We are looking for an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have one member on our customer service team and we are looking to add a new member.
You will be trained by our current customer service representative. When you apply, include the word blue and tell us about your previous customer service experience.
- Experience using ZenDesk
- Experience doing customer service for Dropshipping & E-Commerce stores
- Respond to customer requests on ZenDesk in perfect English
- Issue refunds according to our refund policy
- Re-send products to customers when needed
- Respond to all customer inquiries quickly and accurately (within 2 business days, preferably 1)
- Communicate on Skype daily with our support team - Display a high level of professionalism at all times
- Create Zendesk marcos for future possible scenarios to speed up the workflow
21 Freelancer bieten im Durchschnitt $6/Stunde für diesen Job
I'm working as a customer support staff for a dropshipping company for 2 years and I'm familiar with Freshdesk platform. I have experience working as a virtual assistant and I'm fluent in English
Blue I am currently working as a retail customer service agent for Amazon and I would be an asset to your company, because I have a passion for customer service.