Dual-Platform L2/L3 Desktop Support -- 2

@G8Bharat

As an experienced and deeply knowledgeable IT professional, I believe I possess all the qualifications necessary to excel in the role of a Dual-Platform L2/L3 Desktop Support. Over the past 15+ years, I have honed my skills in systems administration, cloud computing, and security - all of which align with your requirements. My extensive background in managing servers and secure IT infrastructures will prove to be invaluable as I take on the responsibility of handling every aspect of your Windows and macOS fleets. A key strength that sets me apart is my ability to forge seamless collaborations across teams. As you've specified a need for smooth collaboration with network, server, and security teams when projects overlap, my experience with tools like Jira Service Desk and Microsoft Teams will facilitate effective communication. Additionally, having managed Active Directory, NPS, NAS, DFS file sharing, and printer management in previous roles makes me commonplace with user lifecycle tasks across on-prem Active Directory and Azure AD - one less thing for you to worry about! Moreover, my commitment to thoroughness encompasses a meticulous documenting process that entails every build, config, and fix - this serves not only to ensure smooth handovers but also acts as a reference tool for other support staff. To sum it up: expertise backed by a passion for what I do is what defines me.

@Ashoksahu001

As a seasoned freelance Full-Stack Developer with a 12+ year track record in delivering scalable web and mobile solutions, I possess the skills you need to undertake this crucial dual-platform L2/L3 Desktop Support role for your company. My extensive experience across various sectors including fintech, healthcare, government projects, and within influential organizations such as KPMG and Satocci have marinated me in a rare blend of skills that I believe will serve your organizational needs perfectly. I have proved my mettle in ensuring topnotch service to clients regarding compliance management, deployment and troubleshooting; precisely what this project demands. Over the years, I’ve honed my proficiency in technologies such as React.js, PHP, Laravel which is instrumental for configuring & keeping current all desktop, laptops & printer hardware and deploying/upgrading operating systems & line-of-business apps respectively. My work isn't just limited to "fixing” issues but also delving into 'why' it happened, long term solutions and generating comprehensive documentation training that future professionals could easily understand. I believe my profile infallibles fit bindingly within this project.

@Soyaa99

Hi! I am a technical support specialist with extensive experience in L2/L3 desktop support and systems administration. I excel at diagnosing complex Windows Desktop issues, managing Active Directory users/permissions, and resolving hardware-specific problems like printer repair and connectivity. I take a systematic approach to troubleshooting to ensure minimal downtime and provide thorough documentation for all fixes. Whether it's remote assistance or hands-on configuration, I am committed to delivering high-quality technical support. I’ve handled similar dual-platform environments before and can ensure your systems run smoothly. Let’s discuss your specific technical requirements so I can get started!

@sethupathim

I have around 13 years of experience in IT Infrastructure services. Proficient in Citrix,Windows and McAfee administration. Have worked in project migrations and support activity.

@gssubash1

With a seasoned perspective garnered from four-plus years in ITIL Service Management and a certification in ITIL 4, I bring forth the necessary expertise to excel in your Dual-Platform L2/L3 Desktop Support role. You need not worry about proficiency in Azure AD, O365 Admin Center, Intune MDM, Windows OS, VPN/BitLocker as these skills are second nature to me. One of the best aspects of my freelance career has been the ability to provide support across different time zones. This flexibility will ensure that even when issues arise outside of your regular working hours, I am on hand to rapidly address them and keep your systems operating seamlessly. Additionally, I have always worked with a fast escalation and SLA-driven approach. One of the best aspects of my freelance career has been the ability to provide support across different time zones. This flexibility will ensure that even when issues arise outside of your regular working hours, I am on hand to rapidly address them and keep your systems operating seamlessly. Additionally, I have always worked with a fast escalation and SLA-driven approach.

@Arvind00027

Hello Mate, I have worked as a Support Engineer with Microsoft in the Directory Services support team and have strong knowledge of Microsoft Entra ID. I possess L4-level expertise in Active Directory (AD) and L3-level expertise in Entra ID. I have deep troubleshooting skills, including analyzing network traces, ProcMon logs, ETL logs, TTL issues, and WinDbg debugging. I am capable of providing premium-level support with quick resolution and minimal turnaround time. I am ready to assist whenever an issue arises. Please feel free to ping me to discuss further details. Regards, Arvind