Customer Service Representative

I am interested to apply as a Customer Service Representative. I have been working on this field for almost 13 years with clients from the US, Australia and New Zealand. Accounts handled: Mortgage, Home Equity, Health Care, Property Insurance, Cable, Internet, Phone, Mobile and Home Security Skills: a. Team management- coaching, mentoring, counselling, payroll processing, performance review b. Recruitment - conducting screening both for initial or final interviews c. Training and Subject Matter Expert - d. Auditing - conduct call listening or audit processed transactions if these were adhering to the process e. Reporting - generate reports for inventory management, performance review daily, weekly and monthly for the site, and publish score cards to the team, tracking deliverable required by the clients f. Inbound, outbound, chat, e-mail - answer customers/clients inquiries regarding their account g. Complaints/Disputes/Escalation - answer complaints or escalated concerns by the onshore counterparts, clients, and agents via chat, email and phone h. Performance Management - manage the site's performance, monitor performance ensuring requirements of the clients are meet. i. Customer Experience - manage teams that were exceeding and meeting surveys like CSR, FCR, and NPS. j. Process Improvement - actively participated in updating the process, creating SOPs, generate ideas for process improvement, and identifying process gaps

I am a reliable hard worker individual always looking to learn new things day by day, I have been in the BPO industry for over 5 years . I worked as technical support representative, where I was able to developed great skills like critical thinking, I became a solving problems person, then I got transfer over to customer relations position and I learned new skills like : being open to feedback, self-management, thinking skills(problem solving and decision making) understanding the customer state of mind and treating customer the way I would like to be treated I also worked as a sales person for a credit repair company and a helth insurance. I consider myself Committed to work, i have a positive attitude and the most important thing.. I'm willing to learn and i will always do my best to success within the company. Thanks for your time. Hope I can hear from you soon. Regards. Jose Martinez

Greetings, I am confident that I am good for the task. I have great data entry skills, I have 8 years of experience in customer service. My communication, organisation skills are great. Given a chance, I will deliver my best. Regards. Anne

Hii This is Vidit ,from India I am beginner for doing this work online Thats i am ready to do your work at a such a cheap rate. we can discuss abiut your work in chat section. hope you will message. thank you

GARANTIZO UN TRABAJO EXITOSO, CON UNA AMPLIA COMUNICACION CON LOS ADJUDICADOS Y EFICIENCIA RESPECTO A LAS ASIGNACIONES.

Work per hour basis

Hello, your offer is so interesting, I'm always seeking to learn and know more and more, I quit understand what you need and want, I speak three languages: English, French Arabic. I've got a lot of skills like digital marketing, psychology, communication, problem solving, data entry. I have a certificate in digital marking, and an experience with multiple multinational companies, for over 2 years with them and one year in digital marketing. I hope  I'll be the right one for this job ,  I'm always motivated to give more to this job . I hope I'll receive a message from you best wishes

I am Data entry operator, I experience in National register of citizens

hii myself Raees, your project is interesting .i wanna go to do your project very smoothly.i have time to talk the customer.

My previous experience has also given me key employability skills while also allowing me to experience working in a professional and fast-paced. - I have more than 14 years of Work experience - Managed a team of 40 members in Customer Support & Sales - Trained and coached team members to Enhance Performance, Quality & Process Improvement - Managed Client related Queries - Handled Complex Customer Complaints. - Managed overall Reporting

i will work in magnificent way and am experience holder in this field and will provide quality work to you if you need quality can call me

Sere muy eficaz para el trabajo que postulo. Relevant Skills and Experience Tengo una buena comunicacion con las personas de mi entorno. Tengo cursos de ofimatica ademas. Soy una persona optimista con objetivos claros.

This job is responsible on as we believe work is worship I am offering best work at best price for your kind consideration

Ready to work Relevant Skills and Experience I have all relevant skills and always ready.

Hello, I am a computer graduate from Nepal and I have got 2+ experience in IT field more specialized in programming field. I am new in freelancing and seeking for the opportunities in the field. I have got good understanding of software and I carry sound knowledge on every data type to be included in the software. I studied your requirements clearly and I suppose I have got skills that matches your requirements. Moreover, I can support you further in the field. Thanks Nirajan Poudel

I had been in the BPO industry for 4 years as a Customer Service Specialist and a Virtual Assistant (Inbound and Outbound) for 2 years, where my patience, understanding, technical skills and customer service skills has been developed. I can easily adopt to a fast changing environment and can easily manage my time. I am hardworking and put my work on the top list of my priority. I always put a lot of effort on my work where I can enhance or improve my ability and skills. I am looking forward to work for you. I believe that I will be an asset to your company through my efforts and passion to this field. I will do my best to deliver high quality work for the continued success of your company.

Ready to start asap Relevant Skills and Experience A bpo professional with more than 15 years of experience in customer service, sales having serviced more than a billion customers across USA, UK, Australia and New Zealand.

I am able to do all related offline works copy paste, data searching , media buying agencies work, excel entry, PDF convert to word , lead generation, or related to this work. i am good in excel as well as & iam new user for freelancer but an experience person in this realted project & my bid per hour is 6$/hr or it will depend on work basis. i have in experience of this realted work of 5 yrs.

LaYa Solutions - We can offer the need resources for your project. Kindly get in touch so we can provide you with a "FREE" consulting and estimate for this project. Let us know your availability so we can discuss in detail on the project requirements. Thanks in advance.

Will do my best for best communication and send the data on the agreed time Relevant Skills and Experience I'm doing all the requested tasks in my current work with my customers.