Dear Hiring Manager:
I was excited to see your opening for a Virtual Assistant, and I hope to be invited for an interview.
My background includes serving as a customer service associate within both call center and retail environments. Most recently, I worked as the Supervisor for customer support for a Technical company who fixes phones and computer, where my responsibilities included handling Technician assistance, issuing claims, customer support both voice and chat.
Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
I also bring to the table strong computer proficiencies in MS Word, MS Excel, and CRM database applications and a year of college (Nursing major). Please see the accompanying resume for details of my experience and education.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me either in Viber +63915-352-6900 or Skype ( Mhakryl123 ) to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity!
Sincerely,
Jemark Manglicmot