Desarrollar software de CallCenter usando el API de Twilio

Necesito desarrollar una plataforma para un CallCenter. debe usar el API de twilio para recibir llamadas, hacer llamadas, recibir y enviar SMS y MMS, notificaciones por SMS y MMS, grabar las conversaciones, hacer desvio de llamadas, usar funciones de Conferencia, video-conferencias. Gestionar diversos numeros de telefono Funciones de Chat integradas Recordatorios para clientes via SMS Recibir llamadas Browser to Browser Conference & Broadcast Learn how to use Twilio's conference features and REST API to build a conference line with advanced controls. Additionally learn how to build a voice broadcast system as part of this Rapid Response application. Dynamic Call Center Create a seamless customer service experience by assigning callers to specialized agents within your call center. With Twilio TaskRouter, you no longer have to handle the complicated task workflow features necessary to build a dynamic call center. Learn how in this tutorial. IVR: Screening & Recording IVRs (interactive voice response) are automated phone systems that can facilitate communication between callers and businesses. In this tutorial you will learn how to screen and send callers to voicemail if an agent is busy. SMS and MMS Marketing Notifications Allow fans to subscribe for SMS and MMS updates for a marketing campaign. Control how and when notifications are sent through an administrative interface. Warm Transfer Have you ever been disconnected from a support call while being transferred to another support agent? Warm transfer eliminates this problem. Using Twilio powered warm transfers your agents will have the ability to conference in another agent in realtime. Browser Dialer Learn how to make phone calls from your browser using Twilio Client and popular JavaScript frameworks