Online Customer Chat Support

I run an e-commerce shop that relies on quick, friendly replies to keep buyers happy. Most of the conversations happen through WhatsApp, while orders are processed on Shopee. Your day will revolve around answering product questions in real time, guiding customers through checkout, and then stepping into the Shopee dashboard to make sure each order moves smoothly. The core actions are straightforward: • Confirm every payment as soon as the system notifies us. • Track each shipment and proactively update the buyer if anything changes. • Send a neat invoice and full order details once the purchase is locked in. Everything can be handled from a phone, so you can work remotely without special equipment. A courteous tone, sharp attention to detail, and the ability to type quickly in Indonesian are essential. I’m flexible on hours—jump in part-time to cover peak periods or take on a full-time schedule if you prefer. As long as messages stay within a fast-response window and records in Shopee remain accurate, we’ll be a great match.

Projekt-ID: 40100915