barang teknik sipil dan teknik industri
$20 USD in 40 Tagen
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Iam still beginner in freelancer.. but i have 5year experience in store as a purchasing and 7year as customer service in hotel and 7year as telemarketing at 5star hotel in bali
$20 USD in 40 Tagen
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Hello, I’m very interested in helping you manage your customer chats. I have experience handling WhatsApp-based customer service for online shops, where my main focus is fast, clear, and friendly responses. I’m comfortable following predefined reply templates, FAQs, and brand voice guidelines, so customers always receive consistent and accurate information. I regularly handle questions about order status, sizing, returns, and basic product details, and I’m used to checking order-tracking dashboards before responding. I understand the importance of response time and can consistently reply within two minutes during assigned shifts. I’m organized and will provide a brief end-of-day summary highlighting any unusual questions or issues that require your attention. I’m reliable, detail-oriented, and genuinely enjoy helping customers feel reassured and taken care of. I’d be happy to support your shop and help keep your inbox under control. Best regards, Gaida Nur Afiyah
$20 USD in 38 Tagen
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Hello, and thank you for considering my offer for this customer service job on Freelancer.com As a beginner in this job, i'm sure i can be a good customer service as your request. I'm happy to work within your budget and your timeframe to ensure that we meet your needs and expectation. I look forward to the oppurtunity to work with you . Thank you
$20 USD in 35 Tagen
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I am a dedicated Instant Messaging Chat Support professional with over one year of experience in technical support, where speed, accuracy, and customer satisfaction were key performance standards. In my previous role, I handled continuous live chats, assisting customers with technical issues, troubleshooting errors, and providing clear, solution-focused responses. I am trained to respond quickly without compromising accuracy, manage multiple conversations at once, and maintain a calm, professional tone—even in high-pressure situations. My technical background allows me to understand customer issues efficiently, ask the right clarifying questions, and deliver precise solutions through chat. I consistently focus on customer satisfaction, clarity, and resolution, ensuring each interaction ends with a positive experience. I am reliable, detail-oriented, and comfortable working with chat tools, ticketing systems, and performance metrics such as response time and resolution quality. I am confident I can contribute immediate value as a chat support agent and represent your brand professionally in every interaction.
$15 USD in 40 Tagen
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Even though I'm a newcomer to this freelance field, I'm sure I can work with you and complete the work you offer me.
$20 USD in 40 Tagen
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