Avaya AES CTI Development Integration

@softsolution2000

I have extensive experience in PHP, Java, JavaScript, HTML5, and Web Services, making me the perfect fit for your Avaya AES CTI Development Integration project. I understand your requirements for creating new call-routing logic, IVR customization, and detailed data reporting modules. Legacy services refactoring and integration with CRM systems are also within my expertise. I assure you of delivering clean, well-documented code that will pass end-to-end testing. Let's discuss further to ensure a successful project completion. Looking forward to working with you.

@extreamcode

Hi there, I’ve read your Avaya AES CTI project and I’m confident I can design fresh code and refactor legacy services to slot cleanly into your CRM and reporting stacks. With hands-on work across Java in Avaya Orchestration Designer/Experience Portal scripting, C# desktop CTI add-ins, and modern ES6+ JavaScript for browser widgets, I’ll deliver robust, production-ready flows and extensible integration points. What I’ll do: (1) craft new AEP flows for intelligent routing and IVR menus with backend lookups, (2) refactor Java/C# services for stability and performance, (3) build lightweight JS widgets wired to agent desktops, all with REST/JSON, DB, and analytic tool integrations, (4) export deployable AEP modules and provide versioned CTI services with rollback scripts, plus a deployment guide and unit tests confirming routing, IVR paths, and data capture. I’ve shared an initial estimate based on your description, and once we go over a few technical details, I’ll confirm the exact cost and delivery schedule. I aim for a clean, well-commented codebase and a clear handoff so your in-house team can maintain it post-delivery. What’s the most critical IVR path to validate first, and do you have a preferred test lab setup for AES connectivity? What are the top three integration touchpoints (CRM, reporting, external APIs) that must be wired first, and what does your lab AES connectivity look like today (version, TSAPI/REST usage)? Looking forward to your reply so we can finalize the e

@ZohaibRoy

⭐⭐⭐⭐⭐ Create Efficient CTI Applications and Updates for Avaya Experience Portal ❇️ Hi My Friend, I hope you are doing well. I reviewed your project needs and see you are looking for support on Avaya Experience Portal (AEP) with CTI applications. You don’t need to look any further; Zohaib is here to help you! My team has successfully completed 50+ similar projects for AEP and CTI systems. I will create fresh code and update existing components to fit seamlessly into your CRM and reporting systems. ➡️ Why Me? I have 5 years of experience in developing and updating CTI applications, focusing on intelligent call routing, IVR customization, and data reporting. My expertise includes Java, C#, and JavaScript, ensuring a strong grip on all required technologies. I will ensure that the new modules and updates provide stability and enhanced performance. ➡️ Let's have a quick chat to discuss your project in detail and let me show you samples of my previous work. Looking forward to discussing this with you in chat. ➡️ Skills & Experience: ✅ Java Development ✅ C# Programming ✅ JavaScript (ES6+) ✅ Avaya Experience Portal ✅ CTI Applications ✅ REST/JSON Services ✅ IVR Customization ✅ Call Routing Logic ✅ Data Reporting ✅ Database Integration ✅ Performance Optimization ✅ Documentation and Testing Waiting for your response! Best Regards, Zohaib

@rohitpatidar001

With over 9 years of solid experience in Java and J2EE technologies, I am uniquely positioned to tackle the intricacies of your Avaya AES CTI Development Integration project. Specifically, my expertise in developing web and enterprise applications using JAVA would be invaluable to deliver the new modules that you need for intelligent call-routing logic, customizations, and detailed data reporting. In addition to my core Java skills, I have also worked extensively with C# for desktop CTI add-ins that consume AES TSAPI and/or Web Services as well as modern JavaScript (ES6+) for browser extensions and embedded dashboards. This puts me in a prime spot to effectively integrate the JavaScript widgets you require for your web-based agent desktops. I've worked with REST/JSON services, databases, and third-party analytic tools - all key integration points for your project. Moreover, my track record as a lead developer on diverse enterprise-grade platforms reflects my ability to ensure clean architecture, reliability, and long-term maintainability - skills vital for refactoring legacy Java and C# services for stability and performance improvements that you seek. By availing my services, you’re guaranteed not only solid end products but also impeccably organised source code documentation that saves time on future maintenance for your in-house team.

@technologybeach

As a seasoned full-stack developer and software engineer, I offer a range of technical proficiencies and relevant skills that align perfectly with the scope of your project. Specifically, my in-depth knowledge of Java and JavaScript - including modern ES6+ standards - coupled with significant experience in designing and integrating REST/JSON services will be invaluable in developing the intelligent call-routing logic, IVR customization, and data reporting modules you need for your Avaya AES CTI system. My expertise also extends to C#, which would prove handy in refactoring your existing services for stability and performance purposes alongside capabilities in deploying JavaScript widgets on web-based agent desktops. I've worked extensively with databases, APIs, and third-party analytic tools, skills that will be central in organizing a seamless integration with CRM, reporting, and external systems you require. In addition to my technical qualifications, I understand the value of clean code that is well-commented - essential elements to ensure effective collaboration between myself and your in-house maintenance team once the job is done.

@ixorawebmob

Hello, I’ve gone through your project details on Avaya AES CTI Development Integration, and this is something I can definitely help you with. I have over 10 years of experience in enterprise-level development, specifically with Java, C#, and modern JavaScript technologies. I understand the complexities involved with Avaya Experience Portal and its integration with CRM systems. My approach focuses on clean architecture and scalability, ensuring your new modules for call routing, IVR customization, and reporting are robust and efficient. I will first review your current architecture, provide tailored recommendations, and begin developing and updating components while maintaining clear communication throughout the process. Here is my portfolio: https://www.freelancer.in/u/ixorawebmob I’m interested in your project and would love to understand more details to ensure the best approach. Could you clarify: 1. Are there any specific performance benchmarks you’ve observed in legacy systems that we should aim to improve? Are there any specific performance benchmarks you’ve observed in legacy systems that we should aim to improve? Let’s discuss over chat! Regards, Arpit Jaiswal

@arbu1499

Hi! I understand you need enhancements and refactoring across Avaya Experience Portal (AEP) with AES-integrated CTI—covering intelligent call routing, IVR customization, and seamless integration with CRM/reporting systems. I’ve worked with Java (Orchestration Designer), C# CTI services using AES TSAPI/Web Services, and modern JS for agent desktops, ensuring stable, well-structured modules that plug cleanly into enterprise stacks. I can deliver new AEP flows, refactored services with versioning/rollback, and validated integrations with clear documentation and test results. I’m ready to start and align closely with your lab testing and deployment needs. Looking forward for your positive response in the chatbox. Best Regards, Arbaz N

@Srashtasoft

Hi there, I have read your project requirement. You need development and enhancement of Avaya Experience Portal (AEP) and AES-based CTI systems, including IVR customization, intelligent call routing, refactoring legacy Java/C# services, and integrating JavaScript-based agent desktop components with CRM and reporting systems. I can support end-to-end development within the Avaya ecosystem—building AEP flows, optimizing CTI services (TSAPI/Web Services), improving stability/performance of legacy code, and ensuring seamless integration with external APIs and analytics tools, all with clean, maintainable, and well-documented code. A few questions before we proceed: ============================ Which versions of AEP and AES are currently in use? Are there existing IVR flows and CTI modules that need refactoring or full redesign? What CRM/reporting systems are involved in the integration? Do you have a staging/lab environment available for testing? Best Regards, Srashtasoft Team

@vishal1145

Your AES integration will fail in production if you don't handle TSAPI session recovery correctly. I've seen three enterprise contact centers lose call state during network hiccups because their CTI layer assumed persistent connections. That costs real money when agents can't transfer calls. Before architecting the solution, I need clarity on two things. First, what's your current AES version and are you running DMCC or TSAPI for desktop CTI - this determines whether I build stateful session managers or event-driven listeners. Second, what's your peak concurrent call volume and database write frequency - if you're logging every IVR touch-point at 500 calls per minute, we'll need async queuing to prevent database bottlenecks that slow down call routing. Here's the architectural approach: - AVAYA AEP + ORCHESTRATION DESIGNER: Build modular call flows with error-handling branches that gracefully degrade when backend services timeout, plus implement database connection pooling in your VXML scripts to prevent resource exhaustion during traffic spikes. - JAVA AES INTEGRATION: Refactor your legacy services to use connection factories with automatic retry logic and circuit breakers so a single failed CRM lookup doesn't cascade into dropped calls across the entire queue. - C# TSAPI DESKTOP CTI: Rewrite event handlers to queue state changes in-memory before writing to disk, reducing UI lag from 800ms to under 100ms when agents handle back-to-back transfers. - JAVASCRIPT AGENT WIDGETS: Build ES6 modules with WebSocket connections to your reporting stack so supervisors see real-time queue metrics without polling REST endpoints every 5 seconds and hammering your database. - REST API + DATABASE MANAGEMENT: Design idempotent endpoints with request deduplication so if AEP retries a failed API call during a network blip, you don't create duplicate CRM records or double-log the same interaction. I've built CTI integrations for two Fortune 500 contact centers running Avaya environments with 200+ concurrent agents. I don't take on projects where session management and failover aren't clearly defined upfront. Let's schedule a 20-minute technical call to walk through your AES topology and discuss edge cases like mid-call database failures before I commit to a delivery timeline.

@samarhabib

Greetings, I have strong experience with CTI systems and enterprise integrations, including Java-based IVR logic, C# services, and modern JavaScript dashboards. I can develop and refactor AEP/AES-integrated modules for intelligent call routing, IVR customization, and CRM/reporting integration, ensuring stability and performance. Why work with me? ★ Proven track record: 73 successful projects with 5-star reviews ★ Expertise in Node.js, Angular, React, Express, Python, Django, Flask, PHP, Laravel, Codeigniter and more ★ Responsive, deadline-focused, and committed to results ★ 3 months of free post-launch support Let’s schedule a quick chat to discuss your preferred tech stack, timelines, and launch goals. I’m confident I can bring your vision to life. Best regards, Samar H.

@manojmalviya93

Hi, I'm an experienced freelancer with a strong background in API Integration. This project caught my attention since I've dealt with similar tasks in the course of my work. The integration of the Avaya Experience Portal (AEP) with other CTI applications requires a keen understanding of APIs, which I am capable of providing. Let's discuss in detail your project requirements to ensure we are on the same page before we proceed. I am confident that I can deliver clean, tested, and production-ready code as per your specifications. I'm here to answer any questions you may have about the project scope.

@designer69hub

As a seasoned full-stack web developer with strong expertise in Java, C#, and modern JavaScript, I am well-equipped to tackle the complex Avaya AES CTI development integration you require. With an extensive programming background, I have hands-on experience working with REST/JSON services, databases, as well as third-party analytic tools- precisely the integration points your project involves. Moreover, my comprehensive understanding of the Avaya Orchestration Designer and Experience Portal scripting environment along with my proficiency in Java, C#, and Javascript make me a perfect fit for this project. Hence, by choosing me for this undertaking you can be assured of receiving not just a well-integrated Avaya AES CTI system but also clear unit test results and unquestionable stability. My job is not only about bringing the best out of the code but also ensuring client satisfaction which is why I provide revisions until your needs are met. Together we can redefine your AEP system ensuring it will be flexible yet robust enough to cater to all your future needs. Let's get started!

@mughiraaa

hi, i have reviewed the details of your project. i have experience working with enterprise cti systems, ivr flows, and backend integrations. i will develop new aep flows using orchestration designer for intelligent routing, dynamic ivr menus, and backend lookups. i will also refactor your existing java and c# services to improve stability and performance while ensuring smooth aes connectivity. i will integrate rest services, databases, and reporting tools, and build javascript components for agent desktops. all deliverables will include clean code, versioning, rollback support, and clear documentation with tested end to end scenarios. let’s have a detailed discussion, as it will help me give you a complete plan, including a timeline and estimated budget. i will share my portfolio in the chat. mughiraa

@codefusion53

Hi I have reviewed your project requirements for Avaya Experience Portal and CTI development and can deliver robust, maintainable modules that integrate seamlessly with your existing AES, CRM, and reporting systems. My approach focuses on enhancing stability, optimizing performance, and ensuring smooth interoperability across all components. I will design and implement new AEP call flows with intelligent routing, dynamic IVR menus, and backend lookups while refactoring your Java and C# CTI services for improved reliability. The JavaScript widgets will be built using modern ES6+ standards for easy embedding into agent desktops and dashboards. All integrations will leverage REST/JSON APIs and database connections with clear versioning, rollback scripts, and documentation. Deliverables will include fully tested, well-commented source code, deployment and integration guides, and unit test results validating routing accuracy, IVR behavior, and data capture. My experience with Avaya Orchestration Designer and AES ensures a clean, production-ready implementation. Best, Justin

@jeanpatrickr8

Hello, I appreciate the opportunity to bid on your project involving the Avaya Experience Portal and CTI applications. I understand your need for fresh code and updates to existing components to enhance intelligent call-routing, IVR customization, and data reporting capabilities. With extensive experience in Java and C#, as well as proficiency in modern JavaScript (ES6+), I have successfully delivered similar projects, ensuring seamless integration with CRM and reporting systems. My familiarity with Avaya's orchestration environment and AES services will allow me to effectively address your requirements. To achieve your goals, I propose the following approach: - Develop new AEP application flows that align with your intelligent call-routing and IVR needs. - Refactor legacy Java and C# services, focusing on stability and performance improvements. - Create integration stubs and comprehensive documentation for seamless API connectivity. - Provide a deployment guide along with thorough unit test results to validate functionality and accuracy. I am eager to start this project and confident in delivering quality results that meet your standards. Please feel free to reach out to discuss any further details or to clarify your requirements. Thank you for considering my proposal!

@alizain721

You need AEP modules for intelligent call-routing, IVR prompt control/dynamic menus and reporting, plus refactors of legacy Java and C# CTI services and ES6 widgets that plug into agent desktops — all integrated via REST/JSON, databases and analytics. In scope: AEP flows exported for import, versioned CTI services with rollback, integration stubs, deployment guide and unit test results. Out of scope: CRM vendor changes or infra/network provisioning. Project fails if AES connectivity, call-state persistence across transfers, or rollback/versioning are not handled. Sharp insight: AEP flow variables do not reliably survive consult/transfers unless persisted to CallData or an external session store; that is the single highest risk for routing/IVR correctness in end-to-end tests. Relevant proof: Prior delivery experience on Avaya AES/AEP integrations plus refactors of Java CTI services and ES6 agent widgets (details available under NDA). Approach (high level): build modular AEP flows that call an external REST lookup for routing, refactor Java/C# services to explicit API contracts and versioned packages with rollback scripts, deliver ES6 widgets as modules calling the same REST layer, and run automated end-to-end tests against a lab AES instance. Proposed budget: $500, starting with a short discovery sprint to validate AES lab access. Do you already have a lab AES endpoint and CRM API (OpenAPI) to test against, or should a mock harness be provided?

@NEHABHAT92

As a seasoned developer with more than 9 years of experience in web and mobile development, my team and I have extensive knowledge and understanding of the programming languages required for this project. With specific expertise in JavaScript, PHP and Web Services, we are well-versed in handling complex API integrations. We not only help to create a flawless connection between systems but also ensure their stability and performance. Moreover, with our thorough experience in CMS-based website development, we understand the importance of clean, well-commented source code. This approach will not only help your existing team manage the project efficiently but will also save time and resources during maintenance. Our company is also inclined towards providing end-to-end solutions which includes the designing part as well. Hence, we can ensure our work to fit cleanly into your wider CRM and reporting stacks with aesthetic appeal. Lastly, reliability is crucial to project completion. Aside from delivering high-quality work, my team offers complementary post-completion support for three months to address any issues that may arise. In addition, when it comes to budget management, we guarantee effective cost-saving measures without compromising on the quality or timeliness of deliverables. Thank you for considering our expertise for your Avaya AES CTI Development Integration requirements. We believe that my vast experience aligned with your exciting projects makes us an i

@techsty2014

I can help with this, I will build the new AEP call-routing modules, IVR flows (dynamic menus, prompt control, backend lookups), and reporting components. I will refactor the legacy Java and C# CTI services for stability, wire JavaScript widgets into agent desktops, and integrate with your REST/JSON, database, and CRM stack. For the IVR, I will structure flows as modular sub-applications in Orchestration Designer so each menu branch and lookup is independently testable — future routing changes will not require retesting the entire call tree. Questions: 1) Which AES version and connectivity (TSAPI, JTAPI, or Web Services) are current services using? 2) Lab AES environment ready, or should I factor setup into scope? Looking forward to your response.

@maxscender

I can help you. Integrating AEP with AES requires precise handling of UUI (User-to-User Information) data persistence to ensure CRM screen pops remain accurate during blind or warm transfers. I will focus on refactoring the legacy C# services to include robust recovery logic for TSAPI link drops, a common failure point in older CTI implementations. For the Orchestration Designer flows, I will implement strict session management to prevent resource leaks that often degrade AES performance over time. The JavaScript widgets will be built with a decoupled communication layer to handle potential CORS and TLS version mismatches between modern browsers and older AES Web Services.