Technical Content Writing - AVAYA

Excellent English documentation skills is essential • SIP server mappings i.e. DDI to VDN mapping • VDN to Vector mappings / configuration • VDN call flows (in Visio / diagram format) • Network region configuration • Extension ranges per network region / site • Agents ranges per service type • Outbound CLI presentation per extension • Service / Skill configuration summary • Announcements summary (i.e. list of announcements / what they are / where they are used / when they should be used) Assistance would be provided to interpret various names / services etc. Some of the mappings are more complex than they sound, as we make a lot of use of warm transfer and branching which means there are a number of “one to many” or “many to many” mappings