Beach Resort Hotel Sales & Reservations Outsourcing 24/7
$3-10 NZD / hour
Geschlossen
Veröffentlicht vor mehr als 2 Jahren
$3-10 NZD / hour
We are seeking experienced resort hotel sales & reservations professionals to manage the outsourcing of the sales & reservations function for our three resorts located in the Cook Islands in the South Pacific. We are looking to outsource to locations that would be able to provide 24/7 coverage, most likely to India, Philippines or the Caribbean for the processing of all sales enquiries and reservations for our three resorts;
• The Rarotongan Beach Resort & Lagoonarium
• Sanctuary Rarotonga – on the beach
• Aitutaki Lagoon Private Island Resort
Pre-COVID 70% of our reservations came from New Zealand, 20% from Australia and 10% from the rest of the world so familiarity with these markets would be an advantage as well as coverage of the New Zealand and Australian market is essential.
The scope of work would be on a 24/7 basis covering all source markets around the world from guests (both new guests and returnee guests), travel agents, travel wholesalers, online travel agents such as Expedia and [login to view URL], brides, wedding planners, professional conference organizers etc.
Processing of all reservations requests, ensuring that all details entered into the hotel’s Property Management System INFOR HMS are correct including bedding configuration, numbers and ages of children if any, flight details, bus transfer details to and from the airport, payment or credit card details et cetera and confirmation of the same.
Responding to requests for information including availability, rates, room facilities and configurations, general information about the resort, bars and restaurants, spa, kids club, tours, gift shop et cetera by telephone, email, live chat, Facebook, website et cetera.
Responding to requests for proposals for weddings, conferences, groups, family reunions et cetera by drafting a response for approval by the Director of Sales & Marketing the following day.
Reconciling details from the guest check in with the reservation to ensure that guests have received the room that they have booked and paid for, the payment details are correct and any payments have been collected, ensuring that the guest address details are correct including the telephone and email details et cetera.
Updating a weekly analysis and sales forecast including a report on competition.
Conducting outbound sales calls to guests as well as travel agents that have responded to various marketing initiatives to provide further information, identify their needs and secure a reservation.
Ensuring that the correct payment has been received from guests prior to check-in or alternatively if there are credit facilities in place that these have been correctly observed by the travel agent or travel wholesaler.
Reconciling the weekly accounts receivable report detailing outstanding amounts from groups in house, travel agents and travel wholesalers, prepayments, incidental expenses incurred by guests in-house, accounts receivable analysis et cetera
Completing the night audit and income audit reconciling all revenues received each day and certifying that this is the case by 8 a.m. Rarotonga, Cook Islands time, which is the same as Hawaii time, each day in an email report.
The ideal candidates for these positions would be university graduates (preferably with majors in hospitality / hotel management or sales & marketing) with a minimum of three years’ experience in an international hotel reservations / sales department in addition to at least one year’s experience in the front office / reception of an international hotel including night audit / income audit experience and a score of at least 6.0 on the IELTS English language test.
Hi Mate,
If the project is deleted please open my portfolio link and hire me through my profile and lets discuss your project details.
My name is Muntasir!
I have gone through your project description, Im interested in this project.
I have completed many similar projects before. I'll be happy to share my previous work samples with you.
We can work together on this project if you will accept my proposal.
I believe in providing the best quality work that will satisfy the client’s specifications.
Lets connect and hire me today for your project!
"https://www.freelancer.com/u/virtuassistant2"
Would you like to tell me about the deadline?
waiting for your response.
Thanks & Regards.
Muntasir
I have a total of 6 years work experience in this field and am confident that I am the best candidate for your vacancy also I have 6 years in the hospitality industry which prepared me well to handle customer service and reservations is were I have the most experience as I was a reservations manager. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers also helping with retentions for the company. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success.
I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls daily.
I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.
Should you find interest in my application, then I will be available for an interview at your convenience.
Yours sincerely,
Nyaradzo May
Hey there.
I am looking forward to take this opportunity as i am a hotelier and familiar with many things also having a working experience of reputed 5 star hotel in sales and marketing.
Kindly update me if you are looking forward for the same.
Regards,
Mohd Uzair Siddiqui
Give me an opportunity for this work I have experience of 2 year on mentioned work we will give on time project delivery with work quality and priority.
Hello
My name is Indah from Indonesia. I am very interested with the offering job that you have posted.
Working in hospitality service area is more like "home" for me. Since I have been working for almost 11 years at the 5 stars hotel in Jakarta, Indonesia, this will attached with supporting document after confirmed.
Looking forward to have more discuss with you.
Many thanks for the opportunity
Keep healthy and always have a good day!
Replies within a few minutes
Sincerely yours,
Indah Garcia