Remote Customer Service

Our Opportunity: Total DME is a fast growing medical software company, we are seeking Customer Service Representatives to join our amazing Customer Service team in Fort Lauderdale, FL. We are looking for highly motivated entrepreneurs who are willing to take the next step in their career. You'll start learning our business from day one. You will be entrusted to serve as the voice of Total DME to our customers, business partners, and behind the scenes operations. You will master the knowledge and skills needed to eventually coach, develop and motivate a team. Our culture encourages our people to hone their skills and build new capabilities by discovering their genius. As we keep growing as a business so will you! By joining our team, you will have unlimited access to grow within our Family. At Total DME you would be joining a committed group of engaged like-minded team members that take pride in assisting patients with their customer service needs. Did we mention we are hiring immediately?!?! Interested in joining the squad? Our non-negotiables include an unwavering curiosity, a call for action, and a deep drive to deliver value to our customers. What You'll Do: Bring A Customer Comes First Mentality! Commit to learning and developing yourself to better Total DME as a whole! Have excellent communication skills (written, verbal, and listening) Maintain a sense of ownership, be a self-starter, and have a strong attention to detail Receive Inbound Calls and resolve customer discrepancies Provide an excellent customer centric approach via email Interact with customers via inbound calls, live chats, social media and other platforms What You'll Need: 1 year working in a customer focused environment Proven Track Record of Success Proficiency with Microsoft Office products; specifically, Word and Excel High school education or equivalent Critical thinking skills Demonstrated ability to multi-task and perform well in a face paced environment Ability to adapt to change in accordance with the business needs of the company Flexibility to shift schedule and work overtime as needed by the business unit Must bring proven ability to maintain confidentiality and secure sensitive information Must be able to pass background check A microphone and webcam to join online meeting remotely