Android App Phone Support

I run an Android-only mobile app and need a reliable voice-support agent to take care of my users by phone. Your day will revolve around answering inbound calls, walking customers through quick troubleshooting steps, and documenting each interaction in my existing CRM. Clear spoken English, a calm tone, and solid problem-solving skills are essential; experience with VoIP systems or call-center dashboards will help you ramp up quickly. Although our primary channel is phone, the app does include a basic in-app messenger, so the ability to pivot to chat responses when volume requires would be appreciated. Deliverables • Live phone coverage during the agreed shift window • Accurate call notes entered in the CRM before you log off each day • Immediate escalation of any technical issue you cannot resolve I plan to start with a short paid trial. If we mesh well, this can grow into a long-term, full-time support role.

Project ID: 40427548