Lead Cloud Support Engineer Needed

@farooqtahir2013

As a seasoned IT professional, I believe I have the perfect skill set for the Lead Cloud Support Engineer position you are seeking. Having successfully managed network infrastructures, provided technical support and implemented advanced security measures in both small and enterprise-level companies, I understand the intricate dynamics of cloud-based systems and can navigate them effectively. My proficiency with Microsoft 365, Google Workspace, and paramount knowledge of MFA, SSO, phishing prevention, etc., aligns seamlessly with your requirements. Moreover, my extensive experience with MSP-grade tools like ManageEngine further reinforces my technical prowess. In addition to my skills, my fluency in written and spoken English is crucial for communicating complex cloud concepts to non-technical individuals as required in this position. Plus, my flexibility with working hours and having been part of projects involving remote teams make me an ideal choice for supporting US business hours from the Greater Manila area. Joining Stratos Support will be a strategic move for both of us. For you, it would mean securing a diligent professional who can devise and execute comprehensive support strategies at a premium level while adhering to high work standards. For me, it presents a great opportunity to put my skills to use in a progressive environment that values Luzon's talent. Let's discuss how I can contribute and add value to your team efficiently!

@AZTURK1

Hi there, I understand you need a Lead Cloud Support Engineer to own multi-tenant M365/Entra ID and Google Workspace environments, perform zero-touch onboarding (Intune/JAMF), and resolve tier 1-2 cloud identity and SaaS incidents. I have the MSP experience and production-grade procedures to run US Graveyard shift support reliably. - Deliverable 1: Full Zero-Touch onboarding playbook (Intune/JAMF provisioning, group/licensing templates for Microsoft 365 / Entra ID and Google Workspace). - Deliverable 2: Client Knowledge Base (per-client KB articles, runbooks, FAQ for Slack, Zoom, Teams, browser apps). - Deliverable 3: Day-to-day ticket handling & escalation (ManageEngine / Autotask workflows, SLA reporting) and MFA/SSO incident resolution. - Optional: Device remote-wipe & conditional access policy templates; monthly health/security audit. Skills: ✅ Microsoft 365 ✅ Google Workspace ✅ Intune / zero-touch device enrollment ✅ ManageEngine / Autotask ticketing & deployment ✅ MFA, SSO, phishing prevention / Conditional Access hardening ✅ Windows 10/11 and macOS troubleshooting Certificates: ✅ Microsoft® Certified: MCSA | MCSE | MCT ✅ cPanel® & WHM Certified CWSA-2 I will start with discovery, staged rollout and rollback plan, test automation for common fixes and deliver KB handover and weekly SLA metrics. Available for US-graveyard shift; $1,000 USD/month, 5 days for initial onboarding package. Which ticketing tool does your team currently use (ManageEngine, Autotask or another

@bindmission

Hello, I have 10 years of experience in cloud support and technical administration. I am well-versed in managing multi-tenant environments and executing zero-touch onboarding. I have advanced skills in Microsoft 365, Google Workspace, and security protocols. I am skilled in resolving complex SaaS issues and building client knowledge bases. I am located in Greater Manila and am comfortable working US business hours. Regards, VishnuLal NB*

@shakilan4

Hi, I have strong experience managing cloud environments including Microsoft 365, Entra ID, and Google Workspace, handling user lifecycle management, security policies, and Tier 1–2 technical support for distributed teams. I can efficiently support multi-tenant environments, resolve SaaS and identity issues, and maintain clear technical documentation for fast ticket resolution. I’m comfortable working US hours and delivering reliable MSP-level cloud support. Best regards, Shakila Naz

@trm66614

Hi there,Good morning I am Talha. I have read you project details i saw you need help with Network Administration, Azure, SaaS, Cloud Computing, Web Security, Technical Support, Documentation and Microsoft 365 I am pleased to present my proposal, highlighting our extensive experience and proven track record in delivering exceptional results. Our portfolio of success will showcase past projects that demonstrate our ability to meet and exceed client expectations. Glowing testimonials from satisfied clients will attest to our professionalism, dedication, and the quality of our work Please note that the initial bid is an estimate, and the final quote will be provided after a thorough discussion of the project requirements or upon reviewing any detailed documentation you can share. Could you please share any available detailed documentation? I'm also open to further discussions to explore specific aspects of the project. Thanks Regards. Talha Ramzan

@maheshflancer2

Hello Greetings, I read your project & ready to start. Let’s have a short discussion. I am Professional IT Expert with 15 plus years of experience. I am certified Asterisk, Aws, Cisco CCNA, CCNP Certified, Sophos firewall Certified, Redhat Certified, Fortnet, Juniper Firewall configurations expert. My expertise in VOIP, Asterisk, Freepbx, Microsoft Office 365, Aws, gsuite, Email, Domain, networking, cisco, servers, windows, technical support and services to clients and customers. I am hands on experienced on windows servers, Juniper firewall setup including webfilter, content filter, traffic monitoring, VIP, IPsec VPN, SSL VPN, Traffic shapping etc. Expert in RDP, LAN, WAN, Vlan, dhcp, DNS, Email, AD, HyperV, VMware, complete firewall configurations & Management, networking planning & design. I have complete IT infrastructure knowledge and good advance to expert level of knowledge on ports, protocols, cisco, networking topologies etc. Please feel free to chat and contact me for further discussion on any projects/work. Thank you. Jain

@sitaram5144

Hello, I am a Network & System Engineer with 12+ years of experience supporting enterprise and ISP environments, including Microsoft 365, identity management, and remote technical support for international clients. I have hands-on experience with Microsoft 365 (Exchange Online, licensing, groups, security policies), Azure AD / Entra ID, MFA configuration, conditional access, and user lifecycle management (onboarding/offboarding). I regularly troubleshoot Windows 10/11, macOS, browser-based SaaS apps, VPN, and connectivity issues. I also have experience working with ticketing systems and maintaining structured documentation and knowledge bases. My background includes supporting US-based clients remotely, ensuring clear communication and high first-contact resolution rates. I am comfortable explaining cloud concepts to non-technical users and working night shifts aligned with US business hours. I am detail-oriented, security-focused, and experienced in managing multi-tenant environments with strong documentation practices. Available to discuss further and demonstrate my technical and communication skills. Best regards, Sitaram Banskota Network & System Engineer

@Zawiya3

With my rich background in Cloud Computing and Technical Support, I am well-prepared to handle the responsibilities outlined in your Lead Cloud Support Engineer position. My 4+ years of experience in a similar role with US and UK-based MSPs have equipped me with an advanced understanding of Microsoft 365, Entra ID, and Google Workspace administration, as well as strong skills in MFA, SSO, and OS troubleshooting. Moreover, I believe my proficiency in multiple programming languages including Python and C++, combined with my experience using ticketing tools like ManageEngine and Autotask, will enable me to efficiently resolve complex cloud identity and SaaS issues. I am deeply committed to providing exceptional IT support while effectively managing multiple client environments ensuring zero-touch onboarding/offboarding. Living within the Greater Manila area, I find the opportunity to work remotely with Stratos Support very compelling. Not only do I bring top-notch English communication skills to explain 'Cloud concepts' lucidly to non-technical American clients, but I am also comfortable working the 'US Graveyard' shift to align with US business hours. Choose me for this valuable role, and let's build a resilient cloud-native MSP system that guarantees consistent customer satisfaction!

@jonhw5

Hello, thanks for posting this project. I’ve reviewed your requirements and believe I’m a strong fit for your Lead Cloud Support Engineer role. I have deep experience managing multi-tenant environments in Microsoft 365, Azure AD/Entra ID, and Google Workspace, with proven skills in account provisioning, security policies, device management, and Tier 1-2 troubleshooting across Windows and macOS. My technical support approach emphasizes strong documentation, efficient ticket resolution, and clear, professional communication with stakeholders at all knowledge levels. I am familiar with MSP tools and processes, and I’m comfortable working during US business hours to meet support SLAs for US-based organizations. My background ensures rapid onboarding, precise security management, and the ability to manage knowledge bases tailored to each client’s environment. Could you tell me more about the current ticketing environment and any plans for process automation or improvements? Looking forward to hearing from you. Warm regards.

@irsolutions

With over a decade of experience in web and mobile development, specializing in cloud support engineering, I understand your need for a Lead Cloud Support Engineer to architect support for multiple organizations. As a technical support representative with expertise in Microsoft 365, Google Workspace, security protocols, and OS troubleshooting, I am well-equipped to tackle the challenges of managing multiple client environments, onboarding/offboarding processes, and resolving complex cloud identity issues. In my past projects, I have successfully implemented seamless onboarding procedures, managed security protocols effectively, and maintained extensive documentation for rapid issue resolution. My experience aligns perfectly with your requirements, and I am excited about the opportunity to bring my skills to your team. If you are looking for a dedicated professional who can proactively handle technical challenges and drive support excellence, I am the ideal candidate for your Lead Cloud Support Engineer position. Let's connect to discuss how I can contribute to the success of Stratos Support and its clients.

@MIndlabsAi6

Hello, I am Vishal Maharaj, with 20 years of expertise in Azure, SaaS, and Web Security. I have carefully reviewed the Lead Cloud Support Engineer role and am excited about the opportunity to architect support for multiple US-based organizations. My approach involves seamlessly managing multi-tenant environments, executing "Zero-Touch" onboarding, and implementing robust identity and security measures. I excel in resolving tier 1-2 issues and creating comprehensive client knowledge bases for swift ticket resolution. With advanced proficiency in Microsoft 365, Google Workspace, and security protocols, I am well-equipped to excel in this role. I am eager to discuss how my experience aligns with your requirements further. Please feel free to initiate a chat. Cheers, Vishal Maharaj

@Lazarone1

Hi, that’s great to hear! Your project closely aligns with one I recently completed. In that project, I built a full cloud-support lifecycle framework for a US-based MSP using Microsoft 365, Google Workspace, and Azure AD with automated onboarding flows, remote device enrollment, and multi-tenant knowledge base systems. Given your need for a Lead Cloud Support Engineer who can manage M365, Google Workspace, security policies, ticket resolution, and documentation for multiple US organizations, I can bring the same level of structured, end-to-end support architecture to your team. I’d be glad to connect and share my experience in more detail over chat. Thank you. Best regards, Lazar

@osmelt5

Hi there, I’m excited to apply for the Lead Cloud Support Engineer role at Stratos Support. I have 4+ years supporting US-based clients in multi-tenant cloud environments, with hands-on experience in Microsoft 365, Entra ID, Google Workspace, and Intune/JAMF onboarding. I’m skilled in MFA, SSO, conditional access, and remote device management, and I resolve Tier 1–2 tickets efficiently while maintaining clear documentation for client knowledge bases. I have expert-level Windows/macOS troubleshooting skills, familiarity with MSP ticketing tools, and can communicate cloud concepts clearly to non-technical users. Based in Greater Manila, I am fully available for US graveyard shifts and committed to delivering proactive, high-quality cloud support. Looking forward to contributing to your clients’ cloud success. Best regards, Osmel

@bharath7889

Hello, I am comfortable with Excel tasks, data entry, and data processing. I can complete the work accurately and on time. Please share the details so I can start immediately and deliver quality results.

@Gacu05

Hello. I hope you are doing well. I have over four years supporting US-based clients in multi-tenant Microsoft 365, Entra ID, and Google Workspace environments within MSP settings. I managed full lifecycle onboarding, zero-touch provisioning, Intune device enrollment, MFA and conditional access policies, and resolved Tier 1–2 cloud tickets across Windows, macOS, Slack, Zoom, and Teams. I also built structured client knowledge bases to speed up resolution time and maintain consistency. For Stratos Support, I can own multiple client environments, execute secure onboarding and offboarding, manage identity and device controls, and maintain strong documentation standards. I am comfortable explaining cloud and security concepts clearly to non-technical US stakeholders and working US graveyard shifts. I am available to begin immediately and committed to delivering dependable, high-quality cloud support. Best regards, Gustavo

@HotApp

I've worked extensively in cloud-native MSP environments managing multi-tenant Microsoft 365, Azure AD/Entra ID, and Google Workspace deployments — exactly the scope you've described. My relevant experience covers: - Multi-tenant M365/Entra ID administration: Groups, Licensing, Exchange Online, Conditional Access, MFA, SSO - Zero-Touch onboarding via Intune/JAMF: provisioning, security group setup, device enrollment - Identity & Security: MFA resets, conditional access policies, remote wipe, phishing prevention - Tier 1-2 resolution: browser-based apps, OS connectivity, Slack/Zoom/Teams issues - Documentation: building client Knowledge Bases for rapid ticket resolution - 100% cloud scope — no physical servers, no printers I can step in as the primary technical contact for your US-based clients, own the full support lifecycle, and maintain clear documentation per account. Ready to start immediately — award the project and let's discuss your onboarding process.

@TeamGTW

Hello! I understand you need a Lead Cloud Support Engineer to manage multi-tenant US-based client environments, handle zero-touch onboarding and offboarding, manage identity and security tasks, resolve Tier 1–2 cloud issues, and maintain detailed client documentation, all while covering US graveyard hours. I have over 4 years of experience providing technical support for cloud environments, including advanced administration of Microsoft 365 and Entra ID, mastery of Google Workspace, handling MFA, SSO, lost-device management, and phishing prevention. I am highly skilled in troubleshooting Windows 10/11 and macOS systems, managing tickets through MSP-grade tools, and creating client knowledge bases for rapid resolution. I specialize in cloud support and remote onboarding, ensuring non-technical clients clearly understand complex IT concepts. My approach focuses on efficiency, accuracy, and reliability while keeping multiple client environments secure and running smoothly. Let’s connect to discuss how I can deliver high-quality, responsive cloud management for your clients. Best regards, Nikita Gupta

@karthikresonite

Hello Stratos Support Team, Resonite Technologies can provide a dedicated Greater Manila–based Lead Cloud Support Engineer with 5+ years MSP experience supporting US clients. Core Expertise: • Microsoft 365 / Entra ID (Groups, Licensing, Exchange Online, Conditional Access, MFA) • Google Workspace Admin (SSO, security controls) • Intune & JAMF zero-touch onboarding • Identity lifecycle management (on/offboarding, remote wipe) • Windows 10/11 & macOS expert troubleshooting • Slack, Zoom, Teams & browser-based SaaS resolution • MSP ticketing tools (ManageEngine, Autotask, Freshservice) Our engineer consistently resolves 90%+ Tier 1–2 tickets and builds structured client knowledge bases to reduce repeat issues. Strong experience explaining cloud/security concepts clearly to US business users. Comfortable working 8 PM–8 AM PHT (US coverage). We accept the offered $1,000 USD/month compensation. Available immediately for interview and technical assessment. Regards, Resonite Technologies

@RobeelHassan

I’m a cloud-focused support engineer with 8+ years’ experience administering multi-tenant environments across Microsoft 365, Entra ID, and Google Workspace, supporting users globally and resolving Tier 1–2 issues with a high first-response resolution rate. I’ve handled onboarding/offboarding automation, MFA and conditional access management, device enrollment, and identity troubleshooting across distributed organizations. I’m comfortable owning full client lifecycles—from provisioning and policy design to incident resolution and documentation—and I regularly translate complex cloud/security concepts into clear guidance for non-technical stakeholders. My background in DevOps and cloud security also lets me diagnose deeper issues quickly when standard support paths fail. I’m available for US-hours coverage, work methodically, document thoroughly, and prioritize secure, user-friendly solutions. Ready to discuss how I can support Stratos clients effectively from day one.