Customer Support & Booking Assistant Needed for our resort

₹750-1250 INR / hour

Closed

Posted about 1 month ago

₹750-1250 INR / hour

We are looking for a friendly, professional, and responsible female Customer Support & Booking Assistant for our resort. Responsibilities: Reply to customer inquiries received through Facebook Messenger, WhatsApp, and other communication channels. Provide detailed information about room rates, facilities, packages, and resort services. Call potential customers when required and explain resort offerings professionally. Follow up with interested guests and assist them with bookings. Maintain polite and professional communication with all customers. Coordinate with the management team regarding bookings and customer requirements. Requirements: Female candidate preferred. Fluent in Bengali and Hindi. Basic English communication skills. Good communication and customer handling abilities. Comfortable making phone calls and speaking with customers. Experience in customer support, sales, hospitality, or hotel/resort booking is a plus. Reliable internet connection and availability during working hours. Preferred Skills: Experience using Facebook Page Inbox and WhatsApp Business. Ability to convince and guide customers effectively. Positive attitude and problem-solving mindset. Job Type: Remote / Work From Home

Social Media Management

Project ID: 40497451

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@DataHome

Hello, I am interested in supporting your resort as a Customer Support & Booking Assistant. I have over 19 years of experience in customer service, lead management, appointment booking, virtual assistance, and client communication. I have worked with customers through Facebook Messenger, WhatsApp, email, and phone calls, ensuring prompt responses and a positive customer experience. My experience includes: • Responding to customer inquiries and providing detailed information • Handling bookings, reservations, and follow-ups • Managing Facebook Page Inbox and WhatsApp communications • Lead nurturing and customer relationship management • Maintaining accurate records and coordinating with management teams • Delivering professional and friendly customer support I understand the importance of quick response times, clear communication, and creating a positive first impression that encourages guests to book. I am organized, reliable, and comfortable following established procedures while maintaining a customer-focused approach. I have experience working with CRM systems, booking workflows, and customer support platforms, and I am committed to helping improve guest satisfaction and booking conversions. I would be happy to discuss your requirements and how I can contribute to your resort's success. Best regards, AMM Naufal DataHome Solutions

₹1,000 INR in 40 days