Freelance Remote German speaking Appointment scheduler
€6-12 EUR / hour
Geschlossen
Veröffentlicht vor etwa 4 Jahren
€6-12 EUR / hour
United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with Native Speakers in all languages and we are currently looking for talented individuals for our international team. If you would like to make people’s life better, we are looking for you!
Only German speaking applicants can be considered.
Job details:
Partner: Our partner is a leading full-service provider of global patient enrollment and retention solutions for the life sciences industry.
Task:
• Taking inbound calls from clients who are having a specific disease, and would like to participate in a clinical research to improve their life.
• Making outbound calls for patients who has shown interest in participating in any of the researches.
• Reaching out to people who would like to take part in clinical studies and make an appointment with them at the respective doctor they chose during the prescreening.
Training: mandatory, paid project training before the campaign starts
Opening hours: from 8 a.m. to 6 p.m. local time, Monday to Friday
Agent Requirements:
● German and fluent English language knowledge
● 1- 2 years experience in the Medical Field and/or Customer Service
● Excellent written and spoken communication skills
● Proficiency in Microsoft Office Suite and Online applications
● Ability to work at least 5-6 hours a day
● Patient focused attitude, great interpersonal and communication skills when talking to elderly people.
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system (Windows 8 or above) and
Broadband internet connection (mobile internet is not good enough to manage calls)
Training Method:
We use cloud based call center technology
You need to download our call handling system, which needs to be tested.
We train all of our agents online before the beginning of any project
We monitor the progress of agents and acknowledge successful inquiries
I am arushi and I just completed B2.2 from Goethe institut. moreover I have completed my post graduation in English literature. I am fully qualified to translate alll texts. I have s good knowledge of all vocabulary and grammar of German language
Hello sir/madam,
I am interested in your job profile. I have also worked as a live chat agent with an eCommerce website my work was to handle customer query and double on live chat, response to the email. we can start the job from tomorrow.
hoping for a positive response from your end.
Have a good time
Thanks and Regards
Nitesh Bashani
Hi dear,
I see your job and I'm very interested in this project so you can contact me because I'm very skilled in this position and I speak many languages, I will provide agreat service in your company.
Good day,
I am a native German speaker and believe that my word is my bond. Once I commit to doing something, I stay committed. I am a diligent person and have a go getter attitude. I meet the criteria as it is explained above and have a laptop with Windows 10 and a Bluetooth headset.
My grammar (in both German and English) is impeccable as I received a lot of compliments from customers when responding to email inquiries and calls. This was with a previous position I held for three and a half (3 1/2) years as a German-speaking customer care consultant in a call center (2016 to 2019). It was during this time I had a lot of other agents approach me to go proofreading for them and to correct any spelling mistakes that they may have possibly made in their emails. Even customers would call and ask for me by name because they knew that they would only get excellent customer service and the necessary support from me. I have a passion for people and customer care and for the last year and eight months (1 year + 8 months) I was the primary German agent for our PRM (people with reduced mobility) division. In this position it is vital to show a lot of empathy towards customers and also more specifically towards the elderly. One of my customers gave me an endorsement on LinkedIn which I value highly and it gave me a boost of confidence.
I will always go one step further to ensure that a customer's needs are met.
Kind regards
Inga Cranz