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I need someone who can take over the task of membalas chat that comes into my Facebook and Instagram pages. The job is straightforward: monitor the inbox, respond promptly with a friendly, accurate tone, and flag any messages that require my personal attention. You will be working directly inside the native Facebook and Instagram messaging tools (no third-party dashboards for now). A quick, conversational Indonesian style is essential because most of the audience is local. I’ll provide a short FAQ and brand voice guide so you can start answering common questions right away. Deliverables: • Real-time or near-real-time replies during the agreed-upon hours • A simple end-of-day recap of any conversations that still need follow-up or escalation If you have prior experience handling social-media customer service chats, let me know—especially if you’ve done it in Indonesian.
Projekt-ID: 40061602
39 Vorschläge
Remote Projekt
Aktiv vor 19 Tagen
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39 Freelancer bieten im Durchschnitt $20 USD/Stunde für diesen Auftrag

Dear Sir, With over 15 years of proven success as a Virtual Assistant and Project Manager, I bring deep expertise, precision, and a commitment to delivering high-impact results. I specialise in Web Project Management, Social Media Management, Automation, and Executive Virtual Assistance, offering fully tailored solutions that align with your goals. As a PMP-certified professional, I ensure every project runs seamlessly with strong focus on quality assurance, workflow optimisation, and timely delivery. My technical background in Mobile App Development further enhances my ability to manage digital projects end-to-end. I also provide expert support in ChatGPT/AI workflows, data entry, research, and content optimisation. My toolkit includes WordPress, Drupal, JIRA, ClickUp, Markup, Slack, Loom, Salesforce, and leading SEO platforms like RankMath, Google Analytics, Ahrefs, Surfer, and Ubersuggest. Whether you need ongoing support or a dedicated professional to handle a short-term challenge, I’m here to bring reliability, creativity, and efficiency to your project. I would be delighted to discuss how I can help you achieve outstanding results. Best regards
$15 USD in 40 Tagen
6,8
6,8

Having worked extensively with various businesses in my 6-year strong career, I recognize the intrinsic value of timely and engaging customer communication. Not only do I possess a deep understanding of the algorithms and features of Facebook and Instagram but also have hands-on practice in handling Social Media Chat Management, including Indonesian language chats. At BrandXpart Digital Marketing Agency, we prioritize client satisfaction and success through a combined focus on performance, creativity, and measurable results. My Specialization in Social Media Marketing, SEO, Google Ads, Meta Ads, and Content Strategy give me a unique edge when it comes to understanding user interaction on each platform and leveraging that knowledge to enhance engagements. Moreover, as the founder of a Company offering 360-degree online growth solutions including website development and design services, I assure you not only on-the-fly conversation management but also effective flagging of any messages that require your personal attention. In addition, my ability to organize and present data effectively will help me deliver precise end-of-day recaps keeping you posted about every important chat. Collaborating with me would certainly mark an inflection point for your brand's image on social media by ensuring timely interactions that will convert followers into loyal customers.
$20 USD in 40 Tagen
5,2
5,2

Hello! As an experienced virtual assistant and customer support professional, I believe I am the perfect fit for your Social Media Chat Responder project. Having devoted a significant amount of my career to similar roles, I have honed the skills to monitor and respond promptly to various channels, including Facebook and Instagram. My extensive experience in delivering accurate, friendly replies while maintaining an organized workflow will help me optimize our interaction with your audience. Furthermore, I'm a native Indonesian speaker and bring with me a natural understanding of local conversational style that will resonate well with your primarily Indonesian audience. Not only do I type fast, but I communicate effectively too. This ensures that I can manage real-time conversations efficiently while never sacrificing accuracy or response quality. Moreover, my diverse skill set consists of much more than social media management; it embraces organizational abilities, language proficiency, an eye for detail, confidentiality, and effective communication skills - all traits that will contribute effectively to the success of this project. Given my experience in managing large data sets with proficiency in Microsoft Excel and Google Spreadsheets, you can trust that the end-of-day recaps I provide will identify any conversations still needing attention or escalation accurately. Let me channel my skills and dedication into managing your social media chat
$15 USD in 40 Tagen
3,8
3,8

As someone who thrives in virtual work environments and enjoys interfacing with people, I believe I could be the perfect fit for your project as a Social Media Chat Responder. While much of my experience lies in Forex Trading and Account Management, the customer service aspect of those roles has played a pivotal part - giving me an advantage over others regarding time management, quick thinking, responsiveness, accuracy, and the ability to effectively communicate complex ideas in simple terms. These skills will be advantageous in handling and resolving different types of inquiries that may arise while manning your Facebook and Instagram pages. Furthermore, being a native Indonesian, I have an innate understanding of the local language and culture. I can employ colloquial Indonesian idioms, phrases, and use polite indigenous greetings to maintain a consistently friendly conversation tone that aligns with your brand and resonates with your audience. Having previously worked as a virtual assistant as well, I am also capable of task prioritization which is crucial for this job to ensure real-time or near-real-time responses. I have utmost respect for the importance of professionalism, precision and productivity in virtual work scenarios – qualities I will undeniably bring to bear on this project every day to keep your social media pages active with prompt responses upholding your brand voice.
$20 USD in 40 Tagen
2,8
2,8

Hello, I’ve carefully reviewed your project and know exactly how to deliver results that are strategic, efficient, and tailored to your goals with no wasted time or guesswork, just real, measurable value. With several years of hands-on experience in Facebook Marketing, Virtual Assistant, Voice Talent, Indonesian Translator, Customer Service, Chatbot, I bring not just expertise but a track record of delivering results that help clients move forward with confidence. My Portfolio: https://www.freelancer.ca/u/DGM999 If you’re looking for reliable, quality-driven support, I’m just a message away. Let’s make it happen. Best Regards, Sadat Saeed
$25 USD in 40 Tagen
2,1
2,1

As an experienced developer with a broad technical skillset, I am confident in my ability to handle your social media chat responsibsly. Though not explicitly stated, my strong background in scripting, data management and connected systems management position me perfectly for this task as well as a wealth of experience enabling me to deal with data streams in real-time. Monitoring inbox flows and responding promptly won't be an issue at all for me. One particular skill of mine that will make a world of difference for you is my adept knowledge of various content management systems and automation QA techniques such as Playwright and Selenium which can be valuable for escalating or resolving specific issues that may arise from the interactions on your Facebook and Instagram pages. I assure you, I can tackle the task with dexterity. Lastly, my fluency in several programming languages extends to Indonesian, so I'm very comfortable and experienced in handling local language communications across different platforms. You only need to provide me with the relevant short FAQ and brand voice guide—I'll take it upon myself to ensure prompt, accurate, and engaging conversations that beautifully represent your brand voice on all fronts. Let's ensure impeccable customer service together!
$20 USD in 10 Tagen
0,0
0,0

Hello Ersya, I am Vishal Maharaj, a Chatbot expert with 20 years of experience. I have carefully reviewed your project requirements for handling social media chat responses on Facebook and Instagram. I propose to efficiently monitor and respond to messages in real-time using a conversational Indonesian style, ensuring a friendly and accurate tone. I will utilize the native messaging tools on both platforms and provide end-of-day recaps for any unresolved conversations. With my expertise in handling customer service chats, I am confident in delivering exceptional results tailored to your brand voice. Please initiate a chat to discuss further details. Cheers, Vishal Maharaj
$100 USD in 7 Tagen
0,0
0,0

Drawing from my over a decade of experience as a ML Ops engineer and Data Scientist, I bring a unique perspective to your social media chat responder position. Throughout my career, I have honed my skills in designing and deploying successful data-driven solutions for real-time customer interactions. Responding with accuracy and in near-real-time is a part of what I do as a professional, ensuring that your audience receives prompt and correct responses will not be a challenge. Moreover, my multi-lingual capabilities will be highly suitable for this role. Being fluent in Indonesian, I am quite familiar with the conversational style and cultural nuances required to connect with local audiences effectively. Not only can I respond to common questions using your brand voice guide, but I can also proactively detect any messages requiring your personal attention. With me onboard, you can expect reliable, results-driven service to meet the needs of your Facebook and Instagram pages. You'll also receive end-of-day recaps indicating conversations that need follow-up or escalation for efficient oversight. My track record in scaling ML and data pipelines will ensure you receive dependable service even as your business grows. I'm excited about the potential collaboration between our talents!
$25 USD in 90 Tagen
0,0
0,0

Hi Ersya S., I understand the importance of maintaining a friendly and prompt response to chats on your Facebook and Instagram pages, ensuring that your audience feels valued. My extensive experience in social media customer service and familiarity with conversational Indonesian makes me an excellent candidate for this role. With over 7 years in Facebook Marketing and Customer Service, I am adept at monitoring inboxes effectively and flagging messages that require personal attention. The provision of a brand voice guide will enable me to maintain consistency in responding to frequently asked questions. Here are my portfolio links showcasing relevant work: https://www.freelancer.com/u/KanzahAfaqAhmad I am eager to contribute to your team and help enhance your social media engagement. Thank you for considering my proposal. Regards, Kanzah Afaq
$20 USD in 7 Tagen
0,0
0,0

Hi Ersya S., I’m excited about the opportunity to assist with managing your Facebook and Instagram messaging. I understand the importance of maintaining a friendly and responsive communication style, particularly in conversational Indonesian for your local audience. I have experience in handling customer service chats on social media platforms and can ensure that responses are prompt, accurate, and reflective of your brand voice. I’m comfortable working directly within the native messaging tools and can efficiently manage the required deliverables, including end-of-day recaps. Before we proceed, I would like to clarify a few details: 1) What are your agreed-upon hours for live responses? 2) Are there specific peak times when you anticipate higher messaging volume? 3) Is there an existing FAQ document, or would you like assistance in creating one? Why Choose Me? • Proven track record in social media customer service • Experience in conversational Indonesian, ensuring clarity and friendliness • Ability to adapt quickly to brand voice and FAQ guidelines I’m available for a chat at your convenience and look forward to discussing how I can best support your needs. Best, Syeda Yusra Zubair
$15 USD in 7 Tagen
0,0
0,0

As a seasoned Full-Stack Developer with over three years of experience, I believe I could be an ideal candidate for your Social Media Chat Responder role. Although not directly in customer service, my background in constructing and deploying applications fuels my agility in adapting to new technologies and ecosystems. I'm more than familiar with Facebook and Instagram natively and can ensure real-time or near-real-time response, which we know is important for today's fast-paced digital culture. Moreover, being fluent in Indonesian as you’ve mentioned being crucial for your project, communication won't be a hindrance. I understand the nuances of local conversation styles that make for a great customer experience. My knowledge in developing custom AI chatbots also gives me the edge to automate certain responses intelligently, streamlining the workload while delivering quick, friendly, and accurate replies.
$20 USD in 40 Tagen
0,0
0,0

Hi! I’m excited about the opportunity to manage your social media chats on Facebook and Instagram. I understand how important it is to respond promptly and in a friendly manner, especially in a conversational Indonesian style for your local audience. With my experience in customer service and familiarity with social media platforms, I can ensure that your messages are handled efficiently and accurately. I've successfully managed similar roles, prioritizing quick responses and maintaining brand voice. Additionally, I'll provide end-of-day recaps so you are always in the loop regarding conversations that may need your personal attention. I’m confident that I can meet the expectations outlined in your project. Let's discuss the specifics of your needs and how I can start assisting you right away.
$20 USD in 16 Tagen
0,0
0,0

I have previous experience managing an Instagram page for a friend who sold hoodies. I managed the page completely, 24/7, responding to messages and interacting with customers.
$20 USD in 40 Tagen
0,0
0,0

I believe I am the best in this job due experience in Customer Retention from my previous jobs as Customer Success Manager and as a Business Development Specialist. Also, I focus on the complete picture of business growth. My sweet spot is taking a full-cycle approach, which means I don't just chase leads; I build the automated systems that make the sales cycle scalable and reliable. I’m an expert in CRM automation, integrating platforms like Gohighlevel and Zoho to guarantee every sale is accurately tracked—turning messy administration into clear, strategic data. This operational excellence supports my work on the front lines, where I have a proven track record in proactive outbound selling and market expansion. I personally led the charge to grow Smiley Jump's territory from Maryland into both Virginia and D.C., securing crucial B2B partnerships with schools and churches along the way. Ultimately, whether I'm securing a new deal or resolving a client query, my goal is always the same: driving measurable expansion while ensuring consistent, high-level client satisfaction.
$20 USD in 40 Tagen
0,0
0,0

Don't worry about problem. and Don't look for anymore. You have got aright man. I am confident I can handle your Facebook and Instagram inboxes reliably and in a friendly, natural Indonesian tone. I have experience building social media chatbot with OpenAI, so I am comfortable monitoring messages in real time and replying quickly. I understand the role is not about sales scripts, but about clear, conversational replies that feel human and on-brand. With your FAQ and brand voice guide, I can immediately start answering common questions, keep responses accurate, and smoothly flag any messages that need your personal attention. How I will support you: • Monitor Facebook and Instagram inboxes during agreed hours • Respond promptly using casual, polite Indonesian suited to a local audience • Escalate important or sensitive messages without delay • Send a concise end-of-day recap of unresolved or follow-up conversations I’m detail-oriented, patient, and consistent—qualities that matter for customer-facing chat work. If you’re looking for someone dependable who can represent your brand well in Indonesian conversations, I’m ready to get started.
$20 USD in 40 Tagen
0,0
0,0

I am excited to apply for your social media chat response project. With experience in Facebook & Instagram messaging, I will monitor your inbox, reply promptly in a friendly, conversational Indonesian style, and flag sensitive messages, delivering real‑time responses and daily recaps as required. My hourly rate is $15 USD. I look forward to enhancing your brand’s chat service.
$15 USD in 21 Tagen
0,0
0,0

السرعه في العمل واني خبير في شؤون التواصل الاجتماعي واني خبير في شؤون هذه و بارع فيها وايضآ سعر الخدمه رخيص الثمن
$15 USD in 50 Tagen
0,0
0,0

Hello, I have carefully read your project description and I understand the responsibility of managing Facebook and Instagram inbox messages professionally. I can handle: Monitoring incoming messages on Facebook and Instagram Responding quickly with a friendly, polite, and accurate tone Following your FAQ and brand voice guidelines closely Flagging messages that need your personal attention Providing a simple end-of-day summary for follow-ups or escalation I am comfortable working directly inside native Facebook and Instagram messaging tools. I pay strong attention to tone, clarity, and response time, which is very important for social-media customer support. I can communicate in simple, conversational Indonesian with the help of your provided FAQ and guidelines, and I am quick to adapt to brand-specific language and style. I am reliable, responsive, and available during agreed working hours. I am ready to start immediately and would be happy to support your social-media communication needs. Best regards, Himanshu
$15 USD in 40 Tagen
0,0
0,0

Hello! I can take over replying to messages on your Facebook and Instagram pages using the native messaging tools. I will monitor the inbox during the agreed hours, reply promptly with a friendly and accurate tone, and flag any messages that need your personal attention. I’m comfortable handling customer service chats and following a provided FAQ and brand voice guide. I can respond in a quick, conversational Indonesian style suitable for a local audience, and I make sure conversations feel natural and helpful—not scripted. At the end of each day, I can send a short recap of messages that need follow-up or escalation. I’m organized, responsive, and used to handling multiple chats while keeping replies consistent and professional. I’d be happy to start right away.
$15 USD in 40 Tagen
0,0
0,0

Hello, I can help manage your Facebook and Instagram inbox by replying quickly and professionally. I’m experienced in handling customer chats, following FAQs, and using a friendly, conversational Indonesian style. I can work directly in native FB and IG tools and provide a daily recap of messages that need follow-up. Thank you, Shahroz Mirza
$18 USD in 40 Tagen
0,0
0,0

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