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OsTicket Open Source ticketing system New Modules Creation

Osticket works as a web email client in away. It stores on database Threads and Emails. This allows the system to parse the necessary data and create the tickets.

Additionally, Osticket has API key interface we try to use it in case of automated jobs (cron-jobs).

[login to view URL]

We need to create our own plugins (canned answers categories, email message on mouse over, Fwd message, Draft messages and more…)

These plugins will be responsible for handling various features.

Our goal is to avoid altering the Osticket Core so in the future, we can update the core with no significant changes.

We have already tried that with some level of success.

Our approach was to create the plugin normally but with the exception all the code needs to be on the Osticket Core.

All the code should exist in the plugin and only via "Plugin Installation" that should be placed on the right spot inside the core.

In case of uninstalling the plugin, it removes the desired code.

Additionally, in case of some changes need to alter the display of OsTicket we use javascript file that is injected and controls the Dom elements.

Finally, along with installation/uninstallation, we need to turn on/off functionality on our plugins, that will enable or not the ability to see the plugin inside the Osticket.

We have created 2 plugins already. One for Archiving and one for adding a "flag' to the system.

Archiving Plugin.

This plugin is responsible for handling older tickets that we don't need them now, it exposes two ways of handling them:

1. automatically via cron-job (previously configured in settings page)

2. manually, by filtering the tickets we need to archive and then archive them.

In this plugin "Archiving" meaning we transfer the tickets from the current table to another table that it doesn't affect the speed on search.

We plan some changes on this plugin since it doesn't use the logic we mentioned earlier (avoiding alter the core) and also we need to use the main search functionality of osticket. But down to the core we need to do the same thing: Archive tickets into a different table.

Additionally, in the future, we need this plugin to remove archived tickets we have selected.

Flags Plugin

Flags plugin is a small plugin that allows us to "flag" a ticket so we can check it again later. It should not affect importance (although currently does).

On installation, this plugin installs itself by adding code to the core and on installation, it must remove the code. Also it has a feature to enable/disable the plugin.

You will find attached the 2 plugins already created.

Please let us know if you can do similar plugins and at what cost.

Fähigkeiten: PHP, Web Services

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Über den Arbeitgeber:
( 59 Bewertungen ) Sofia, Greece

Projekt-ID: #21303803

22 Freelancer bieten im Durchschnitt $202 für diesen Job

sanjay2004

Hello, We have done: [login to view URL] using OS tickets. Kindly check & let me know your views. You can check our complete portfolio at https://www.freelancer.com/u/sanjay2004. I understand you want to create few Mehr

$251 USD in 8 Tagen
(702 Bewertungen)
9.8
mituld

Hello! After carefully reading your project description, we are writing to you as we are very confident to fulfill your requirement which is to OsTicket Open Source ticketing system New Modules Creation. We are Sph Mehr

$180 USD in 7 Tagen
(454 Bewertungen)
8.2
fattahaabdul

I will create new modules as per the requirements. I have 8+ years of experience in Php and web services. I assure you that I will give 100% quality work. Let us discuss and proceed further in chat. I am online. Ple Mehr

$750 USD in 7 Tagen
(122 Bewertungen)
8.0
gopalvora

Hello i hope you are fine. i have highly experience in Php base website development and customization related work . As you want to build OsTicket Open Source ticketing system New Modules Creation we are able to do Mehr

$210 USD in 8 Tagen
(506 Bewertungen)
8.3
latatestTech

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$140 USD in 10 Tagen
(158 Bewertungen)
7.9
gamdurbhullar

Hello sir I hope you are doing well. After reading your offer, this looks like a perfect fit for my skill sets so May I discuss with you for further details about this project?

$200 USD in 12 Tagen
(141 Bewertungen)
6.9
crystalhitesh

Hello, I have read your job details carefully and i can do your work if you will provide me more details of project.I will definitely give you a best solution to your problem. Thanks

$300 USD in 10 Tagen
(99 Bewertungen)
6.2
techplusintl

Hi there, Greetings from TechPlus! I've reviewed your requirements & ready to create new module on osticket. 5+ Years Expertise in : CMS (Wordpress, Magento, Shopify, OpenCart, Joomla, Drupal, Prestashop) PHP Framew Mehr

$100 USD in 3 Tagen
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6.3
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6.4
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AndITServices

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5.0
WebKing2019

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4.7
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TechZeal1988

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0.0