I'm a multilingual customer service specialist. I'm based in Tunisia and I speak fluent English, French and Italian.
I have a total of 7 years in Network operator Customer Assurance Tier 1 where I was involved in management and resolution for IP network faults of Corporate customers.
my tasks include: Supervision and troubleshooting in proactive, Router and Switch configurations
Access lists configuring
Implementing VLANs
DSL, ATM, Cisco, VoIP, Access lists, VLAN, Routing.
Nagios, Cacti, Siebel CRM, Tacacas, Radius, MRTG.