Cached Images Bug on Magento2.3.1 multistore custom theme. -

Warning! Do only react if you are sure you can solve it.

Solving = reward, just trying we will not pay for tried hours so do not waste our and your time please.

So only payment if project succesfull and cached image is working.


Magento 2.3.1. multistore with Ultimo theme. On other storeviews except main store the cached images are not visible.

This is probably this error / bug: [login to view URL]

Please see here the exact same product from our Magento 2.3.1 install on 2 different storeviews:

This is good main store: [login to view URL]

This is second store where images messed up: [login to view URL]

This is 1 example. We have many.

Please note we tried the next things and this is done. So following has been done and this is not solution:


pub/media/catalog/product -> back ups done so images are there


Rights all 100% good confirmed by hoster. Do not touch ths.

- find ./pub/media -type d -exec chmod 777 {} \; find ./pub/static -type d -exec chmod 777 {} \; chmod 777 ./app/etc chmod 644 ./app/etc/*.xml


On backend ‘flush catalag images


Command php bin/magento catalog:image:resize will run


Modification done

in /public_html/app/design/frontend/Infortis/ultimo/etc/[login to view URL] we updates all image id and added <frame>0</frame> for all. See uploaded file.

So we use Infortis Ultimo theme as you can see.


We checked in the core_config_data table if image is mentioned for watermark but removed (nope)


We made sure in Magento 2.3.1 backend the watermark images are uploaded and visible

If requested you will tell us what your plan is on solving. You will work on live site so we need to have a plan before we start.

We need report with what you did to solve this so we know what was changed.

Fähigkeiten: HTML, Javascript, Magento, MySQL, PHP

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Projekt-ID: #20791106

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