Customer Success Manager for marketing Agency

$8-15 USD / Stunde

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Veröffentlicht vor etwa 1 Monat

$8-15 USD / Stunde

I’m looking for an experienced Customer Success Manager to own the full post-sale journey for our small-business customers. Your main focus will be twofold: guiding every new client through a smooth onboarding process and then nurturing the long-term relationship so renewals feel like a no-brainer. During onboarding you’ll help new accounts reach first value quickly, coordinating any training, documentation, or quick wins they need. Once they’re up and running, you’ll act as their ongoing advocate—tracking usage trends, answering day-to-day questions, and stepping in early when you spot churn risks or expansion opportunities. We already use Intercom, HubSpot, and Loom, but you’re free to suggest better tools or automations if they improve the experience. Deliverables • Documented onboarding playbook tailored to small-business clients • Weekly customer-health dashboard with red/green status and next actions • Bi-weekly account call notes logged in HubSpot Success is measured by reduced time-to-first-value, a 95 %+ renewal rate, and the steady stream of positive testimonials that follow. If you’ve driven similar results for other SMB-focused products, I’d love to hear how you did it and how you’d replicate that success here.

Documentation

Customer Retention

Account Management

Projekt-ID: 40108358

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Aktiv vor 2 Tagen

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5 Freelancer bieten im Durchschnitt $11 USD/Stunde für diesen Auftrag

@anirudhat

Hi, I can help with this task. Ready to start immediately.

$8 USD in 1 Tag

5,0

(2 Bewertungen)

0,7

@farahm138

Hello, I’m interested in the Customer Success Manager role for your marketing agency. I can help clients get the best from your services, follow up with them, and keep everything organized. I’m ready to start and support your clients successfully. Best regards, Farah

$12 USD in 40 Tagen

0,0

(0 Bewertungen)

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@JRJustus

If customers don’t win fast, they don’t stay. My job is simple: get them results early, then lock in the relationship for life. I build a clear post sale funnel_one that takes a new customer from “I just signed up” to “I can’t imagine leaving.” This approach is to guide the journey, remove friction, and engineer momentum. Step 1: Fast First Win (Time to first value) A documented onboarding playbook that delivers quick, visible results, training, Loom walkthroughs, and small wins stacked immediately. Step 2: Retention Engine Weekly customer-health dashboards (red/green + next action), proactive check ins, and biweekly strategy calls logged in HubSpot..so churn is spotted early and expansion feels obvious. Step 3: Testimonial Flywheel Happy customers → proof → renewals → referrals. I’ve done this for SMB products before cutting time to first value, driving 95%+ renewals, and turning customers into advocates. If you want customer success to run like a high-converting funnel, I’m ready to build it. Cheers

$12 USD in 40 Tagen

0,0

(0 Bewertungen)

0,0

@ua60

I like to keep my customers focused with KPIs set based on key achievable targets for the 1st two weeks of onboarding as per what is achievable and how we will be achieving the standard operating procedure.

$11,30 USD in 5 Tagen