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I am looking for an individual to respond to customer emails and provide support, process refunds, locate tracking information for their order, respond to customers positive & negative reviews, answer questions on social media and respond to all comments on all social media platforms. £80 per week. Estimated 1-2 hours per day Must be fluent in English.
Project ID: 24328094
85 proposals
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Active 6 yrs ago
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85 freelancers are bidding on average £8 GBP/hour for this job

I have 10 years of experience. I've worked with shopify, woocommerce, amazon, eBay and more platforms. I agree to £80 per week. I've provided support for emails, refunds, returns, reviews and social media queries. Looking forward to your message on chat.
£5 GBP in 10 days
7.2
7.2

hi, I am interested in your project and I do have previous experience as VA, data Entry and also in Web development. I would be happy to share with you my CV. looking forward to your reply!
£11 GBP in 40 days
4.5
4.5

Hi, I have carefully read your project requirements and I can confirm that I have the relevant skill set, experience and resources to accomplish this task effectively. I have worked as a customer support rep with UberEats working in the UK region and have dealt with similar scenarios. I would receive inbound chats/emails/social media comments from the customers and would resolve their concerns in a professional and timely manner. The main concerns involved tracking order information, processing refunds and providing product information. You can have a look at my portfolio to have a feeling of similar project I have taken on. I am happy with the £80 per week rate. Let's have a chat to discuss more. Looking forward to building a long term relationship with you.
£7 GBP in 40 days
3.4
3.4

Hi, I have been already doing all of this for an eCommerce website for the last 3 years (a dropshipping business, Shopify-Aliexpress based, customer support, disputes with suppliers, tracking and refunds...) and am looking for some additional work so your 1-2 each day (guess weekends are counted too) for £80 per week sound perfectly. If you have any questions or additional instructions regarding the job don't hesitate to contact me.
£5 GBP in 14 days
3.5
3.5

Customer service can be simple, but it is necessary to study the commercial context and put the right words in the right places. being a social customer relations manager has been a routine for me for the past 3 years. I can guarantee an efficient and quality work. I am a self starter and can work with less supervision. I have handled different kinds of customer service tasks. I am keen to details and very meticulous when it comes to data handling. I perform tasks that will suit your specification and requirements. I beat deadlines and knockout excuses. I simply get the job done. I am available anytime and can start working as ASAP.
£5 GBP in 60 days
2.6
2.6

Hi I have a great experience working with eCommerce businesses and have helped them with phone support, live chat, email support, order processing, accounting, complaints, social media updates, dispute resolution and overall communication for the business. I have worked with online flower shops renovation companies tech support rental equipment for parties Please get back to me so we should discuss the details. Best Nasir
£80 GBP in 10 days
1.6
1.6

Hi! I’m Elene, 22 years old from Georgia. Besides native Georgian, I speak fluent English, Russian and conversational German. I am an experienced Virtual Assistant, able to perform various administrative tasks, research, write content, translate materials, manage social media/customer support. I’m well-organized, punctual, easygoing and reliable person. You can fully rely on me and the quality of my work. My schedule is flexible and I would be able to work part-time for you. If you have any questions, please feel free to contact me anytime. I am looking forward to hearing from you! Sincerely, Elene
£10 GBP in 6 days
1.3
1.3

Hello, Thank you for posting your project here! I would like to offer you my experience in projects similar to yours. Last one where I have participated, I was in charge of providing customer support to clients via e-mail, chat and social media. Making them happy by solving their issues was my main goal. Beside this I should take care of the social media and not allow to have a stars less than certain number. The fields which I have worked in are Finance, Banking, Insurance, Fashion, Toys. My English is fluent, both spoken and written. I have worked in multinational environment. To assess my work, please visit in Facebook this page * Steff Toys Let's discuss your project here! Kind regards, Marie
£7 GBP in 40 days
0.9
0.9

I am a customer support assistant in real world and have ample of experience in dealing with customer complaints and requests.
£5 GBP in 20 days
0.0
0.0

I've been working with sales and customer service for almost 4years now. Also did a bit of cold-calling for an insurance company. I graduated from college with a certificate in Secretarial/ Office Administration. I believe i can deliver what is required of me. Please consider my proposal Relevant Skills and Experience; Sales, handling phone calls, customer service, cold-calling, setting appointments.
£5 GBP in 20 days
0.0
0.0

I’d like to be considered for your writing position. I’m a strategic writer with a strong background in developing online content, including blog posts, social media posts, articles, and other branded copy. I can turn a phrase in a way that represents your brand and appeals to your target audience. Whether you need a formal, serious tone or a more playful one, I can make the transition with ease.
£8 GBP in 40 days
0.0
0.0

I'm based in the United Kingdom- near London. I have had a lot of experience with social media handling and responding to positive and negative reviews. I feel I would be perfect for this role :) Past experience- - Review handling - Complaint management and resolution - Order tracking - Technical phone support - Call handler Assessing - Sales and marketing follow-up calls & emails I look forward to hearing from you! Kieron
£7 GBP in 40 days
0.0
0.0

Have been into content writing for a long time. Can respond to the emails to their merits.
£10 GBP in 10 days
0.0
0.0

With my expert knowledge, I can provide this service maintaining best reputation of organisation towards client
£8 GBP in 40 days
0.0
0.0

I am great with customers. I leave them with a positive experience when dealing with them. Relevant Skills and Experience I’m good at checking emails and replying them back to the clients.
£8 GBP in 25 days
0.0
0.0

Hello Sir/Maam, Good day! I would like to apply as a Customer Service in your good company. I strongly believe I have what it takes to be part of your team. I would love to share my 6 years of expertise as a customer service representative. If you may know, I've been a customer support to an online market place across all channel for two years, so dealing with different types of personality is something not new to me. I can definitely deal with different types of customers and stay calm, polite and professionals at the same time. With a tough mindset of valuing one's business requirements, my wholehearted intent of delivering top-shelf services is second to none. Please don't hesitate to message me up anytime. Sincerely, Gemma B.
£8 GBP in 15 days
0.0
0.0

I am very reliable, efficient, organized and resilient. I specialize in various administrative tasks such as: • Data entry and data processing • Customer support • Virtual assistant • Spreadsheet creation and management • PDF/Images to Excel • PDF/Images to Word • Email management etc. I hope you select me for the project, so I can show you what I can do.
£8 GBP in 40 days
0.0
0.0

I have worked in London for years. I have appropriate qualification and experience to handle this project. Please give me a chance. Thanks a lot.
£8 GBP in 40 days
0.0
0.0

1. I can do the work and deliver exceptional results. 2. I will fit in beautifully and be a great addition to the team. 3. I possess a combination of skills and experience that make you stand out from the crowd.
£5 GBP in 40 days
0.0
0.0

In my job, its my duty to manage all inquiries internally and externally, so with this job i know i can easily managed it. Relevant Skills and Experience I can manage customer support with superb performance and within a timeframe.
£8 GBP in 40 days
0.0
0.0

Torquay, United Kingdom
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Member since May 1, 2019
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