Multilingual Armenian Support Assistant

@irsolutions

With over 10 years of experience in web and mobile development, including multilingual support solutions, I understand the importance of seamless customer interactions. Your project requiring a Multilingual Armenian Support Assistant resonates with my expertise in delivering exceptional customer service across various channels. In the realm of customer support, I have successfully managed support queues for diverse clients, ensuring timely and accurate responses in Armenian, English, and Russian. My experience with CRM systems like Zendesk and Freshdesk has enabled me to streamline communication processes and provide efficient solutions for customer issues. Having worked on projects in the fintech and eCommerce domains, I have honed my skills in delivering top-notch customer experiences that align with your requirements. I am confident that my organization, empathy, and multilingual capabilities can contribute to making your customers feel supported and valued. If you are looking for a dedicated Multilingual Support Assistant who can meet your expectations for same-day responses, call summaries, and weekly reports, I am ready to take ownership of your customer-support queue. Let's connect and discuss how I can add value to your project.

@AwaisChaudhry

Hello, I understand you need a proactive multilingual virtual assistant who can own your Armenian, English, and Russian support queue across email, VoIP, and live chat, log every interaction in your CRM, tag issues for follow-up, and escalate technical questions to you or the dev team. I will establish clear multilingual workflows, prepare ready-to-use templates in all three languages, and maintain a friendly, brand-aligned tone while handling inquiries promptly. My approach includes same-day email and chat responses, 15-minute call-summary logging, and a weekly report highlighting recurring issues and outstanding cases. I can work with Zendesk, Freshdesk, or any platform you use, and I’m happy to train on your tools if needed. What are your current hours of operation for the support shifts, and expected coverage per language? Which CRM and ticketing system do you use today, and are there any custom fields or tags you rely on? What is the target response SLA for emails, calls, and live chat, including escalation timelines for technical questions? Do you have approved brand voice guidelines or templates in Armenian, English, and Russian? What are the data privacy requirements and any security measures we need to follow (PII handling, VOIP recordings, access controls, etc.)? Best regards,

@tangramua

Dear asyah26,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in PHP, Translation, Virtual Assistant, CRM, Web Search, Russian Translator, Customer Service, Armenian Translator and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.    P.S. As seen from the details of your profile, you are located in Europe. Be informed that our technical offices are located in Europe too i.e. you will be able to work with our developers almost in the same time zone.   

@extreamcode

Hi, Your need for a multilingual assistant who not only manages but owns the customer support experience resonates deeply with me. Handling Armenian, English, and Russian support across emails, calls, and live chat requires empathy, organization, and precision — skills I’ve honed through extensive experience managing customer relations and CRM systems like Zendesk and Freshdesk. I understand the importance of swift, clear, and friendly communication that aligns with your brand’s tone. I’m confident in logging every interaction clearly and creating insightful weekly reports that highlight trends and unresolved concerns, ensuring continuous improvement. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. I’m ready to start immediately and collaborate closely to optimize your support workflow. Could you specify which CRM platform you currently use and if integration with other tools is required? Best regards, Asad

@nmans

As a multilingual digital expert with over a decade of experience, I am well-equipped to deliver impeccable customer support in Armenian, English, and Russian. Drawing on my competence with platforms such as Zendesk and Freshdesk, I will ensure a smooth transition and speedy upskilling if needed. A firm believer in thorough organization, I will log every interaction with our customers meticulously in the CRM system and provide insightful weekly reports that highlight any recurring issues or unresolved cases. My clear, well-written responses will be characterized by your brand's friendly tone, fostering positive relationships even in complex situations. Moreover, having worked for large companies in the past, I bring to the table an innate sense of empathy and confidence when dealing with customers across different channels. Additionally, my adaptability and dedication allow me to promptly respond to email tickets and chats while entering call summaries into the CRM within minutes. Let's collaborate on this project to elevate your customer service, maximize efficiency and most importantly make sure every customer feels truly supported throughout their journey.

@shaktistanwar

With my 15+ years of experience as a Senior Software Architect, I bring a strategic approach to your project that goes beyond just handling ticket queues. My core expertise in C#, .NET, ASP.NET, PHP, SQL Server, MySQL, and JavaScript assures that I can quickly adapt to working with the tools you have in place, like Zendesk or Freshdesk, and even suggest more effective solutions if needed. The depth of my Enterprise experience is a testament to my ability to handle complex tasks and deliver consistently high-quality results. The linguistic diversity of your customer support role aligns perfectly with my skills. Being fluent in Armenian, English, and Russian, I am confident in providing clear and well-written responses across all three languages - an essential requirement for this job. Additionally, my strong interpersonal skills have been honed over the years dealing with diverse clients. Whether it be through emails, phone conversations, or live-chat widgets, I can effectively convey a friendly and supportive tone that reflects positively upon your brand. Lastly, as a freelancer known for clean deliverables and reliable communication

@pvsysgroupinc

★★★ TOP 1%★★★ I’m excited to bring my experience as CMD as with 20+ years of building ERP n BIG Software Solutions for world market. I lead a development team as well as Marketing Team that helps early-stage founders launch MVPs faster, smarter, and cost effectively. We specialize in software architecture, deep learning, full-stack development, AWS, and CMMI 3.5 project management— covering covering the full spectrum from strategy to execution. Our portfolio spans startups and enterprises: Startup Products * Data Entry *Customer Support 24*7 *Excel / Word Operation *LinkedIn *Chat Support *Calling Support *Business Plans / Marketing Strategy/ * Digital Marketing *Social Media Marketing * Internet Marketing *Any type of Data Operation Corporate Consulting for World largest group These projects show our ability to solve real-world problems across energy, healthcare, urban planning, and enterprise consulting with scalable AI solutions. I’d love to apply this blend of technical depth and execution-focused leadership to deliver your product quickly and effectively. Let’s connect to explore how we can accelerate your roadmap. Regards, PVSYS GROUP CMD " IF YOU THINK THEN I CAN

@zayertech

Dear Sir, With over 15 years of proven success as a Virtual Assistant and Project Manager, I bring deep expertise, precision, and a commitment to delivering high-impact results. I specialise in Web Project Management, Social Media Management, Automation, and Executive Virtual Assistance, offering fully tailored solutions that align with your goals. As a PMP-certified professional, I ensure every project runs seamlessly with strong focus on quality assurance, workflow optimisation, and timely delivery. My technical background in Mobile App Development further enhances my ability to manage digital projects end-to-end. I also provide expert support in ChatGPT/AI workflows, data entry, research, and content optimisation. My toolkit includes WordPress, Drupal, JIRA, ClickUp, Markup, Slack, Loom, Salesforce, and leading SEO platforms like RankMath, Google Analytics, Ahrefs, Surfer, and Ubersuggest. Whether you need ongoing support or a dedicated professional to handle a short-term challenge, I’m here to bring reliability, creativity, and efficiency to your project. I would be delighted to discuss how I can help you achieve outstanding results. Best regards

@engronu

Dear Sir, With over 15 years of proven success as a Virtual Assistant and Project Manager, I bring deep expertise, precision, and a commitment to delivering high-impact results. I specialise in Web Project Management, Social Media Management, Automation, and Executive Virtual Assistance, offering fully tailored solutions that align with your goals. As a PMP-certified professional, I ensure every project runs seamlessly with strong focus on quality assurance, workflow optimisation, and timely delivery. My technical background in Mobile App Development further enhances my ability to manage digital projects end-to-end. I also provide expert support in ChatGPT/AI workflows, data entry, research, and content optimisation. My toolkit includes WordPress, Drupal, JIRA, ClickUp, Markup, Slack, Loom, Salesforce, and leading SEO platforms like RankMath, Google Analytics, Ahrefs, Surfer, and Ubersuggest. Whether you need ongoing support or a dedicated professional to handle a short-term challenge, I’m here to bring reliability, creativity, and efficiency to your project. I would be delighted to discuss how I can help you achieve outstanding results. Best regards Masud

@ixorawebmob

Hi, I’m excited about the opportunity to take ownership of your customer-support queue in Armenian, English, and Russian. With extensive experience in customer service and proficiency in multiple languages, I am confident in providing clear and friendly responses that resonate with your brand's tone. I have worked with various ticketing systems, including Zendesk and Freshdesk, ensuring a smooth transition into your workflow. I understand the importance of timely responses, and I can guarantee same-day replies for emails and chats. My organizational skills will allow me to log interactions promptly and generate insightful weekly reports on common issues and unresolved cases. Let's connect on chat to discuss your specific needs and how I can best support your customers. Thanks,

@hireageek

Hi there, I’m excited about the opportunity to serve as your multilingual support assistant. With extensive experience in customer service roles and a strong command of Armenian, English, and Russian, I understand the significance of clear and friendly communication. I am dedicated to ensuring that every customer interaction is not only prompt but also approaching their concerns with empathy and professionalism. I have a proven track record of managing customer inquiries across different platforms. My familiarity with tools like Zendesk and Freshdesk allows me to quickly adapt to your systems and workflows, ensuring that I meet your expectations for rapid response times and organized record-keeping in the CRM. I'm ready to provide same-day responses and detailed summaries after each call, ensuring that your customers feel valued and supported. Let's discuss how I can contribute to your team's success. I'd love to chat about your specific needs and how I can help streamline your support process. What specific challenges do you currently face in managing customer support that you'd like me to address? Thanks,

@mykhaylob4

✋ Hi there. I can fully manage your customer support queue in Armenian, English, and Russian across email, phone, and live chat. ✔️ I have solid experience working as a multilingual support assistant, handling daily customer communication and owning the full support flow from first message to resolution. In a previous role, I replied to emails and chats, answered VoIP calls, logged all activity in the CRM, and escalated technical cases to the right team while keeping a friendly and clear tone. ✔️ For your project, I will respond to all emails and chats on the same day during my shift, handle incoming calls, and record clear call summaries in the CRM within minutes. I will tag issues correctly, track follow ups, and make sure no case is missed. ✔️ I will also prepare a weekly report covering common questions, repeated issues, and any open cases so you always have a clear view of support activity. I am comfortable using Zendesk, Freshdesk, and similar tools, and can adapt quickly if you use another system. Let’s chat to align on hours, tools, and expectations. Best regards, Mykhaylo

@jushuamurillo98

As an experienced multilingual virtual assistant with a decade's worth of experience in the field, I believe that I possess the necessary skills to exceed your expectations for this project. My fluency in Armenian, English, and Russian along with my customer-centric service approach make me an ideal fit for your team. Moreover, since I have worked with Zendesk, Freshdesk, and similar ticket systems before, my learning curve is substantially reduced ensuring a swift integration into your team. My proficiencies extend beyond language support however, as I am skilled in PHP and its framework including CodeIgniter and Laravel. This allows me to not only manage customer interactions effectively but also enable me to handle any technical issues that may arise. Lastly, apart from being a competent professional in this field, I bring a lot of empathy and organizational prowess to the table. My expertise in critical analysis and problem-solving has often proven to be valuable in finding intuitive solutions that create positive business impacts. So if you're looking for a dedicated professional with a strong background in web development who can also anticipate challenges proactively and take charge of all aspects of customer support role, then look no further!

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

@mehranriaz0

Greetings, I see you’re looking for a multilingual support assistant who can manage customer inquiries in Armenian, English, and Russian. It’s important to have someone who can respond to emails, take calls, and engage in live chats while maintaining a friendly tone that aligns with your brand. I’m confident that my experience in customer service, along with my fluency in all three languages, will enable me to provide the support your customers need. I have a solid background in using CRM tools and can quickly adapt to any platform you use. Logging interactions and summarizing calls promptly is something I prioritize, ensuring that your team stays informed and organized. My approach focuses on empathy and clear communication, making sure customers feel valued and understood. I look forward to contributing to your team and helping your customers feel well-supported. Best regards, Mehran Riaz

@amjad2

Hi Asyah! I’ve reviewed your project and specialize in providing exceptional customer support in Armenian, English, and Russian. I’ll ensure prompt responses to emails, phone calls, and live chats while accurately logging interactions in your CRM. Let’s schedule a quick meeting to discuss how I can keep your customers feel supported. Best Regards, Amjad Iqbal

@Jalpanvi786

Hello asyah26, I hope you’re doing well. I have carefully reviewed your requirements for the Multilingual Armenian Support Assistant, and l believe I am the best fit candidate for this due to my extensive experience in Virtual Assistant. I would like to grab this opportunity and will work till you get 100% satisfied with my work. I bring 7+ years of hands-on experience working with PHP, Translation, Virtual Assistant, CRM, Web Search, Russian Translator, Customer Service, Armenian Translator. I have successfully handled similar projects recently. You can expect clear communication and 100% satisfaction. Please come over to chat and discuss your requirements in detail. Best regards, Ismail

@YammTech110

Hello there, I understand that you are looking for a virtual assistant to manage your customer-support queue in Armenian, English, and Russian. You need someone who can handle incoming emails, phone calls, and live chat interactions efficiently while maintaining a friendly and professional tone that aligns with your brand. My proposed solution is to take full ownership of your customer-support queue, ensuring timely responses to all inquiries, accurate logging of interactions in your CRM, and effective escalation of technical queries when necessary. Key deliverables include: - Same-day responses to all email tickets and chats during scheduled shifts - Prompt entry of call summaries into the CRM within 15 minutes of each conversation - Weekly reports highlighting common issues and any unresolved cases for review I bring experience in customer support, proficiency in Armenian, English, and Russian languages, and familiarity with CRM tools to ensure top-notch service delivery. I'll share my portfolio with you in the DM. Kindly, ping me there. I’d love to connect for a quick chat to discuss how I can support your customers effectively. Best regards,

@TheSecondSource

Warm Hello I specialize in multilingual customer support operations, handling email, phone, and live chat with clarity, empathy, and speed. With over 9 years of experience supporting international customers, I’m fluent in Armenian, English, and Russian and comfortable owning the full support queue end to end. Here's how I can help: Respond same day to all emails and live chats during assigned hours Handle VoIP calls professionally and log clear summaries in your CRM within 15 minutes Tag, track, and escalate issues appropriately to you or the dev team Work confidently in Zendesk, Freshdesk, or similar ticketing systems Deliver weekly reports highlighting trends, recurring issues, and open cases My focus is making customers feel heard and supported while keeping your support workflow organised and reliable. What are the expected shift hours, average daily ticket volume, and preferred CRM platform?