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I need reliable help replying to customer messages that come through the chat feature in my iOS mobile app. All conversations are text-only, so no voice or video handling is required. Your role is to log in during the agreed hours, greet users promptly, answer their questions clearly, and escalate anything you can’t solve to me in real time. A smooth, friendly tone in Indonesian is essential, and quick turnaround matters—customers expect responses within a couple of minutes. Please keep basic records of solved and pending issues so I can review common pain points later. If you have previous experience with in-app chat tools such as Intercom, Zendesk, or similar that’s a plus, but I’m open to any system you’re comfortable with as long as response speed stays high. When you respond, let me know: • Your usual average first-response time • Any chat platforms you’ve worked with • The time window you can cover each day (GMT+7 preferred but flexible) Looking forward to teaming up and giving our users a great support experience.
Project ID: 40625327
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145 freelancers are bidding on average $19 USD/hour for this job

Hi there, Jas this side from Logictrix and I am ready to work on your app with my team and with a promise for long term support in fairly low cost. Please just give me your few minutes for the chat so that we can discuss all the important points about project as well as we can clarify any queries from both side to go ahead further for final agreement. We are expert in AI development and we used many AI platforms like openAI, Freepik, Antigravity, Cursor etc for App development and other AI work. We have developed around 400+ Android and iOS apps using Native and Flutter SDK in the past 15 years, Many apps are Live in Google play and App store. We will share our detailed portfolio over the Chat once we connect. Looking forward to your reply... Thanks and Regards Jas
$15 USD in 40 days
9.6
9.6

Hello, I HAVE PROVIDED CUSTOMER SUPPORT, LIVE CHAT ASSISTANCE, AND CUSTOMER SUCCESS SERVICES FOR MOBILE APPS AND WEB PLATFORMS, AND I CAN SHARE SIMILAR EXPERIENCE. I have carefully reviewed your requirements and can provide prompt, professional, and friendly text-based customer support for your iOS application. I will respond to users quickly, answer inquiries clearly in Indonesian, maintain a positive customer experience, and escalate complex issues to you in real time while keeping organized records of resolved and pending conversations. I have 13+ years of experience supporting web and mobile applications and have worked with customer communication platforms including Intercom, Zendesk, Freshdesk, LiveChat, and similar systems. My focus is on maintaining fast response times, high customer satisfaction, and accurate issue tracking. My average first-response time is typically within 1–2 minutes during assigned working hours. I can provide flexible daily coverage based on your preferred schedule, including GMT+7 hours. I am committed to delivering reliable long-term support and look forward to discussing how I can help provide an outstanding experience for your users. Thanks, Christina
$20 USD in 40 days
8.4
8.4

Hello, Greetings Hope you are doing well. I am a Mobile Application developer with over 5 years of experience. I am confident in my ability and skills to develop high-quality Mobile apps and would like to work on your iOS chat app project. I will complete the work as per your requirements. I want to discuss more this project to prepare the final concept. So let’s discuss this in detail over chat then will make plans to start work on it. Waiting for your earliest reply. Thanks. Shubham
$15 USD in 40 days
8.0
8.0

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in Mobile App Development, Objective C, Technical Support, iPad, Customer Service, Customer Experience, Chatbot and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
$25 USD in 5 days
7.2
7.2

As you aim to give your customers an exceptional support experience on your iOS app, look no further for your Indonesian chat support needs. I'm Lorine Tai, an experienced Virtual Assistant and Chat Support agent with a knack for maintaining a smooth and friendly tone active in Indonesian. I understand the importance of quick turnarounds and effective communication in ensuring customer satisfaction. With an average first-response time of a few seconds within working hours, I'm ready to exceed your expectations. My past experiences with Zendesk, together with my natural organizational abilities, allow me to keep detailed records of both solved and pending issues efficiently. This way, any common pain points can be reviewed more effectively for better solutions. Additionally, my fluency in English and Swahili offers an opportunity for broader reach and more personal connections with your Creole-speaking users. Ultimately, what sets me apart is my dedication to providing not just quality service but also cultivating a positive working environment that promotes productivity. With my skills in multi-tasking, data-entry expertise and ability to adapt to different platforms, I offer you more than what you've listed - A Freelancer who understands how vital it is to give every user a voice through that chat function! Allow me to help elevate your support efficiency on the platform!
$15 USD in 40 days
7.0
7.0

Hi, It will be an honor for me to work with you. I can do this chat support for you. Lets discuss this in detail and get this started. Looking forward to hear from you.
$20 USD in 40 days
6.9
6.9

Hello!! Your app's users can get quick, friendly responses in Indonesian through in-app chat, with clear answers, prompt escalation when needed, and organized records of solved and pending issues for easy review. Quick questions before starting: - What are the exact daily hours you need covered, GMT+7 based? - Is the chat tool already set up or still being chosen? - Roughly how many messages come in during a typical day? The best approach here would be logging in right on schedule, greeting users warmly, keeping responses fast and clear, escalating anything complex immediately, and maintaining a simple daily log of issues so recurring pain points become easy to spot over time. Similar in-app customer support roles have been handled before, and keeping users genuinely happy through quick friendly replies feels like a natural strength. Happy to share availability details in chat. Best regards Farhin B
$15 USD in 40 days
6.6
6.6

★★★ CHAT SUPPORT SPECIALIST ★★★ Hi, To provide great support for your app users, I can reply to customer messages quickly and clearly. I will log in during agreed hours and greet users promptly. I will answer their questions and escalate any issues I cannot solve. I will keep records of solved and pending issues for your review. My usual average first-response time is under 2 minutes. I have worked with chat platforms like Zendesk. I can cover time from 9 AM to 5 PM GMT+7. Please let me know if you have any questions. Thanks!
$20 USD in 40 days
5.9
5.9

Hi, I can help with this and keep the chat experience smooth for your iOS app users. I’m comfortable working in structured support flows where fast replies, clear escalation, and clean issue tracking matter. My average first response time is usually around 1-2 minutes when I’m actively on shift, and I can adapt to Intercom, Zendesk, or a similar platform quickly. I can cover a daily window in GMT+7 and keep conversations natural and friendly in Indonesian.
$20 USD in 40 days
6.0
6.0

Hello, I have reviewed your requirements for providing reliable iOS app chat support and can help deliver prompt, professional customer assistance in Indonesian. I can respond to customer inquiries quickly, maintain a friendly and helpful communication style, escalate complex issues in real time, and keep organized records of resolved and pending conversations for easy tracking. I have experience working with customer support workflows and can adapt to platforms such as Intercom, Zendesk, or similar chat systems while ensuring fast response times and high customer satisfaction. I’m available to discuss my coverage hours, average response time, and how I can seamlessly support your users as part of your team. Thanks.
$20 USD in 40 days
5.6
5.6

Hi there, I can help provide reliable and friendly customer support for your iOS app chat system with fast response times and clear communication. I have experience supporting mobile applications and working with users through chat-based platforms, troubleshooting issues, answering questions, and escalating technical problems when needed. I understand the importance of quick responses and maintaining a positive customer experience. My average first response time is within a few minutes during active support hours. I am comfortable working with chat platforms and support tools such as Intercom, Zendesk, and similar systems, and I can quickly adapt to your existing in-app chat workflow. I can provide support in Indonesian with a friendly and professional tone, maintain records of resolved and pending issues, and summarize recurring user problems to help improve the app experience. I am flexible with working hours and can coordinate based on your preferred GMT+7 schedule. I am ready to start immediately and help ensure your users receive consistent, high-quality support. Kind regards
$20 USD in 40 days
5.7
5.7

Hello, this looks like a native app support problem with a chatbot layer on top, and the real engineering risk is not the chat UI itself but how reliably it handles ambiguous support cases, device-specific failures, and escalation without degrading customer experience. I’ve built several production AI systems where the hard part was separating user-facing responses from the underlying decision logic. In a support context, especially around an iPad app and Objective C codebase, I usually structure the system so the conversation layer, issue classification, and escalation path are independent and observable. The closest relevant work is DocIntel AI for chatbot reliability and Enterprise ProxyTool Client App for production client architecture on Apple platforms. Both required clear boundaries between interface behavior and backend decisioning. I typically design support systems with separate layers for intake, intent classification, response generation, and fallback handling. The tradeoff is simple: tighter automation improves speed, but only if uncertainty is measured and routed correctly. For reliability, I’d focus on confidence thresholds, escalation rules, session logging, and failure categorization so the assistant does not guess when the app state is unclear. If useful, I can sketch the agent flow and escalation architecture for this support path. Clifton
$25 USD in 40 days
5.6
5.6

Hi, We'd be happy to support your users. At Kennedia IT Solutions, our mobile development team has experience building and supporting iOS and Android applications, so we understand the importance of fast, accurate, and friendly customer communication. We can provide dedicated chat support in Indonesian through your in-app messaging system. Our typical first-response time is under 2 minutes during assigned shifts. Our team has worked with platforms including Intercom, Zendesk, Freshdesk, Crisp, and custom in-app chat systems. We can also maintain clear records of resolved and pending issues and escalate complex cases to you in real time. We can cover flexible daily shifts aligned with GMT+7, including weekends if required. We'd love to discuss how we can become a reliable extension of your support team. Best regards,
$18 USD in 40 days
6.3
6.3

Hello dear, Greetings from Md. Toriqul Islam! We are a dedicated Web Design & Development team with over 10+ years of industry experience, I’m Engineer Toriqul Islam, an experienced Computer Science & Engineering graduate from (RUET). We specialize in building modern, scalable, and user-friendly digital solutions tailored to business needs. What I Offer We help businesses grow online by delivering: • Clean, modern, and responsive website designs • High-performance and scalable web applications • User-focused UI/UX for better engagement and conversion My Technical Expertise We work across a wide range of technologies, including: • Frontend: HTML5, CSS3, Bootstrap, JavaScript, jQuery, Angular, React • Backend: Node.js, PHP, Laravel, .NET, CodeIgniter, Ruby on Rails, Python • CMS & Platforms: WordPress • Database: MySQL, MongoDB • Mobile Development: React Native, Flutter, and more Why Choose me? ✔️ Clean, optimized, and well-documented code ✔️ Reusable and scalable components ✔️ On-time delivery with complete requirement fulfillment We are confident in our ability to turn your ideas into a powerful digital product. Let’s discuss your project and make it a success. Looking forward to working with you! Best Regards, Md. Toriqul Islam
$20 USD in 40 days
5.3
5.3

✋ Hi There!!! ✋ THE PROJECT GOAL: PROVIDE FAST, FRIENDLY AND RELIABLE INDONESIAN CHAT SUPPORT FOR IOS APP USERS. 1. Promptly greet users and respond clearly within a few minutes. 2. Handle text-based customer questions with a friendly Indonesian tone. 3. Escalate complex or unresolved issues in real time. 4. Maintain records of solved and pending conversations for review. 5. Support platforms like Intercom, Zendesk, or similar chat systems. Similar customer support and in-app chat projects have been completed with quick response handling, issue tracking, and escalation workflows. <-- Questions --> 1. Which chat platform is currently used for customer conversations? 2. What daily GMT+7 support hours should be covered? Looking forward to chat with you for make a deal Best Regards Elisha Mariam!
$15 USD in 40 days
5.1
5.1

Dear Hiring Manager, I can provide reliable, fast and professional text-based customer support for your iOS app. I understand that quick responses and a friendly Indonesian tone are essential, and I can handle customer questions, troubleshoot common issues, maintain solved/pending records, and escalate complex cases to you in real time. I’m comfortable learning your existing chat system and can work with tools such as Intercom, Zendesk, or similar platforms. I can maintain a consistent response time of a few minutes during agreed support hours and keep communication clear and customer-focused. I’m available for ongoing support and can start immediately. A few quick questions: What are your preferred daily support hours in GMT+7? Which chat/support platform is currently used? Will you provide FAQs or standard response guidelines for common issues? Thanks!
$20 USD in 40 days
4.8
4.8

Hello, I appreciate the opportunity to assist with your customer support needs for your iOS mobile app. I understand that prompt and friendly responses in Indonesian are crucial to ensuring a positive user experience. I have extensive experience in customer support, particularly using in-app chat platforms such as Intercom and Zendesk. My focus on clear communication and quick turnaround times has consistently led to high customer satisfaction rates. To ensure a smooth workflow, here’s how I plan to approach this project: - Log in during agreed hours to greet users promptly and respond to inquiries within minutes. - Maintain a friendly and professional tone while addressing customer questions and concerns. - Log all interactions and categorize resolved and pending issues for your review, helping identify common pain points. - Escalate unresolved issues to you in real time for immediate attention. I am eager to support your users and enhance their experience. I usually respond within 2 minutes, and I'm available daily from 10 AM to 6 PM GMT+7. I look forward to discussing this further and am ready to start right away.
$15 USD in 40 days
4.8
4.8

Hello, this is a good fit for me. I understand you need someone reliable during agreed hours who can reply fast, keep the tone friendly in Indonesian, and flag anything that needs your attention right away. I have experience with chat-based support workflows and can maintain simple solved/pending records so you can review repeat issues later. My usual first-response time during live coverage is about 1-3 minutes.
$20 USD in 40 days
4.5
4.5

Hi I can develop a polished iOS chat support app with a clean UI, real-time messaging, secure architecture, and a smooth user experience tailored to your requirements. Kundan
$15 USD in 40 days
4.7
4.7

As a seasoned Mobile App Developer with extensive experience in iOS app development, I possess the skills and expertise that you need for your chat support project. In addition to my technical skills, I'm fluent in Indonesian and can provide the smooth, friendly tone you require for the task. Though I haven't worked extensively with in-app chat tools such as Intercom or Zendesk, my adaptability and quick learning abilities make me confident that I can navigate any chat system you prefer while ensuring your customers receive prompt and accurate responses. Moreover, my multitasking proficiency guarantees optimal management of customer inquiries, logging of issues, and escalation of unsolved problems. With my varied experience in Web Applications, AI-powered solutions, and back-end systems—coupled with a focus on delivering clean architecture, intuitive user experiences—allowing me to collaborate with your team would guarantee not just responding to queries but also discovering and rectifying any recurrent pain points for improved user experiences. As for availability and coverage time, I can flexibly work during GMT+7 hours to support our users beyond their expectations.
$20 USD in 40 days
4.1
4.1

Argentina
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