Fish Ecommerce Support Agent -- 2

I run four online stores that specialize in fish and aquarium supplies and I need an experienced customer-service hand to keep our inboxes and Facebook messages under control. Your day will revolve around answering e-mails that come through the stores’ contact forms and responding to comments or private messages on our Facebook pages. Every reply must be written in clear, native-level English and maintain a consistently professional tone, even when customers are upset or simply fishing for advice. The workload is steady but not overwhelming: most days bring a handful of order-status questions, a few product enquiries and the occasional “Is this fish compatible with…?” scenario on social media. I will supply templates, access to our order-management dashboard and a concise FAQ to help you solve issues quickly; when something falls outside that scope you can flag it for me. All correspondence should be logged so we keep a clean record of what was said and when. Deliverables I expect: • Inbox at—or very close to—zero by the end of each working day • Facebook comments and DMs acknowledged within a maximum of 4 hours during your shift • Polite, accurate answers that reflect our brand voice and policies If you already know your way around standard help-desk tools (Zendesk, Gorgias, Freshdesk, or similar) that’s a plus, though not mandatory. Reliability counts for more than speed; I’m looking for someone who won’t disappear when things get busy. Let me know your relevant experience, the time zone you’ll be working from, and how soon you could start.

Project ID: 40424115